Pacific Petroleum Ltd, a leader in the energy sector and a trusted name in fuel distribution and retail services, is proud to announce job openings at our Kitengela branch. As part of our continued growth and commitment to providing outstanding customer experiences, we are seeking qualified, motivated, and service-oriented professionals to join our dynamic team.
We understand that our success is driven by the dedication and excellence of our staff. Therefore, we are looking for individuals who not only meet the technical requirements of the roles but who also embody our values of reliability, professionalism, and customer-centric service. If you are passionate about serving others, thrive in a fast-paced environment, and are ready to contribute to a thriving enterprise, we invite you to apply for the following open positions:
- Customer Service Attendant
- Convenient Retail Shop Attendant
This recruitment drive offers a unique opportunity to become part of an innovative company committed to powering growth across Kenya through reliable fuel and retail solutions.
Position 1: Customer Service Attendant
Location: Kitengela
Company: Pacific Petroleum Ltd
Job Description:
The Customer Service Attendant will be responsible for delivering professional, courteous, and efficient fuel dispensing services to customers at our fuel station. This role requires individuals with a strong customer service orientation, attention to safety, and the ability to maintain high operational standards at the fuelling area. The successful candidate will support smooth operational workflows while enhancing customer satisfaction through timely and accurate service.
Key Responsibilities:
- Dispense fuel accurately and safely to all customers according to set procedures.
- Meet daily and monthly sales targets for fuel, lubricants, and other petroleum products.
- Process cash and card payments using the Point of Sale (POS) system efficiently.
- Greet and assist customers with courtesy and professionalism, ensuring a welcoming atmosphere at the service station.
- Maintain cleanliness and ensure the safety of the fuelling zone at all times.
- Perform routine checks on vehicle fuel levels and clean windshields upon customer request.
- Handle customer inquiries, concerns, and complaints promptly and professionally, escalating when necessary.
Qualifications and Skills:
- Minimum academic qualification of O-Level KCSE with valid and relevant certificates.
- At least 2 years of experience in a similar customer service or fuel station role.
- Demonstrated proficiency in basic math skills for handling cash and POS transactions.
- Excellent verbal communication and interpersonal skills.
- Ability to work effectively under minimal supervision.
- Strong attention to detail and a high level of safety awareness.
- Must be physically fit and capable of working outdoors in varying weather conditions.
- High integrity and a team-oriented approach to work.
This role is ideal for individuals who enjoy interacting with customers, have a natural flair for service delivery, and are committed to maintaining safety and operational excellence in a fuelling environment.
Click here to Apply
Position 2: Convenient Retail Shop Attendant
Location: Kitengela
Company: Pacific Petroleum Ltd
Job Description:
The Convenient Retail Shop Attendant will play a critical role in the daily operations of our convenience store located within the fuel station premises. This position is suited for a passionate and outgoing retail professional who enjoys providing product knowledge, driving sales, and ensuring customer satisfaction. The successful candidate will work closely with the retail team to offer a seamless shopping experience, maintain inventory, and promote a clean and welcoming store environment.
Key Responsibilities:
- Greet and assist customers warmly, offering friendly and helpful service throughout their visit.
- Guide customers with product information and aid in purchase decisions by providing accurate and helpful advice.
- Operate the POS system efficiently and handle various modes of payment, including cash, credit, and mobile transactions.
- Meet or exceed daily and monthly sales targets through product upselling, cross-selling, and promotional activities.
- Ensure store cleanliness is upheld by organizing merchandise, keeping shelves stocked and displays attractive.
- Monitor inventory levels, track stock usage, and assist in receiving and stocking merchandise from suppliers.
- Enforce compliance with company store policies, including hygiene, merchandising standards, and security protocols.
Qualifications and Skills:
- Diploma in Sales and Marketing, Accounts, or any relevant related field.
- A minimum of 2 years’ experience working in a retail or convenience store setting.
- Strong interpersonal and communication abilities for effective customer engagement.
- Proficient in operating POS systems, handling multiple payment methods, and maintaining transaction accuracy.
- Ability to maintain product displays, update pricing, and manage basic inventory control.
- Demonstrated organizational skills with a keen eye for detail and store presentation.
- Adaptable, self-motivated, and willing to work flexible hours including weekends and holidays.
The ideal candidate for this role is vibrant, approachable, and proactive, with a deep understanding of retail operations and a commitment to delivering top-notch service in a fast-paced environment.
Click here to Apply
Why Join Pacific Petroleum Ltd?
At Pacific Petroleum Ltd, we foster a culture of excellence and continuous improvement. Employees are provided with ongoing training, a supportive team environment, and the tools to succeed in their roles. Our Kitengela location is rapidly growing, and we are proud to offer exciting opportunities for career progression and personal development within our company.
Whether you are looking to build a long-term career in the energy or retail sectors, Pacific Petroleum Ltd offers a supportive and challenging environment to help you achieve your professional goals.
We are an equal opportunity employer and encourage individuals from diverse backgrounds to apply.
