The British Army Training Unit Kenya (BATUK) is pleased to announce an exciting career opportunity within its Communications and Information Systems (CIS) department. If you are a dedicated professional with hands-on expertise in network administration, we invite you to apply for a full-time role as a CIS Network Administrator based at the CIS Main offices in Nanyuki, Kenya.
This position is ideal for IT professionals seeking to contribute to a critical communications infrastructure supporting military operations. You will play a pivotal role in maintaining and enhancing the reliability, efficiency, and security of BATUK’s network systems. The successful candidate will work directly under the Foreman of Signals and be responsible for both high-level technical administration and support coordination for the BATUK Phoenix Information System (BPIS).
The role offers an excellent working environment, opportunities for professional growth, and the chance to work alongside a dynamic and skilled team.
Please refer to the attached PDF for additional technical specifications and information regarding the application process.
Job Title: CIS Network Administrator
Location: Nanyuki, Kenya
Department: CIS
Grade: E1
Employment Type: Full-Time
Reporting To: Foreman of Signals
General Purpose of the Role
The CIS Network Administrator is tasked with the management and third-line support of the BATUK Phoenix Information System (BPIS), encompassing software, hardware, and network systems. This role is mission-critical and involves ensuring system uptime, security compliance, and smooth operation of various IT infrastructure components across the BATUK network.
Key Responsibilities
1. Primary Duties (Third-Line Support and System Administration)
- Provide third-line support and maintenance for the BATUK Phoenix Information System (BPIS).
- Carry out installation and upgrade of firmware on all BPIS hardware, including:
- Unified Access Devices (UADs)
- Servers
- Firewalls
- Storage Devices
- Network Switches
- Troubleshoot and resolve complex software and hardware-related issues.
- Maintain Microsoft Exchange Server and associated mail infrastructure.
- Ensure the reliability and functionality of switches and firewalls.
- Conduct quarterly health checks and diagnostics on the BPIS to ensure optimal performance.
- Maintain and update the Barracuda firewall, including threat management.
- Manage SSL certificates, domain names, and all relevant DNS configurations.
- Monitor the entire CIS network for potential issues, taking proactive steps to mitigate disruptions.
- Provide timely and informative feedback to end-users concerning incident reports and change requests.
- Assist the CIS Operations Team in the deployment and configuration of new hardware and software assets.
- Communicate with external vendors and service providers for hardware/software solutions and cost estimates for maintenance and replacements.
2. Secondary Duties
- Provide temporary cover for the Network Manager during short-term absences.
- Act as a support contact for the Single Point of Contact (SPOC) for all CIS-related faults:
- Receive and log incident reports and requests for change (RFCs)
- Forward issues to the relevant resolver groups
- Assist first and second-line support for BPIS operations when required.
- Execute other tasks within your grade or trade as assigned by the Management Line Manager (MLM).
Required Competencies
The successful applicant must demonstrate strong skills in the following competency areas:
- Communication and Influencing – Clear, precise, and professional communication with both technical and non-technical stakeholders.
- Analysing and Using Evidence – Capable of diagnosing complex system failures and presenting findings.
- Improvement and Change – Adaptable, with a continuous improvement mindset.
- Planning and Management Resources to Deliver Results – Ability to prioritize, plan, and manage IT resources effectively under pressure.
Essential Qualifications and Certifications
- Microsoft Exchange Administrator 2019 (or equivalent)
- Fortinet Certified Fundamentals
- CompTIA Server+
- Microsoft Server 2022 Administration
Essential Technical Experience
Applicants must have proven work experience in the following areas:
- IT Networks and Network Security
- Microsoft Server management, including Active Directory and Exchange
- Project and Program Management methodologies
- Excellent written and verbal communication in English
Desirable Skills and Knowledge (Added Advantage)
- ITIL4 Foundation certification
- Experience with Service Desk operations
- Networking experience, particularly within secure or regulated environments
- Familiarity with military structures and hierarchy
- Effective team collaboration and ability to work with diverse groups
- Prior experience in office-based environments with structured reporting protocols
Training Provisions
- Introduction to CIS systems and administrative procedures
- On-the-job training covering operational standards, tools, and internal workflows
Additional Work Conditions
- Overtime: May occasionally be required
- Shift Work: Not applicable
- Driving Requirement: Not required
- Unsocial Hours: Not applicable
- Working with Children or Vulnerable Adults: Not applicable
- Travel Requirement: May occasionally be required to work away from the duty station
Why Join BATUK?
Working with BATUK offers an opportunity to be part of a mission-driven, highly disciplined environment where technical excellence meets operational purpose. You will be contributing to the secure and reliable functioning of critical communications infrastructure supporting military personnel in Kenya. BATUK values professionalism, integrity, and continuous growth, offering a work culture that fosters collaboration and high standards.
How to Apply
Interested and qualified applicants are required to complete both the Application Form and the PBS Survey using the link provided in the attached document.
Application Deadline:
Wednesday, 30th April 2025 at 5:00 PM (Kenya Time)
Ensure that all required forms are completed and submitted before the stated deadline. Incomplete or late applications will not be considered.
