Are you passionate about using technology to shape the future of iconic brands? Do you thrive in fast-paced environments where digital innovation drives real business value? If so, then Diageo—the world’s leading premium drinks company—has an exciting opportunity for you. Our Nairobi office is now hiring a Business Analyst (IT Business Analyst, Africa) to join our high-performing Digital & Technology (D&T) team.
Diageo is home to some of the world’s most celebrated brands, including Guinness®, Johnnie Walker®, Smirnoff®, Baileys®, and Tanqueray®. Our success is built on an entrepreneurial spirit and a deep commitment to creating experiences that celebrate life, every day, everywhere.
As a Business Analyst, you will be part of a forward-thinking team that thrives on innovation, data-driven insights, and collaboration. If you’re ready to make an impact, read on.
About the Digital & Technology Function
Diageo’s Digital & Technology (D&T) team is the engine behind our digital transformation journey. Our vision is to become the most insights-driven consumer products company by leveraging data, technology, and strategic partnerships to create sustainable competitive advantage. D&T supports every aspect of the business—from sourcing raw materials to engaging with customers through digital platforms.
The team is comprised of top-tier professionals working together to drive growth and shape digital solutions that define tomorrow’s success. We are constantly exploring new frontiers and delivering groundbreaking technology solutions across regions.
Position: Business Analyst (IT Business Analyst, Africa)
Location: Nairobi, Kenya
Department: Digital & Technology
Reports To: Head of D&T for EABL, South Africa, and Russia
Job Type: Full Time
Application Deadline: May 3, 2025
Job Requisition ID: JR1111743
Purpose of the Role
This role is designed to strengthen the D&T function by bridging market needs with digital capabilities. The Business Analyst will work closely with regional D&T heads, stakeholders, and global teams to ensure alignment and execution of digital initiatives across multiple African markets.
You will assess current business capabilities (“As Is”), define future models (“To Be”), and support the delivery of digital solutions that align with Diageo’s strategic objectives.
Key Responsibilities
1. Market Business Analysis
- Analyze and document current business capability maturity and operational processes.
- Define future business capability models aligned with Diageo’s strategic goals.
- Identify opportunities for tech-enabled innovation.
- Support roadmap development for application rationalization.
- Assist in preparing robust business cases for strategic D&T investments.
- Assess high-level impacts of changes from business transformation initiatives.
2. Business Engagement & Value Realization
- Build and maintain strong relationships with internal stakeholders and subject matter experts.
- Identify technology solutions that align with market priorities and drive efficiencies.
- Advocate for value maximization in D&T investments and monitor usage and service quality.
3. Strategy & Execution
- Participate in strategic planning sessions and provide digital insights.
- Translate business requirements into executable technology initiatives.
- Collaborate with solution teams to implement the technology roadmap.
4. Benefits Realization & Adoption
- Support organizational change management for smooth technology adoption.
- Measure effectiveness of tech implementations and provide improvement recommendations.
- Monitor solution adoption and propose corrective actions as necessary.
5. Service Operations & Employee Experience
- Maintain awareness of the operational tech environment and support service activities.
- Identify and implement process improvement opportunities.
- Contribute to regional performance management reporting.
Market & Financial Complexity
The Business Analyst will operate across multiple African markets, managing a complex portfolio that includes diverse geographies, functions, and systems. The role involves oversight and analysis of projects with resource investments often in the millions, emphasizing the strategic importance of your contributions.
Experience and Skills Required
- At least 3 years in IT or a technology-driven business role.
- Experience assessing business capabilities and identifying maturity gaps.
- Proven ability to build strong business relationships.
- Skilled in cross-functional team engagement and collaboration.
- Bachelor’s degree or equivalent experience in a relevant field.
- Familiarity with business domain areas and current industry trends.
- Experience in large, matrixed organizations.
- Strong analytical and problem-solving skills.
- A continuous improvement mindset and proactive risk identification.
- Ability to thrive in fluid, fast-paced environments with high ambiguity.
- Willingness to travel within the region as required.
What You’ll Gain
By joining Diageo’s D&T team, you’ll be part of a dynamic environment where creativity, collaboration, and innovation are not just valued—they are celebrated. You’ll work on impactful projects that help shape consumer behavior and brand performance across the continent.
You’ll also benefit from:
- A global platform to grow your career
- The opportunity to influence strategy at both market and regional levels
- A diverse, inclusive workplace that respects and celebrates individual contributions
Diversity & Inclusion at Diageo
Diageo is committed to creating an inclusive culture where everyone feels valued and heard. Diversity fuels our innovation and helps us better serve our communities and customers. We actively seek individuals from diverse backgrounds and provide equal opportunities for all.
If you need any form of reasonable accommodation during the recruitment process, please indicate this when submitting your application.
How to Apply
If you’re excited by this opportunity and ready to take your career to the next level with one of the most respected companies in the world, we encourage you to apply.
Apply Now
Let your next role be the one that shapes the future of digital transformation in Africa—at Diageo, where we celebrate life every day, everywhere.
