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Service Desk Analyst
Job Purpose Statement
We are seeking a highly skilled IT Specialist to join our team. The ideal candidate will have a strong educational background in Computer Science, Information Technology, or a related field, along with demonstrable experience in a professional IT environment. This role requires a deep understanding of various banking business systems and computer operations processes, as well as sound knowledge of information technology and related support architectures.
Key Accountabilities (Duties and Responsibilities)
- Develop, implement, and maintain IT systems and infrastructure to support the organization’s operations.
- Ensure the smooth operation of banking business systems and related computer processes.
- Provide technical support and troubleshooting for IT-related issues.
- Collaborate with other departments to understand their IT needs and provide appropriate solutions.
- Maintain up-to-date knowledge of IT trends and advancements to ensure the organization remains at the forefront of technology.
- Implement and manage IT security measures to protect the organization’s data and systems.
- Document IT processes and procedures to ensure consistency and efficiency.
Job Specifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification is an added advantage.
- Adequate understanding of various banking business systems and computer operations processes.
- Demonstrable experience working in a professional IT environment.
- Sound knowledge of information technology and related support architectures.
- Strong problem-solving skills and the ability to troubleshoot complex IT issues.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills:
- Experience with specific banking software and systems.
- Knowledge of network administration and security.
- Familiarity with cloud computing and virtualization technologies.
- Proficiency in programming languages and scripting.
Job Dimensions
None
NCBA Bank Core Value Behaviours
Technical Competencies
Behavioral Competenies
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Requisition ID: 2613
