At [Company Name], we believe in the power of people to drive innovation, transformation, and exceptional service. As a leader in the telecommunications and digital transformation sectors, our mission is to create meaningful impact through technology that connects communities and powers economies.
We are excited to announce new opportunities across several departments and are inviting passionate, talented professionals to join our team. Whether you are a seasoned engineer, an experienced team lead, or a dynamic branding expert, your next career move starts here.
Please refer to the attached PDF titled “Join our Talent Community” for additional insights into our workplace culture, values, and what makes [Company Name] a great place to work.
1. Engineer – Data Center Mechanical
Department: Technology Division – Data Center Department
Posting Date: 21/05/2025
Location: Kenya
As an Engineer – Data Center Mechanical, you will play a key role in ensuring the optimal performance, sustainability, and reliability of mechanical systems in our data centers. This role is critical to maintaining infrastructure availability and supporting our growing digital operations.
Key Responsibilities:
- Monitor, operate, and maintain all mechanical infrastructure including HVAC, plumbing, and fire suppression systems.
- Participate in the planning, installation, and commissioning of mechanical systems in new and existing data centers.
- Conduct regular inspections and preventive maintenance to ensure compliance with safety and operational standards.
- Collaborate with cross-functional teams to support deployment of new technologies or enhancements.
- Respond promptly to mechanical failures, troubleshoot issues, and implement corrective measures.
Desired Candidate Profile:
- Strong knowledge of mechanical systems relevant to data centers.
- Experience in facility management or related engineering roles in technical environments.
- Ability to work independently and in high-pressure environments with minimal supervision.
- Excellent communication, documentation, and organizational skills.
2. Customer Support Team Lead
Department: Public Sector Digital Transformation
Posting Date: 20/05/2025
Location: Kenya
Are you passionate about customer service and digital transformation? We are looking for a Customer Support Team Lead who will oversee our public sector customer service operations, ensuring exceptional service delivery and team performance.
Key Responsibilities:
- Lead and manage the customer support team to achieve service excellence and satisfaction targets.
- Monitor team performance and provide coaching, training, and development to staff.
- Develop and implement customer support strategies aligned with departmental goals.
- Handle escalated customer issues, ensuring prompt and satisfactory resolution.
- Generate and analyze reports to track service metrics and identify areas for improvement.
- Collaborate with internal departments to ensure alignment in service delivery across public sector projects.
Desired Candidate Profile:
- Proven experience in customer service leadership or supervisory roles.
- Exceptional interpersonal skills with the ability to motivate and manage teams effectively.
- Demonstrated ability to analyze performance metrics and translate them into actionable insights.
- A commitment to continuous improvement and customer satisfaction.
3. Brand Specialist
Department: Safaricom | M-PESA Brand Chapters – Brand & Marketing Communications
Posting Date: 20/05/2025
Location: Kenya
We’re looking for an energetic and innovative Brand Specialist to join our Brand & Marketing Communications team. This role will focus on driving the positioning and promotion of Safaricom and M-PESA brands, aligning with broader marketing and business strategies.
Key Responsibilities:
- Develop, execute, and evaluate brand campaigns across multiple platforms.
- Support brand identity development, ensuring consistency across all communications.
- Collaborate with creative and media agencies to develop engaging content and strategies.
- Conduct market research to understand consumer behavior, trends, and competitive landscape.
- Measure brand campaign performance and report on ROI, using insights to optimize future initiatives.
- Liaise with internal stakeholders to integrate branding into cross-functional projects.
Desired Candidate Profile:
- Experience in brand marketing, communications, or advertising.
- Strong understanding of consumer behavior, branding principles, and media planning.
- Creative thinker with excellent storytelling and content development skills.
- Ability to work collaboratively across departments and with external partners.
4. Engineer – Regional Support Core Network
Department: Technology Converged Service Operations – Technology Division
Posting Date: 19/05/2025
Location: Nakuru, Kenya
We are seeking a technically proficient and results-oriented Engineer – Regional Support Core Network to join our regional support team. The successful candidate will provide expert-level support for our core network infrastructure in Nakuru and surrounding regions.
Key Responsibilities:
- Perform day-to-day operations and maintenance of the core network infrastructure to ensure optimal performance and availability.
- Monitor and analyze network KPIs to identify issues and improve service reliability.
- Respond to network incidents and faults, providing second-line support and root cause analysis.
- Coordinate with central engineering and planning teams to implement upgrades, configurations, and network expansions.
- Ensure that all operational activities comply with internal SLAs, safety, and regulatory standards.
Desired Candidate Profile:
- Hands-on experience with mobile core network technologies and systems.
- Ability to work independently in regional field locations and handle on-site escalations.
- Familiarity with troubleshooting methodologies and network monitoring tools.
- Excellent analytical skills and a proactive approach to problem-solving.
How to Apply
We are committed to attracting and retaining top talent in the industry. If you are interested in any of the positions listed above, we encourage you to submit your application through our official careers portal.
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