Are you passionate about delivering world-class hospitality experiences in a luxury lodge environment? Do you possess a sharp eye for detail and the ability to lead a dynamic team of service professionals? If yes, then this is the opportunity for you.
Kempinski Hotels, Europe’s oldest luxury hotel group, is seeking to recruit a Restaurant Supervisor for its prestigious property — Olare Mara Kempinski, located in the heart of the Masai Mara ecosystem. This position presents a rare chance to join a team of committed professionals dedicated to delivering unmatched guest experiences in one of Africa’s most breathtaking settings.
This full-time, fixed-term role falls under the Food & Beverage department and is stationed onsite in Kenya. The ideal candidate will bring at least three years of experience in a similar role within a high-end lodge or resort environment and demonstrate an unwavering commitment to service excellence.
About Olare Mara Kempinski
Nestled in the Olare Motorogi Conservancy, the Olare Mara Kempinski is a luxury tented camp offering authentic safari experiences with the highest standards of comfort. Known for its eco-conscious practices, unparalleled customer service, and proximity to Kenya’s famed wildlife, Olare Mara Kempinski is a jewel in the Kempinski crown.
About Villa Rosa Kempinski Nairobi
As the sister hotel to Olare Mara Kempinski, Villa Rosa Kempinski Nairobi is a five-star urban luxury hotel strategically located along Chiromo Road. Just minutes from the city center and approximately 20 km from Jomo Kenyatta International Airport, Villa Rosa boasts 200 lavishly appointed rooms and suites across ten floors, five themed restaurants, expansive meeting and conference facilities, and Kempinski The Spa.
Position: Restaurant Supervisor
Department: Food & Beverage
Employment Type: Fixed Term – Full Time
Workplace Type: Onsite
Location: Kenya – Nairobi (Villa Rosa Kempinski) / Masai Mara (Olare Mara Kempinski)
Application Deadline: May 14, 2025
Overall Scope of the Role
The Restaurant Supervisor is responsible for ensuring seamless food and beverage service in the designated outlet, aligning with Kempinski’s signature DNA values. This role requires a courteous, efficient, and professional approach to service that maximizes guest satisfaction and encourages upselling of the outlet’s products.
You will be reporting directly to the Camp Manager or Director of Culinary and will oversee Head Waiter/Waitress, Waiter/Waitress, and Host/Hostess roles within the restaurant.
Key Responsibilities
- Lead and supervise the outlet’s service team to ensure a flawless guest experience.
- Maintain in-depth knowledge of all services and products offered at the Camp.
- Confidently explain menu offerings and promote upselling of food and beverage items.
- Ensure operational supplies and equipment are well managed to reduce spoilage and wastage.
- Maintain cleanliness and organization of the service area at all times.
- Implement and oversee opening and closing procedures of the outlet.
- Handle guest inquiries professionally and promptly escalate complaints to management with necessary follow-up.
- Ensure adherence to all fire, hygiene, health, and safety regulations as per hotel policy.
- Build and maintain a strong team environment with effective communication and cooperation.
- Participate actively in staff meetings, departmental training sessions, and any hotel-wide learning initiatives.
- Undertake any other duties as may be assigned by the Camp Manager or Department Head.
- Lead internal team meetings and promote clear communication within the team.
- Ensure service delivery aligns with the hotel’s high-quality standards.
- Support the continuous improvement of food and beverage operations by contributing to new ideas and initiatives.
Skills, Knowledge, and Expertise Required
- Minimum of three years’ experience in a similar supervisory role within a luxury lodge or resort.
- Strong knowledge of food safety regulations and practices.
- Excellent written and verbal communication skills.
- Exceptional team leadership and delegation capabilities.
- Effective at working under pressure and resolving issues rationally and proactively.
- Strong organizational and time management skills.
- Professional, ethical, and discreet in all aspects of work.
- High proficiency in computer and office equipment operation.
- Working knowledge of Microsoft Office applications is an added advantage.
- Previous experience in African luxury lodges or resort operations is highly desirable.
What We Offer
- Opportunity to work in one of Kenya’s most iconic safari destinations.
- A dynamic and multicultural team environment.
- Comprehensive training and development programs to support career growth.
- Exposure to the Kempinski global network with potential for international career progression.
About the Kempinski Brand
Established in 1897, Kempinski is Europe’s oldest luxury hotel group. With a footprint spanning across Europe, the Middle East, Africa, Asia, and the Americas, Kempinski Hotels are synonymous with timeless elegance and first-class service. Each Kempinski property reflects the cultural traditions of its location while delivering an unforgettable luxury experience.
Why Join Us?
When you join Kempinski, you become part of a global family that values passion, excellence, and authenticity. Whether you’re working in the heart of Nairobi or deep in the Masai Mara wilderness, Kempinski promises an environment where talent is nurtured, and dedication is recognized.
How to Apply
Are you ready to take your hospitality career to the next level? Do you have the skills, experience, and dedication required to thrive in a five-star luxury environment?
If so, Apply Now to join the team at Olare Mara Kempinski and make your mark in the world of elite hospitality.
Application Deadline: May 14, 2025
Apply Now
