The Kenya Institute of Management (KIM) is the premier hub of management and leadership excellence in Kenya. For decades, we have played a pivotal role in advancing professionalism by delivering top-tier professional and institutional development programs. Our mission is to steer and champion excellence, integrity, and competitiveness in individuals and organizations across sectors.
As part of our commitment to continuous improvement and enhanced service delivery, we are seeking to expand our dynamic team. We are looking for ambitious, results-oriented, and self-driven professionals to fill the following key position:
Branch Manager – Online Branch
Are you passionate about transforming education through digital platforms? Do you possess a strong background in people management, marketing, and strategic operations? If yes, then this opportunity is for you. We are looking for a visionary Branch Manager – Online Branch to lead our virtual learning center and ensure exceptional delivery of online educational services.
Job Purpose
The role holder will be responsible for the overall administration, operation, and performance of the Online Branch. This includes managing online learning infrastructure, ensuring quality customer service, supervising staff, promoting KIM’s programs, and contributing to revenue growth through innovative online strategies.
Key Responsibilities
- Oversee the delivery of quality services at the Online Branch in line with the Institute’s standards, policies, procedures, and processes.
- Supervise staff and online lecturers to ensure smooth operations and seamless service delivery.
- Drive the marketing and promotion of KIM’s online offerings—including courses, certifications, and membership services—through various digital channels.
- Serve as a liaison between online learners/customers and internal departments to communicate needs and feedback.
- Manage online learning platforms such as LMS, virtual classrooms, and student portals for maximum efficiency and usability.
- Generate and present periodic performance reports on the Online Branch, covering aspects such as revenue growth, student enrollment, marketing activities, and membership performance.
- Represent senior management at the branch level, communicating institutional policies and decisions.
- Approve operational imprests and ensure prudent financial management at the branch level.
- Promote student welfare and serve as Chair of the Student Welfare Committee.
- Oversee the integrity and timeliness of examination processes at the Online Branch.
- Take charge of student admission, academic progression, and retention efforts, focusing on expanding online education.
Key Performance Indicators
- Revenue generation and growth
- Student examination performance
- Staff retention rate
- Frequency and resolution of student complaints and compliments
- Service quality standards
- Compliance with regulatory requirements
- Inquiry-to-enrollment conversion rate
- Student retention and academic progression
- Operational cost efficiency
Core Competencies
Technical Skills
- Effective people management
- Proficiency in Enterprise Resource Planning (ERP)
- Knowledge of research methodologies and project management
- Accurate record keeping and report writing
- Strong marketing and public relations skills
- Basic accounting acumen
- Familiarity with human resource policies
- Advanced computer literacy
- Budget preparation and control
Knowledge and Experience Required
- Bachelor’s Degree in Business Administration or a related field.
- Membership with The Kenya Institute of Management (KIM).
- A minimum of six (6) years of cumulative experience, with at least five (5) years in a managerial position.
Why Join KIM?
- Work in a highly professional, reputable, and purpose-driven environment.
- Be at the forefront of delivering world-class online learning and development programs.
- Join a team that values integrity, excellence, innovation, and inclusivity.
- Play a pivotal role in shaping the future of professional development and institutional excellence in Kenya and beyond.
How to Apply
If you believe you meet the criteria and are enthusiastic about leading the Online Branch at The Kenya Institute of Management, we invite you to take the next step in your career journey.
Apply Now
Deadline for all applications: 23rd May, 2025
