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Purpose:
As a key member of the Parts Sales & Operations Team, the job holder’s purpose is to drive business growth through aggressive customer acquisition & customer retention. Additionally, he /she is expected to achieve sales targets, grow market share and grow both new and existing business contacts.
Key Responsibilities
- Calls, visits, make presentations to existing and prospective customers.
- Maintain existing accounts, obtain orders, and establish new dealerships.
- Prepare work schedules to visit existing or potential sales outlets daily/weekly/monthly.
- Exhibit products and services to existing/potential customers and provide best solutions vs needs.
- Coordinates sales effort with marketing, finance, technical and logistics teams.
- Plan and implement sales strategies with the help of supervisor.
- Responsible for achieving overall (individual and branch) sales targets (monthly/annual).
- Regular communication with customers to increase customer satisfaction.
- Resolve customer complaints through root cause analysis and giving suitable solutions.
- Preparing reports on customer feedback and market intelligence with recommendations.
- Carry out customer education on the importance of using genuine spares.
- Manage dealer visibility through execution of their marketing calendar within company policies.
- Debt and account management.
- Credit management is maintained within company policies.
- Prepare and submit sales activity reports: daily call reports, weekly/monthly work plans and annual territory analysis updates.
- Undertake market analysis through competitor analysis (pricing, products, delivery schedules and merchandising techniques), customer need analysis, opportunity analysis, customer feedback and trends and recommend sales strategies/winning formulas.
- Continuous appraisal and development of the dealer network in the region to increase and sustain sales and profits.
Professional Qualifications
- Degree/Diploma in Business Management/Mechanical or related.
Experience
- 5 years of experience in Auto Parts Sales with 2 years in a similar capacity.
- In-depth knowledge of Auto Parts.
- Excellent customer service skills.
- Good communication skills.
- Computer literate.
- Holder of a valid drivers’ license.
Applicants should forward their applications to [email protected] on or before COB 23/05/2025. Applicants should indicate the job title in the subject line of their email.
