1. Consumer Banking Officers
Location
Branches
Expiry Date
13 May 2025
Knowledge; Skills and Experience required for this Role
Job Knowledge:
- Basic banking processes
- Business process
- Analyze credit and financial information.
Experience
- 1 year banking experience in related field
Education
Graduate from an accredited University preferably in Business related course.
2. Officer, IT Service Delivery (1)
KEY RESPONSIBILITIES:
Transaction Monitoring (Alternate channels Fraud monitoring) – 100%
- Pick out prepaid cards receiving many small value of equal amounts which are normally associated with online scams
- Efficient system uptime monitoring of alternate channels application as per set parameters
- Timely and efficient first level resolution and escalation of all customer complains on suspicious transactions to all relevant stakeholders and follow up for resolution.
- Flag customers transacting/performing international money transfer transactions which are cumulatively high value.
- Flag initially blocked cards performing transactions.
- Flag transaction from different locations (towns or cross border) for the same card as well multiple withdrawals by customer on different locations
- Accurate & timely Preparation of daily reports on Mfukoni transactions, suspicious transactions and resolution offered.
- Proactive first level root cause analysis on any system downtimes, transaction failures and tracking for stakeholder engagement on long-term solutions.
- Detects suspicious activities when an account is receiving funds and after few days, sent the money outside the bank with one or several payments Report Login to way4 out of business hours and before cut off times.
- Flag all transactions exceeding the various limits set for the various card products. The alerts applies for instances where the established limits in the system fails to work.
- Detect one account being debited to credit so many accounts over a short period of time as well as one account credited by so many accounts within short period of time.
- Flag all transactions exceeding the various limits set for the various card products. The alerts applies for instances where the established limits in the system fails to work.
- Flag all debits on M-pesa float with no corresponding entry on customer account.
- Detect any heightened activity on digital channels such as an account with up to 5 subsequent transaction done with 5 minutes.
- Flag Inactive account recently linked to Mfukoni activated to perform surge in transactions across all available alternative channels.
- Detect Suspicious Phone numbers on transacting on Mfukoni severally within as short period of time.
- Detect any customer transaction out of norm based on past historical transactions.
- Checking and comparing Transacting phone number on Mfukoni not matching Flex cube phone.
- Ensure that all failed card loads are escalated to card ops and loaded by close of business.
Expiry Date
13 May 2025
3. Bancassurance Sales Officers (6)
Job Purpose
The purpose for this role is to have dedicated insurance sales officers tasked to drive the penetration of insurance among core bank customers, foster cross-sell and revenue growth. Collaborate with key stakeholders internally and externally to optimize the bancassurance distribution channel. To implement sales plans/actions/ promotions and identify sales opportunities To ensure compliance objectives are adhered to.
Key Responsibilities
Strategy (80%)
- Drive the sales of insurance products within bank branches/segments
- Arrange for bank staff insurance product training, staff hurdles and refresher sessions
- Provide customers with comprehensive insurance consultations and solutions.
- Monitor and analyze sales performance and adjust strategies accordingly.
- Collaborate with bank management to develop and implement marketing campaigns.
- Ensure compliance with regulatory standards and company policies.
- Support the Segment/ Regional teams to ensure that insurance business is done on time, and through SBM Bancassurance Intermediary Limited
- Drive insurance penetration into the customers database
Location
Nairobi Regions
Expiry Date
06 May 2025
4. Assistant Manager –Forex Trading Dealer
Job Purpose:
Control and co-ordinate the bank’s foreign currency spot and forward positions created by sales and purchases to and from inter-bank, branches and clients and manage the resulting market risk positions profitably and within agreed proprietary trading limits.
Key Responsibilities
Adherence to trading, credit and settlement limits.
Trading: Execute and negotiate foreign exchange transactions to ACHIEVE budgeted targets. Focus on G10 Currencies (GBP,EUR, JPY, AUD)
Management of positions created by customers and branches, by either accessing the interbank market to neutralize positions or running proprietary risk within limits signed off.
Achieve returns through a working knowledge of foreign exchange hedging strategies utilizing market liquidity, volatility and pricing.
Strategy: Formulate strategies to target and increase trading with local and foreign counterparties through new trading platforms, new markets, new currency pairs and new products.
Provide assistance on an ongoing basis with the sales team about product capabilities, changes in products as required and quote clients when the sales team are out for meetings.
Structure and price treasury products.
Provide analysis of economic indicators, technical, intra-day movements and their effects on specific currency pairs to the treasury team.
Maintain strong relationship with the dealer community.
Expiry Date
06 May 2025
5. Senior Relationship Officers, Business Banking
The overall purpose of this role is to achieve business growth for the Bank by selling products and services to SME’s within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.
KEY RESPONSIBILITIES:
Strategy – 20%
- To support the branches in increasing business in the sectors and segments allocated.
- Ensure implementation of the SME Banking strategy in line with the allotted Sector / Segment and aligned to the overall strategy of the Bank.
Acquisition: Business Development -35%
To ensure continuous improvement in customer service and implementing effective retention of customers within the corporate banking framework.
To onboard new customers so as to grow the Bank’s liabilities, Assets and NFI
To service existing customers so as to continuously grow the Bank’s liabilities, Assets and NFI
To increase product usage amongst existing customers in the portfolio assigned
To increase account activity and utilization amongst existing customers in the portfolio assigned
To ensure continuous engagement
To play a key role in product development relevant to the SME Banking sector.
To evaluate credit proposals and ensure the credit applications process on a timely basis with the bank’s set turnaround times.
To effectively manage and expand the relationships with existing SME banking clients and bringing in new partnerships so as to ensure business growth and continuity.
