Job Description
Brief Description
Reporting to the CRM Operations & Order Management SRE Lead, the position holder will be responsible for developing, implementing, and maintaining CRM (Customer Relationship Management) systems to enhance customer engagement and business processes. The role focuses on creating scalable, high-quality software solutions that support customer interactions across all touchpoints. This includes analyzing business needs, designing and developing CRM solutions, integrating with other platforms, and ensuring high availability and performance of the systems.
Responsibilities
Key Responsibilities
- Monitoring, troubleshooting, configuration and deployment of services in production.
- Actively participate in defining strategy, roadmaps and architecture design for the CRM and Order management Platforms.
- Optimize and streamline logging and alerting, automate daily operations and optimize server processing capabilities.
- Be a gatekeeper of all deployments made to production environment, ensuring minimum quality requirements are met before allowing the same to production.
- Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
- Embrace a DevSecOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
- Load-balance traffic across different available clusters during deployment for continuous service availability across the organization.
- Develop and continuously update a knowledge base of best practice for CRM products and Services.
- Collaborate with both Technical and Business teams to ensure seamless deployment of products.
Qualifications
Qualifications
- BSc. Degree in Computer Science, Information Technology, Software Engineering, or a related field
- Minimum of 3-5 years of experience in software engineering, with hands-on experience in CRM development, integration, and support with good knowledge backend programming languages such as Java, Python, Go and or their associated frameworks
- Relevant certifications in CRM platforms (e.g., Salesforce Certified Developer, Microsoft Dynamics Certification) are a plus.
- Software Engineering methodologies including Agile-oriented development. 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.
- Proficiency in networking protocols – TCP/IP, DNS and load balancing.
- Working knowledge in Unix systems, Kubernetes and Databases – Oracle, MySQL or POSTGRESS.
- Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
- Strong experience in programming/scripting language(s) – Python, Perl , Shell or equivalent.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profileon the recruitment portal and then Click on the apply button. Remember to attach your resume.
About Us
We are the leading telecommunication company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information.
We keep over 42 million customers connected and play a critical role in the society, supporting over one million jobs both directly and indirectly while our total economic value was estimated at KES 362 Billion ($ 3.2 billion) for the 12 months through March 2021.
We are listed on the Nairobi Securities Exchange (NSE) and with annual revenues of close to KES 298 Billion ($2.5 billion) as at March 2022. We were founded in 1997 as a fully owned subsidiary of Telkom Kenya before a 40 percent acquisition by Vodafone Group PLC in May 2000, and a public offering of 25 percent shares through the NSE in 2008.
Under the management of Vodafone Group PLC, we welcomed Michael Joseph, as our first CEO, a few months later in July of 2000. He led the company’s growth to accommodate 16.71 million subscribers from the previous 20,000, largely owing to innovative products like M-PESA in 2007.
