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Relationship Officer – IB
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The purpose of the role is to provide support to a team of Institutional Banking Relationship Managers on client coverage, administrative work and business development.
Deadline: 2025-05-05
Category: Operations/Governance
Subsidiary: HFC
Principle Accountabilities
- Handle customers’ routine enquiries regarding the Bank’s standard tariff, deposit Interest rates and general exchange rate information.
- Deal with customers’ general account queries, arrange inter account transfers and order statements.
- Arrange for ordering of cheque books and paying in books, including any customized Stationery.
- Arrange opening, closing and transfer of accounts, as well as input and amendment of Customer account details.
- Co-ordinate set up, amendment and cancellation of regular payments instructions
- Deal with inward and outward payments (including obtaining necessary customer Authorities).
- Obtain and action customer requests for local and International Payments through Trade Finance Department and /or other relevant centers
- Act as principal point of contact in the unit when the Manager is away
- Deal with customer queries regarding branch based Bank products and services, ensuring all issues are captured on the system.
- Deal with customer complaints to rectify causes to avoid recurrence of similar queries/complaints, in accordance with procedures
- Champion a culture of operational excellence to deliver ever- improving performance standards to IB customers
- Identify improvements to processes and procedures that will improve the delivery of excellent operational service and effectiveness, and champion these improvements, within agreed guidelines
- Identify cross-sell opportunities within managed customers
Key Competencies and Skills
- Builds networks and maintains strong relationships
- Good negotiation skills
- Able to listen keenly
- Pleasant and able to relate well in diverse social set ups and teams
- Upholds high standard of Professionalism, integrity and respect for others
Minimum Qualifications, Knowledge and Experience
- Bachelor’s degree in Commerce/Business-related field.
- Good analytical skills
- Knowledge of Institution Banking products/Ready and willing to learn
- Highly effective communication and collaboration skills
- High level of cooperation with others and is responsive to the bank’s and team’s needs
