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Safaricom Kenya continues to lead the digital transformation journey in Africa, leveraging cutting-edge technologies to deliver world-class services. As part of our commitment to innovation, customer experience, and employee growth, we are looking for talented individuals to join our dynamic teams across various departments.
We are currently hiring for the following positions:
- Data Scientist, Gen AI – AI Tribe (Nairobi, Kenya)
Posting Date: 05/05/2025 As a Data Scientist, Gen AI, you will play a pivotal role in driving the development, deployment, and maintenance of generative AI models and systems. You will work with cross-functional teams to identify opportunities for applying generative AI in solving real business challenges. Key Responsibilities:- Design and implement generative AI models for various business use cases.
- Analyze complex data sets and generate insights to guide decision-making.
- Collaborate with AI engineers and product teams to integrate models into production systems.
- Maintain a strong awareness of the latest trends in Gen AI and machine learning.
- Conduct data pre-processing, model training, evaluation, and deployment.
- Ensure scalability, performance, and robustness of deployed AI solutions.
- Engineer – Service Operations Center (SOC) – Service Management, Technology Division (Kenya)
Posting Date: 02/05/2025 We are looking for an Engineer – Service Operations Center (SOC) to provide 24/7 operational support for critical IT and network services. The role requires real-time monitoring, incident response, and coordination with technical teams to resolve issues promptly. Key Responsibilities:- Monitor IT and network services across multiple platforms and systems.
- Respond to alerts, incidents, and outages, ensuring minimal disruption to services.
- Escalate and coordinate with appropriate technical teams for resolution.
- Maintain accurate logs, incident reports, and shift handover notes.
- Participate in change management and post-incident reviews.
- Collaborate with other SOC personnel to ensure continuous improvement of monitoring tools and response strategies.
- Business Development Account Associate – Managed Services Tribe / Packaged Solution Tribe, Enterprise Business Unit (Kenya)
Posting Date: 02/05/2025 As a Business Development Account Associate, you will support sales growth through the development of enterprise business accounts. This includes identifying opportunities, preparing client proposals, and collaborating with internal teams to meet customer needs. Key Responsibilities:- Identify, qualify, and pursue new business opportunities within enterprise clients.
- Develop and maintain relationships with key customer stakeholders.
- Support the preparation of client pitches, proposals, and contract documentation.
- Analyze market trends to identify innovative solutions for clients.
- Collaborate with product, technical, and marketing teams to ensure client satisfaction.
- Assist in achieving set revenue and account growth targets.
- Engineer – Access Transmission Planning – Converged Service Operations Department, Technology Division (Kenya)
Posting Date: 29/04/2025 We are seeking an Engineer – Access Transmission Planning to design and optimize access transmission networks. The role involves planning capacity, ensuring network reliability, and supporting future infrastructure growth. Key Responsibilities:- Design and plan access transmission networks including microwave, fiber, and leased lines.
- Conduct link budgeting, frequency planning, and interference analysis.
- Evaluate transmission network performance and implement optimization strategies.
- Prepare documentation for new links and upgrade requests.
- Ensure cost-effective planning while maintaining quality standards.
- Support rollout teams during implementation and testing phases.
How to Apply
If you are interested in any of the positions above and believe you meet the criteria, we encourage you to apply via the Safaricom careers portal.
