Are you a dynamic professional with a passion for driving technological innovation and digital transformation in a global setting? Diageo, the world’s leading premium drinks company, is looking for a highly motivated IT Business Analyst to join our Digital and Technology (D&T) team in Nairobi.
This is not just a job—it’s an opportunity to shape the digital future of iconic brands like Guinness®, Johnnie Walker®, Baileys®, Smirnoff®, and more.
As part of our regional Africa team, you’ll contribute to Diageo’s vision of becoming the best data insights-driven consumer products company, helping us unleash the power of data with consumers, customers, and suppliers to gain competitive advantage.
We invite you to be part of a spirited company that values innovation, collaboration, and impact, working together to celebrate life, every day, everywhere.
About Diageo’s Digital and Technology Function
At Diageo, our Digital and Technology team powers everything we do—from sourcing sustainable ingredients to enhancing consumer experiences online. As a core part of our strategy, we deliver innovative solutions that simplify processes, enhance performance, and build a connected, agile, and intelligent organization.
We believe in:
- Leveraging data to drive decision-making and innovation
- Maximizing value through strategic partnerships and world-class execution
- Cultivating a culture of continuous improvement and employee empowerment
About the Role: IT Business Analyst, Africa
Reports to: Head of D&T for EABL, South Africa, and Russia
Department: Digital & Technology
As an IT Business Analyst, you will work closely with regional Heads of D&T and global teams to unlock business value by aligning technology investments with strategic goals. You’ll be responsible for business analysis, capability assessment, project support, and the design of forward-thinking solutions across multiple African markets.
Key Responsibilities
1. Market Business Analysis
- Assess current (“As Is”) business capability maturity and map key processes.
- Define future (“To Be”) business capability models to meet Diageo’s strategic goals.
- Identify opportunities for innovation and bring external insights to the business.
- Support application rationalization and contribute to the development of business cases.
- Help identify the business impact of system and process transformations.
2. Business Engagement & Value Realization
- Build trusted relationships with market stakeholders and subject matter experts.
- Collaborate with local teams to find tech solutions that align with strategic needs.
- Ensure the effective adoption and optimization of D&T investments in your markets.
3. Strategy & Execution
- Participate in strategic planning and translate business needs into tech initiatives.
- Work with value stream teams to ensure timely and aligned delivery of tech roadmaps.
- Bridge between business requirements and technology execution.
4. Benefits Realization & Adoption
- Facilitate smooth transitions during implementation of new systems.
- Assist in change management activities to enhance technology adoption.
- Track success metrics and recommend improvements where necessary.
5. Service Operations & Employee Experience
- Stay informed about service and maintenance activities across operational tech.
- Identify opportunities for process improvement and increased efficiency.
- Contribute to regional performance management efforts and reporting.
Market & Financial Scope
- Market Complexity: The role spans across several African markets and involves close collaboration with global teams. You’ll be part of multiple project portfolios with broad functional, process, and system impact.
- Financial Complexity: You will contribute to multi-million-dollar strategic investments across systems and resources in the African region.
Ideal Candidate Experience and Skills
(Note: Qualifications not explicitly listed are not required)
- Minimum of 3 years’ experience in IT or an IT-related business role
- Strong background in business capability assessment and strategic analysis
- Ability to develop trusted stakeholder relationships across functional teams
- Proven experience working in large matrixed organizations
- Familiarity with business process improvement and digital transformation initiatives
- Demonstrated change management and project support experience
- Excellent communication and analytical skills
- Ability to operate in fast-paced, evolving environments
- Willingness to travel within the region as needed
- Passion for continuous improvement and value creation
Why Join Diageo?
We don’t just talk about diversity—we live it.
Diageo is committed to fostering an inclusive workplace that values every individual’s unique perspective, background, and identity. We celebrate diversity across gender, ethnicity, ability, age, sexual orientation, education, and experience.
Here’s what you can expect when you join us:
- A vibrant, entrepreneurial culture
- Opportunities to work on globally recognized brands
- A strong focus on personal growth and development
- A workplace where your ideas and contributions matter
We are not just looking for someone to fill a role—we’re looking for a future leader to help shape the next generation of consumer experiences.
Job Location
Primary Location: Nairobi HQ
Other Locations: May include occasional travel to other African markets
Worker Type: Regular
How to Apply
If you are passionate about leveraging technology to create real business impact and want to work in a company where your work directly contributes to iconic brand success, we want to hear from you.
Ready to shape the digital future at Diageo?
