HFC Limited, the banking and property finance subsidiary of HF Group, is seeking a passionate, dynamic, and results-driven professional to join its Mortgage Business Department as a Home Loan Specialist. This is an exceptional opportunity to become part of a leading financial institution that is redefining the home financing space in Kenya.
At HFC, we are committed to supporting homeownership dreams by offering tailored mortgage solutions that meet our clients’ unique needs. As part of our growth strategy, we are expanding our mortgage team and inviting professionals who are driven by excellence, integrity, and customer satisfaction to apply.
Position: Home Loan Specialist
Department: Mortgage Business
Subsidiary: HFC Limited
Application Deadline: 15th May 2025
Location: Kenya
Role Overview
The Home Loan Specialist will play a critical role in managing the end-to-end mortgage application process. You will work closely with customers to identify the best home loan options based on their financial needs and creditworthiness. From initial consultations to loan disbursement, the role demands a high level of professionalism, integrity, customer service, and mortgage product knowledge.
This position blends customer-facing responsibilities with administrative oversight, ensuring that all aspects of the mortgage process—from acquisition and onboarding to compliance—are handled with precision and care. You will be expected to work both independently and collaboratively, contributing directly to the department’s performance targets.
Key Responsibilities
- Customer Engagement & Product Advisory
- Provide home loan solutions by assessing customers’ financial profiles and housing needs.
- Explain available products and help customers choose mortgage options that suit their circumstances.
- Assist customers throughout the mortgage application journey, ensuring a seamless experience.
- Loan Application Management
- Review mortgage applications, verify documentation, and determine eligibility in accordance with the bank’s lending policies.
- Guide customers through application requirements and help prepare necessary forms and documents.
- Submit and track applications while regularly updating clients on the progress and any policy changes.
- Customer Onboarding & Relationship Management
- Facilitate the onboarding of new mortgage clients.
- Maintain effective communication with customers post-onboarding to ensure satisfaction and continued support.
- Address and resolve queries and complaints efficiently, escalating complex issues when necessary.
- Sales & Marketing Initiatives
- Conduct branch-level home loan marketing campaigns.
- Participate in country-wide marketing drives to promote mortgage offerings.
- Attend promotional events and activations, turning leads into active clients.
- Reporting & Documentation
- Create and maintain weekly, monthly, and annual performance reports.
- Ensure compliance with confidentiality and data security standards.
- Maintain up-to-date and accurate client records.
- Network Building
- Build and nurture referral networks, including developers, real estate agents, and existing clients.
- Leverage partnerships to enhance client acquisition and business growth.
- Compliance & Operational Excellence
- Uphold internal policies and industry regulations in all mortgage-related transactions.
- Achieve excellence in operational rigor to ensure successful audits and risk management.
- Demonstrate a high level of integrity and responsibility in handling sensitive customer data.
Key Competencies and Skills
General Competencies
- Strong communication and influencing skills
- Excellent selling and negotiation ability
- Organized and highly analytical
- Strong customer service orientation
- Self-driven with the ability to work independently
- High ethical standards and reliability
- Strong collaboration and team-building capabilities
Technical Competencies
- Experience in a mortgage loan officer or a similar financial advisory role
- Familiarity with banking operations, credit processes, and loan underwriting
- Commercial acumen and business intelligence reporting skills
- Sound knowledge of personal and business credit portfolio management
- Hands-on experience in customer onboarding and retention strategies
- Proficiency in managing customer databases and CRM tools
Minimum Qualifications, Knowledge, and Experience
- Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or a related field
- At least two (2) years of experience in a similar mortgage or financial services role
Why Join HFC Limited?
By joining HFC Limited, you will be part of a forward-thinking financial institution committed to innovation, client satisfaction, and employee development. You will have the chance to grow your career in an environment that values integrity, creativity, and impact.
We offer a supportive team environment, professional development opportunities, and the tools you need to succeed in the competitive mortgage finance industry.
How to Apply
If you meet the requirements for the Home Loan Specialist position and are ready to make a difference in the lives of prospective homeowners, we encourage you to submit your application.
