SunCulture, a trailblazer in sustainable agricultural innovation, is looking to expand its dynamic team by bringing on board a Business Operations Junior Associate based in Nairobi, Kenya. If you are enthusiastic about making a difference in the lives of smallholder farmers through technology and operational excellence, this opportunity might be your perfect fit.
Founded in 2012, SunCulture has established itself as the leading provider of solar-powered irrigation systems in Africa, transforming the agricultural landscape for millions of smallholder farmers. With a commitment to sustainability, innovation, and impact, SunCulture has grown into a team of over 400 professionals and was proudly recognized by Fast Company as one of the World’s Most Innovative Companies in 2021.
In this role, you’ll join a forward-thinking organization dedicated to solving some of the most pressing challenges in agriculture through groundbreaking products and services. You will work closely with the Director of Innovation and other internal teams to ensure smooth, efficient, and impactful operations that help deliver life-changing solutions to our customers.
Position: Business Operations Junior Associate
Reporting To: Director of Innovation
Location: Nairobi, Kenya
Role Type: Fixed Term (6 Months), Full-Time
Job Description
As the Business Operations Junior Associate, you will be responsible for overseeing critical operational processes from customer engagement to loan administration. Your main goal will be to ensure seamless operations across various departments, including customer service, fulfillment, and finance.
Your key responsibilities will include:
1. Process Oversight
- Monitor all core processes, ensuring effective coordination between customer-facing operations and backend systems.
- Troubleshoot inefficiencies and recommend process improvements to maintain operational excellence.
2. Customer Communication
- Act as a point of contact for customers and external stakeholders to resolve issues and clarify data inconsistencies.
- Collaborate with customer support teams to ensure timely and effective resolutions to customer concerns.
3. Data Analysis
- Conduct regular data reconciliations using Excel to maintain accuracy across operational functions.
- Analyze key performance indicators (KPIs) to support decision-making and process enhancements.
4. Cross-Functional Support
- Partner with the finance and accounting teams to support loan administration processes.
- Assist in verifying customer eligibility and tracking loan disbursements and repayments.
5. Documentation
- Keep detailed records of all interactions, reports, and process changes.
- Maintain operational logs and activity trackers to ensure compliance and transparency.
6. Problem Solving
- Proactively identify potential issues in business operations and provide timely solutions.
- Use critical thinking and analytical skills to improve workflow and service delivery.
7. Reporting
- Prepare and deliver weekly and monthly reports on business operations performance.
- Share actionable insights from reports with the leadership team to inform strategic decisions.
What We’re Looking For
We’re looking for someone who thrives in a high-paced, collaborative environment and is passionate about sustainable development. While specific qualifications are not listed for this role, here’s what we value in a strong candidate:
- Experience in business operations, process management, or customer service.
- Strong proficiency in Excel and data analysis tools.
- Ability to communicate effectively with both internal and external stakeholders.
- A keen eye for detail and a commitment to quality execution.
- Proven ability to work independently and as part of a cross-functional team.
- A growth mindset and a drive to contribute meaningfully to a mission-driven company.
Why Join SunCulture?
Working at SunCulture isn’t just another job—it’s a chance to be part of something greater. Here, innovation meets impact. You’ll be part of a passionate team transforming how agriculture works across Africa through technology, sustainability, and customer-centric services.
As part of our team, you will:
- Work alongside industry leaders and changemakers
- Grow professionally through challenging projects and mentorship
- Make a lasting difference in the lives of farmers and their communities
- Enjoy a collaborative, inclusive, and innovative workplace culture
How to Apply
Are you ready to take on a meaningful challenge in one of Africa’s most innovative companies? If yes, then we’d love to hear from you.
Apply Now
Note: For more information, refer to the attached PDF if available. Please ensure your application is complete and submitted via the official job portal.
Equal Opportunity Employer
SunCulture is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, disability status, or any other characteristic protected by law.
