Are you passionate about technology and innovation? Do you want to be part of a company that is transforming lives across East Africa through connectivity, information access, and opportunity creation? Safaricom is inviting qualified professionals to join our dynamic team in several key technical roles that support our commitment to excellence, innovation, and service.
We are currently hiring for multiple positions across different technology domains. These roles are critical to the delivery and optimization of platforms and services that power our ecosystem, enhance customer experience, and ensure our infrastructure operates at the highest standards.
If you’re ready for the next big challenge in your career, read on to explore these exciting opportunities.
1. SRE – Enterprise Integration Support (Job ID: 717)
Location: Safaricom House, Waiyaki Way, Westlands, Nairobi, Kenya
Application Deadline: 20/05/2025, 18:48
Job Overview
Reporting to the Manager – Enterprise Integration and BPM, this role is focused on developing and integrating enterprise solutions for Safaricom customers. You will work with a wide range of integration services and platforms including USSD, SMS, Zuri, Safaricom App, Financial Services, BPM, and load balancing technologies such as F5, Radware, and NGINX.
Key Responsibilities
- Deploy, monitor, configure, and troubleshoot production services.
- Define strategies, roadmaps, and architecture for integration services.
- Embrace agile methodologies in project execution.
- Automate daily operations and optimize server performance.
- Oversee production deployments, ensuring adherence to quality benchmarks.
- Support DevSecOps by ensuring seamless handoff of products to operations.
- Load balance services to ensure high availability.
- Collaborate across teams for efficient deployment of services.
- Maintain a knowledge base of integration best practices.
Qualifications
- BSc in Telecommunications, Electrical & Electronics Engineering, Computer Science, or IT.
- Minimum 2 years’ experience in a busy IT or software engineering environment.
- Strong knowledge of Java, Python, Go, or similar backend languages and frameworks.
- Proficient in Unix systems, Kubernetes, and databases (Oracle, MySQL, PostgreSQL).
- Skilled in scripting (Python, Perl, Shell) and RESTful API integration.
2. SRE – CRM Support Engineer (Job ID: 718)
Location: Safaricom House, Waiyaki Way, Westlands, Nairobi, Kenya
Application Deadline: 20/05/2025, 18:47
Job Overview
This position reports to the CRM Operations & Order Management SRE Lead. It is centered on developing and maintaining CRM systems to improve customer interaction and business process efficiency.
Key Responsibilities
- Monitor and troubleshoot CRM platforms in production.
- Design architecture and roadmaps for CRM and order management.
- Automate processes and enhance server efficiency.
- Ensure high-quality production deployments.
- Maintain and share CRM knowledge base documentation.
- Work collaboratively with technical and business stakeholders.
- Integrate CRM systems with external platforms and services.
- Support high availability through traffic load balancing.
Qualifications
- BSc in Computer Science, IT, or Software Engineering.
- 3–5 years of hands-on experience in CRM development and integration.
- Proficient in Java, Python, Go, or similar backend technologies.
- Familiar with RESTful APIs, PHP, SQL Server, and Agile development.
- Skilled in Unix systems, Kubernetes, and database technologies.
- Knowledge of security protocols like SSL, VPN, and firewalls.
- Relevant CRM certifications are an added advantage.
3. SRE – CVM Support (Job ID: 719)
Location: Safaricom House, Waiyaki Way, Westlands, Nairobi, Kenya
Application Deadline: 20/05/2025, 18:46
Job Overview
Reporting to the CRM Operations & Order Management SRE Lead, this role is responsible for ensuring the availability and optimal performance of the CVM (Customer Value Management) platform. The job includes patching, bug fixing, change deployments, and system monitoring.
Key Responsibilities
- Monitor, configure, and troubleshoot CVM services in production.
- Contribute to architecture and strategic planning for CVM platforms.
- Streamline and automate operations and server performance.
- Act as gatekeeper for all production deployments.
- Implement DevOps practices for continuous improvement.
- Document and maintain a knowledge base for CVM systems.
- Collaborate with technical and business teams for successful service rollouts.
- Uphold compliance with company policies and safety guidelines.
Qualifications
- BSc in Telecommunications, Electrical & Electronics Engineering, Computer Science, or IT.
- Minimum 2 years’ experience in IT or software engineering.
- Proficient in Java, Python, Go, and other backend development tools.
- Experienced in Unix systems, Kubernetes, and relational databases.
- Skilled in scripting, API integration, and secure coding practices.
4. Engineer – Fixed Capacity and Optimization (Job ID: 708)
Location: Safaricom Care Centre, Waiyaki Way, Westlands, Nairobi, Kenya
Application Deadline: 16/05/2025, 10:00
Job Overview
This role is under the Fixed Capacity & Optimization team. It is focused on planning, designing, and optimizing fixed network infrastructure to ensure capacity, resilience, and cost-effective deployment aligned with customer demand and business objectives.
Key Responsibilities
- Engage stakeholders to capture fixed network and business needs.
- Deliver robust and resilient infrastructure to support demand.
- Monitor existing capacity and plan for future requirements.
- Drive infrastructure sharing opportunities.
- Collaborate with rollout teams to meet project targets.
- Lead fiber network design innovation using global best practices.
- Maintain an accurate GIS-based network database.
- Monitor inventory and ensure optimal material quality and quantity.
- Perform preventive maintenance and implement resiliency measures.
- Align all plans with CAPEX and OPEX efficiency strategies.
- Promote safety through adoption of EHS policies.
Qualifications
- Degree in Engineering or a related field.
- 3 years’ experience in GIS-based network planning, with at least 1 year in telecom.
- Deep knowledge of transmission and fixed infrastructure.
- Skilled in transport planning tools and optimization practices.
- Certifications in CFOD/S, ITIL, or project management are an asset.
- Strong negotiation, analytical, and communication skills.
- Experience in both hardware and software configurations.
Why Join Safaricom?
As the leading telecommunication provider in East Africa, Safaricom continues to set the pace in innovation and customer experience. With over 42 million customers, we power financial inclusion, digital transformation, and social impact. Our diverse and dynamic team is at the heart of this transformation—delivering world-class solutions and shaping the future of Africa’s digital economy.
At Safaricom, we are committed to creating a workplace that fosters personal growth, creativity, and excellence. We offer an inclusive, supportive environment where your ideas matter and your career can thrive.
How to Apply
If any of the above roles align with your experience and career ambitions, we encourage you to take the next step.
To apply:
- Update your candidate profile on the recruitment portal
- Click the “Apply Now” button associated with your desired role
- Upload your most recent resume/CV
Note: Ensure your application is submitted before the stated deadline for each position.
Safaricom is an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for all employees. If you believe you are the right fit, don’t miss this opportunity to be part of our journey. Apply Now.
