At Deloitte, we believe that exceptional careers are not just built—they are inspired. With over 450,000 professionals across more than 150 countries, we are a global network committed to making a meaningful impact for our clients, our people, and society at large. In East Africa, Deloitte continues to set the benchmark in Audit & Assurance, Tax & Legal, and Consulting services through Strategy, Risk & Transactions Advisory, and Technology & Transformation.
As part of our continued strategic expansion, we are thrilled to announce a rewarding opportunity for a seasoned professional to join our Growth Office as Senior Manager – Clients & Industries. This pivotal role is based in Nairobi, Kenya, and will support operations across the East African region.
If you are passionate about client excellence, driving growth strategies, and building impactful industry relationships, this could be your next big move.
About the Growth Office
The Growth Office is the engine behind Deloitte East Africa’s strategic ambitions. Its primary focus spans across three key pillars:
- Clients & Industries
- Executive Relationships
- Brand, Marketing and Communications
Through these pillars, the Growth Office ensures that Deloitte remains client-focused, market-relevant, and strategically aligned with both global and regional priorities.
Position Overview: Senior Manager – Clients & Industries
As a Senior Manager in the Growth Office, your role will center on client portfolio leadership and industry-focused marketing to propel Deloitte’s presence and profitability across East Africa.
This role is critical to advancing Deloitte’s client service model, optimizing key account strategies, and nurturing high-performing teams that are built to exceed expectations.
Job Description
Main Purpose of the Role:
You will be responsible for designing and executing business development strategies for key clients and industries, tracking market trends, and optimizing our firm’s market positioning. You’ll collaborate with client teams, leadership, and marketing functions to deliver a cohesive approach to growth.
Key Responsibilities
- Develop and implement strategic plans for growth across priority clients and industries.
- Lead the firm’s largest client relationships through strategic account planning and execution.
- Conduct extensive market research to identify emerging trends and new business opportunities.
- Drive ROI analysis and strategic prioritization in client and industry investment areas.
- Design and deliver persuasive business development presentations and marketing materials.
- Lead end-to-end proposal development, ensuring competitive and compelling responses.
- Align with Deloitte’s global client experience program to ensure consistent client satisfaction measurement and management.
- Monitor performance metrics (KPIs) to evaluate strategy effectiveness and adapt where necessary.
- Contribute to thought leadership initiatives and represent Deloitte at key industry forums.
- Provide strategic leadership to your team, fostering mentorship and ongoing professional development.
Required Experience and Competencies
- Demonstrated success in business development and client relationship management within a professional services setting.
- In-depth understanding of the East African economic and business landscape.
- Strong leadership abilities with experience managing cross-functional teams.
- Excellent financial acumen and the ability to manage budgets and ROI.
- Creative problem-solving skills and an innovation-driven mindset.
- High-level proficiency in proposal writing and stakeholder presentation.
- Strong coaching and mentorship capabilities.
Minimum Requirements
- A Bachelor’s degree from a recognized university.
- 6 years’ experience in the service industry, ideally within a professional services environment.
- Must be a Kenyan citizen or otherwise eligible to work in Kenya.
- A Master’s degree is considered an added advantage.
Key Performance Areas
- Strategic Impact: Shape and implement long-term growth strategies.
- Client Engagement: Deliver impactful service to both internal and external clients.
- Operational Effectiveness: Ensure efficient management of projects and growth initiatives.
- Team Development: Mentor and build a robust pipeline of future leaders.
- Budget and Profitability: Manage budgets while optimizing business returns.
Behavioural Competencies
- Clear and professional communication skills.
- Strong interpersonal and relationship management.
- Resilience and adaptability in a dynamic environment.
- High client service orientation and business awareness.
- Quality-focused with strong problem-solving capabilities.
Technical Competencies
- Industry and business knowledge specific to the East African market.
- Project management expertise and strategic execution.
- Effective report writing and presentation skills.
- Robust financial and commercial understanding.
- Strong grasp of strategy development and implementation.
Why Choose Deloitte?
At Deloitte, leadership is fostered at every level. We expect our people to not only deliver results but also challenge the status quo to create meaningful change. Your role here will be to:
- Inspire others by living our purpose.
- Build long-lasting relationships with clients and industry leaders.
- Drive high-performance teams across borders.
- Shape strategic direction and communicate with clarity.
- Nurture future leaders through mentorship and guidance.
- Stay ahead by anticipating market trends and creating innovative solutions.
Professional Development and Inclusivity
At Deloitte, your growth is our priority. Whether through cross-border collaboration or targeted professional development initiatives, we help you grow beyond boundaries. We also actively celebrate diversity and are committed to creating an inclusive workplace where everyone feels heard, valued, and empowered.
We particularly encourage women and persons with disabilities to apply, and we ensure reasonable accommodation for all individuals in our recruitment process.
Important Notices
Beware of Recruitment Scams: Deloitte does not request any fees at any stage of the recruitment process. We also never ask for sensitive personal data such as banking details or identification numbers via informal channels. Please exercise caution and report any suspicious activity.
Note: This job description is not exhaustive and may be adjusted according to operational needs. Any additional responsibilities will fall reasonably within the scope of the role.
How to Apply
If you are excited about this opportunity and meet the requirements outlined above, we invite you to submit your application through the official Deloitte East Africa Careers Portal.
Closing Date: Friday, 30 May 2025
Your application will be treated with the utmost confidentiality.
