Digital Sales Strategist
We currently have an exciting career opportunity for a Digital Sales Strategist within Jubilee Life Insurance Limited. The position holder will report to the Senior Officer- Alternative Channels and will be based at our Head Office in Nairobi.
Main Responsibilities
- Operational
▪ Engage potential and existing clients through digital channels (email, social media, chats, virtual meetings, webinars, etc.) to promote life insurance and pension products.
▪ Guide customers through the entire digital sales journey — from lead generation to policy purchase.
▪ Tailor insurance solutions to client needs, explaining complex insurance concepts in a simple, relatable manner.
▪ Address inquiries promptly, offering detailed information on products, pricing, and policy benefits.
▪ Manage renewals and identify upselling opportunities among existing clients.
▪ Maintain accurate and up-to-date customer records and sales activities within the CRM system.
▪ Generate daily reports on lead conversion, client engagement, and digital sales performance.
▪ Leverage CRM tools to automate communications, schedule follow-ups, and enhance client retention.
▪ Collaborate with the marketing team to enhance digital campaigns based on customer feedback and sales insights.
▪ Participate in ongoing training to update product knowledge, refine digital selling skills, and comply with regulatory requirements.
Key Competencies
▪ Digital Savviness. Proficiency in using online marketing techniques and CRM platforms.
▪ Sales Expertise. Ability to close sales in a digital environment with minimal face-to-face interaction.
▪ Customer Centricity. Focus on understanding and meeting customer needs digitally.
▪ Communication. Clear, persuasive, and professional online and verbal communication skills.
▪ Resilience. Ability to work in a fast-paced, target-driven environment.
▪ Problem-Solving. Quickly address customer objections and concerns in the digital space.
▪ Continuous Learning. Commitment to staying updated on insurance products, digital trends, and market needs
