Join Our Talent Community at Safaricom – Shape the Future of Technology
Are you passionate about cutting-edge technology, innovation, and service excellence? At Safaricom, we are committed to creating a better, more connected world. As a leading telecommunications company in Kenya and a pioneer in digital innovation, we believe in empowering our people to grow and make an impact. We are thrilled to invite applications for the following exciting roles within our Technology Division. If you are looking for a dynamic career in tech and service management, this is your opportunity to join a team of professionals driving transformation in one of Africa’s most admired brands.
1. Engineer – Service Management Automation & Analytics
Department: Service Management
Posting Date: 8th May 2025
Location: Kenya
Job Description:
As an Engineer – Service Management Automation & Analytics, you will be instrumental in automating service assurance processes and leveraging analytics to enhance operational efficiency. You will be responsible for developing automation solutions, supporting data-driven insights, and ensuring the seamless integration of analytical tools to monitor performance and improve service delivery.
Key Responsibilities:
- Design and implement automation workflows for service management processes.
- Develop and maintain dashboards and reports for real-time monitoring and performance analysis.
- Collaborate with cross-functional teams to identify automation opportunities.
- Utilize analytics to detect anomalies, predict incidents, and optimize service operations.
- Support the integration of AI/ML tools to improve fault resolution and customer experience.
- Maintain documentation for developed automation and analytics solutions.
2. Engineer – Fixed Service Assurance
Department: Service Management
Posting Date: 8th May 2025
Location: Kenya
Job Description:
The Engineer – Fixed Service Assurance will ensure the delivery of high-quality fixed services by monitoring, managing, and resolving network faults. You will be key in maintaining fixed network reliability and improving customer satisfaction through efficient incident management and problem resolution.
Key Responsibilities:
- Monitor fixed service performance and proactively resolve issues.
- Respond to service incidents, analyze root causes, and implement corrective actions.
- Liaise with field teams and vendors for prompt fault resolution.
- Maintain service assurance systems and tools.
- Generate regular service reports and provide insights for continuous improvement.
- Participate in the planning and implementation of network upgrades and improvements.
3. Database Administrator
Department: Technology Division
Posting Date: 7th May 2025
Location: Kenya
Job Description:
As a Database Administrator, you will be responsible for the performance, integrity, and security of our database systems. Your role will include database design, troubleshooting, maintenance, and ensuring data consistency across platforms to support various business applications.
Key Responsibilities:
- Install, configure, and maintain database systems (e.g., Oracle, MySQL, SQL Server).
- Monitor database performance and implement improvements.
- Conduct regular backup and recovery procedures.
- Ensure data integrity, availability, and security.
- Troubleshoot database-related issues and coordinate with developers and system administrators.
- Optimize database queries and tune performance.
- Maintain documentation related to database infrastructure and procedures.
4. Manager – Database Administration
Department: Technology Division
Posting Date: 7th May 2025
Location: Kenya
Job Description:
The Manager – Database Administration will oversee the planning, implementation, and maintenance of database systems and related infrastructure. This leadership role will drive database strategy, ensure high availability, and support the scalability of IT services.
Key Responsibilities:
- Lead the database administration team to ensure operational excellence.
- Develop and enforce database policies, procedures, and standards.
- Oversee database architecture design, deployment, and performance optimization.
- Ensure compliance with data protection and governance policies.
- Manage vendor relationships for database support and licensing.
- Coordinate with IT and business units to align database capabilities with organizational goals.
- Evaluate emerging database technologies and recommend strategic investments.
