Regional Technical Associates Analyst

This role serves as a critical link between Technology and the Business, acting as the primary liaison with regional branches across Kenya. The successful candidate will be responsible for identifying and articulating technology-related needs from the business side, while ensuring these needs are aligned with what is technologically feasible, financially viable, and functionally practical.

Key Responsibilities:

• Create Awareness of IT offerings / policies / processes / procedures to business divisions across the group 
• Managing IT service surveys in assigned region & action points from Adopt a Branch Visits by assigned teams (Carry out and follow up for resolution using Feedback) 
• Visit Regional Branches Physically and assist resolve any Technology Related Issues at the Branch while on the ground with support of other Technology Resources at Group Head office.
• Carry out basic trainings on the use of the Technology Tools – such as SmartFix, emails and access of documents in the Intranet / Share point / website.
• Managing and preparing plans for visits to various branches within assigned regions.
• Share developments, key Initiatives, and Innovations that Technology is running with (Those already done and those in Progress) that have an impact to Regional Branches. 
• Management of Escalations and Technology Issues to the Technology Business Partner 
• Share Feedback on areas of improvement and enhancement areas for Regional Branches- with the larger KCB Group Technology Team.
• Evaluate branch technology tools at the branch i.e. PCs, Server, Printers, Counter notes, Network equipment and server rooms
• Managing escalations pending from SmartFix calls out of SLA from assigned region.
• Offering 1^stLine Technology Support  

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in computer science, Business Technology, or a related field.
• Minimum of 3 years’ experience in Information Technology.
• At least 3 years of hands-on experience in two or more IT disciplines, such as End User Support, Service Management, IT Governance, or IT Support within a multi-tier environment.
• Proven experience of at least 3 years in a technical support environment.
• A minimum of 2 years’ experience in data analysis and management reporting. 

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 23^rd May 2025.

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.

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