Join Our Talent Community at Safaricom
Safaricom PLC, Kenya’s leading integrated communications company, invites qualified and passionate individuals to apply for exciting opportunities within our Technology Division. We are currently hiring for critical roles that support our mission of transforming lives through innovation and technology. If you are a forward-thinking professional ready to make an impact, we welcome you to apply for one of the following positions.
1. SRE – Enterprise Integration Support
Location: Kenya
Posting Date: 13/05/2025
Job Description:
As an SRE – Enterprise Integration Support Engineer, you will be responsible for ensuring the availability, reliability, and performance of integration platforms and services. You will work with cross-functional teams to support enterprise systems integration, troubleshoot production issues, and implement proactive solutions.
Key Responsibilities:
- Maintain and enhance the performance and availability of integration services.
- Respond to and resolve incidents in a timely manner.
- Collaborate with developers and operations teams to automate and streamline processes.
- Monitor system metrics and manage capacity planning.
- Implement best practices for integration and data flow.
2. SRE CRM Support Engineer
Location: Kenya
Posting Date: 13/05/2025
Job Description:
This role supports the Customer Relationship Management (CRM) platforms by ensuring system reliability, operational efficiency, and ongoing enhancement. As an SRE CRM Support Engineer, you will play a vital role in improving platform stability, incident response, and customer experience.
Key Responsibilities:
- Provide technical support and incident management for CRM platforms.
- Monitor CRM systems for availability and performance.
- Collaborate with engineering teams to ensure best practices in software deployment and maintenance.
- Develop scripts and tools for automation and operational efficiency.
- Participate in on-call rotations and root cause analysis of system failures.
3. SRE CVM Support
Location: Kenya
Posting Date: 13/05/2025
Job Description:
As an SRE CVM Support Engineer, you will ensure the Continuous Value Management (CVM) systems are robust, scalable, and reliable. This includes responding to incidents, maintaining infrastructure, and collaborating with developers to build resilient services.
Key Responsibilities:
- Support and monitor CVM applications and infrastructure.
- Collaborate with developers and business analysts to implement improvements.
- Proactively detect system issues and manage incident response.
- Design and execute capacity and performance testing plans.
- Automate repeatable tasks to improve support efficiency.
4. Engineer – Fixed Capacity and Optimization
Location: Kenya
Posting Date: 12/05/2025
Job Description:
The Engineer – Fixed Capacity and Optimization is tasked with ensuring optimal performance and capacity management of Safaricom’s fixed network infrastructure. This role involves planning, monitoring, and optimizing fixed network resources to meet customer demand and service quality standards.
Key Responsibilities:
- Analyze and report on network capacity utilization.
- Plan and coordinate network expansions or reconfigurations.
- Optimize network parameters to improve performance and customer experience.
- Collaborate with cross-functional teams to address capacity constraints.
- Monitor KPIs and ensure alignment with service level targets.
