The Nairobi Hospital, a premier healthcare institution in Eastern Africa, continues to lead the region in clinical innovation, patient care, and health service excellence. As we align our operations with our Strategic Plan (2025–2029), we are seeking dynamic, passionate, and results-driven professionals to join our growing team.
We pride ourselves on delivering exceptional health services through a team of dedicated professionals who are committed to continuous improvement, clinical excellence, and patient-centered care. If you are someone with a strong work ethic, a passion for excellence, and a commitment to making a difference, then we invite you to explore the opportunity below.
Currently, we have an open position that offers not only career growth but also a chance to contribute significantly to the advancement of healthcare in the region.
1. Business Development Officer
Ref: TNH/HRD/BDO/05/2025
Overall Purpose
The Business Development Officer will be responsible for generating new business opportunities and maintaining strategic relationships with existing clients. The role will focus on improving the hospital’s market position, enhancing client satisfaction, and contributing to its financial growth.
Key Duties and Responsibilities
- Identify and onboard corporate clients to drive new and organic business growth in alignment with organizational objectives.
- Target new markets for the hospital’s service offerings, actively promoting both new and existing services.
- Conduct hospital facility tours for both prospective and current clients to demonstrate service capabilities.
- Organize and attend meetings with clients to maintain strong business relationships and uncover new opportunities.
- Manage relationships with Consultant doctors, admitting staff, and referring physicians to ensure ongoing engagement.
- Plan and deliver value-adding services such as free health talks and medical camps for current clients to boost satisfaction and retention.
- Draft, review, and implement medical service agreements in collaboration with Legal, Finance, and Clinical departments.
- Prepare and dispatch routine communication to corporate clients in a timely and professional manner.
- Coordinate credit facility arrangements including renewal, termination, and database updates as per set requirements.
- Facilitate internal sensitization sessions for staff regarding client expectations and obligations.
- Perform other duties as may be assigned by the supervisor.
Required Knowledge and Experience
- Bachelor’s Degree in Business Administration, Marketing, or related business fields from a recognized university.
- Professional qualifications in Marketing/Sales or related area.
- A minimum of 5 years’ experience in marketing or business development within the service industry.
Key Competencies
Technical & Behavioural Skills
- Demonstrated ability to identify and secure new business opportunities.
- Capable of engaging effectively at all levels within and outside the organization.
- Strong business acumen and strategic thinking.
- Excellent planning and organizational skills.
- High-level analytical and judgment skills.
- Exceptional relationship management abilities.
- Strong problem-solving and critical thinking capabilities.
- Agile mindset with the ability to respond quickly to changing business environments.
- High-level customer service orientation.
- Excellent communication, presentation, and facilitation skills.
- Collaborative team player.
- Accountability and high ethical standards.
- Integrity and professionalism in service delivery.
2. Corporate Schemes Officer
Job Reference: TNH/HRD/COSO/05/2025
Job Purpose
The Corporate Schemes Officer is responsible for maintaining accurate and up-to-date records of corporate schemes and patient entitlements. The role ensures smooth communication between the hospital, insurance providers, and corporate clients, thereby supporting timely and efficient patient care and financial operations.
Key Duties and Responsibilities
- Ensure timely and efficient service delivery to insurance providers and corporate clients.
- Communicate insurance and corporate requirements to all stakeholders daily by updating the corporate folder.
- Create and update new schemes in the hospital system, capturing all policy details including expiration dates.
- Maintain proper records and an effective document handling system for all schemes.
- Identify reasons for rejected claims and implement corrective measures to prevent recurrence.
- Train relevant users on insurance and corporate requirements and compliance with scheme rules.
- Ensure timely renewal of credit contracts and bank guarantees.
- Maintain a current corporate database and ensure accurate data entry of new client information.
- Update financial records related to corporate schemes.
- Organize and scan documents for easy retrieval.
- Prepare and present performance reports on corporate schemes.
- Verify data accuracy and oversee entry by others.
- Assist in developing and enforcing document management policies.
- Resolve and resubmit rejected claims promptly.
- Perform other duties as assigned by the supervisor.
Knowledge, Experience, and Skills Required
- Bachelor’s degree or Advanced Diploma in Information Technology or Business Studies.
- At least eight (8) years of practical experience working with patient data in a healthcare setting.
- A working knowledge of Microsoft Excel, Word, and other hospital database systems.
- Strong customer service orientation and interpersonal skills.
- Self-motivated with the ability to work under pressure.
- Basic understanding of databases and data management.
- Time management and communication skills.
- High degree of confidentiality, clerical accuracy, and procedural compliance.
Core Competencies
- Confidential data handling
- Planning and organizational ability
- Analytical thinking and sound judgment
- Strong relationship management
- Effective problem-solving skills
- Agility and adaptability
- High-level customer service
- Excellent verbal and written communication
3. Medical Tourism Officer
Job Reference: TNH/HRD/MTO/05/2025
Job Purpose
The Medical Tourism Officer is tasked with developing and managing regional and international business opportunities through medical tourism. This includes attracting international patients, coordinating their healthcare journey, and maintaining high standards of service before, during, and after their treatment at The Nairobi Hospital.
Key Duties and Responsibilities
- Develop and execute marketing strategies to recruit international patients.
- Handle inquiries and coordinate pre-treatment consultations, travel, and assessments.
- Provide patient and family support during treatment including translation and cultural orientation.
- Facilitate post-treatment follow-up and support to ensure positive outcomes.
- Build and nurture strategic relationships with international referral partners, healthcare professionals, and travel agencies.
- Improve operational efficiency by streamlining medical tourism processes.
- Monitor KPIs and analyze data for continuous improvement in medical tourism.
- Identify and onboard corporate clients to generate new business and ensure sustainable growth.
- Introduce target markets to new and existing hospital services.
- Conduct hospital tours for new or potential clients.
- Manage relationships with admitting consultants and referring doctors.
- Organize meetings to discuss new business opportunities and maintain client relationships.
- Plan value-added services such as health talks and medical camps to boost retention.
- Draft and implement service agreements in consultation with relevant departments.
- Coordinate the renewal and termination of credit facilities and maintain an up-to-date database.
- Train hospital staff on client expectations and service standards.
- Perform any other tasks assigned by the supervisor.
Required Skills and Experience
- Bachelor’s Degree in Business Studies or related fields such as Healthcare Management, Hospitality, or International Relations.
- Minimum of six (6) years of experience in medical tourism, international marketing, or business development within a hospital setting.
- Proficiency in English; knowledge of additional languages is an advantage.
- Strong customer service, negotiation, and relationship management skills.
- Proven ability to analyze data, resolve problems, and implement improvements.
- Time management and organizational excellence.
- Deep understanding of the global medical tourism landscape.
Core Competencies
- Strategic business development
- Stakeholder engagement across different levels
- Business acumen and marketing proficiency
- High-level analytical and judgment skills
- Agility and quick decision-making
- Cultural sensitivity and adaptability
- Excellent communication, presentation, and team collaboration skills
- High level of integrity and accountability
How to Apply
If your background, experience, and competencies align with the requirements for either of the above positions, we invite you to apply by submitting your cover letter and detailed CV, quoting the job reference number, along with testimonials and contact details for three referees.
Please ensure your application reaches us no later than 16th May 2025.
Only shortlisted candidates will be contacted. If you do not hear from us within two weeks after the application deadline, consider your application unsuccessful.
Note: The Nairobi Hospital does not charge any fees at any stage of the recruitment process and has not engaged any third party to facilitate this recruitment.
