Analyst – Transaction Monitoring (Digital/Alternative Channels)
Daily monitoring (365/24/7) of transactions done across all alternative / electronic channels which include Mobile banking, Online banking, and Card /ecommerce, to identify unusual or fraudulent activities on a real time basis and minimize the Bank’s exposure to fraud & money laundering to safeguard the customer assets and Bank reputation.
Key Responsibilities:
- Review transaction alerts generated by the risk management tools based on specific parameters
- Appropriately act on any suspicious transactions or suspected fraudulent transactions.
- Investigate any suspicious activities arising from the alerts and resolve by marking good or fraudulent and action on any exceptions raised.
- Contact customers regarding suspect activity.
- Ensure Primary Forensic Services Case Register is updated and sent to Forensics team as required.
- Setting up of rules and periodic review of parameters in the Transaction/ Fraud Management Systems
- Advise and review emerging digital fraud trends for risk mapping.
- Review reported and confirmed fraudulent activities captured in the case management tool and allocate/action as appropriate.
- Review the transaction trends raised on the service monitoring tool.
- Submit transaction monitoring reports to management and forensics as required.
The Person
For the above position, the successful applicant should have the following:
- A bachelor’s degree from a recognized institution
- At least 2 years of experience in Card /Digital Services Operations
- At least 2 years of experience in Banking Operations
- Experience in People and Stakeholder Management
The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
To be considered your application must be received by Friday 16th May 2025.
Qualified candidates with disability are encouraged to apply.
Only short-listed candidates will be contacted.
