Safaricom Hiring Engineer – Service Operations Center – Kenya

Brief Description

Reporting to the Team Manager – SOC (Service Operations Center), the position holder will be responsible for Managing all faults across the network. Operational Monitoring & Control with a view of proactive detection of events before they result to incidents. First line fault resolution of faults across the network

 Key Responsibilities

• Ensure proper fault detection on all RAN, Transmission, CORE, DATA (Fixed/Mobile), VAS, M-PESA and IT Elements
• Ensure first Line fault Resolution and identification of potential risks and actions taken to mitigate failure
• Interface with RAN and Transmission Vendors/Managed Service Providers on escalated fault follow up
• Provide governance in work order Change Management execution process and quality performance after execution to meet intended KPIs
• Follow fault and incident management processes and carry out continuous follow-ups to deliver the defined KPIs
• Ensure proper and documented follow-ups are done from start to end of events/incidents
• Work closely with the Change and Logical Access team to ensure logical access for all key RAN, CORE, VAS, TRANSPORT and DATA tools is done efficiently and effectively
• Develop, analyze and consume relevant daily/weekly/monthly reports on various key aspects of the SOC section
• Work in a shift or function within the team

 Qualifications         

• The candidate will holder of a university degree in electrical/electronic from a reputable institution with a bias in telecommunications / Computer Science.
• CCNA /CCNP or Equivalent certification
• A minimum of 2 yrs. experience in Telecommunications.
• Proven ability to self-start and effectively manage multiple assignments.
• The ability to work under pressure and be resilient and tenacious to get results
• Proficiency in one or More coding languages will be an added advantage

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

Job Info

• Job Identification 702
• Job Category Information Technology
• Posting Date 05/02/2025, 04:11 PM
• Apply Before 05/08/2025, 10:00 AM
• Degree Level Bachelor’s Degree
• Job Schedule Full time
• Locations Safaricom Care Centre, Waiyaki Way, Westlands, Nairobi, P.O BOX 46350, 00100, KE

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