We are seeking a strategic, innovative, and customer-centric professional to join our team as the Digital, Brand& Customer Experience Manager. This pivotal role is responsible for driving digital transformation, enhancing brand presence, and delivering exceptional customer experiences across all channels. You will lead integrated marketing strategies, manage brand identity and communications, and oversee customer caeoperations to support the company’s long-term vision and growth
The ideal candidate is passionate about building strong customer relationships, leveraging technology to improve touchpoints, and aligning brand values with customer expectations in a dynamic insurance marketplace.
Key Responsibilities:
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- Lead Digital Strategy: Drive the company’s digital transformation through strategic initiatives, platform management, and campaign optimization to enhance customer engagement and acquisition.
- Manage Brand Identity: Oversee brand positioning, messaging, and visual identity across all channels, ensuring consistency and strengthening market presence.
- Enhance Customer Experience: Design and improve end-to-end customer journeys across digital and traditional touchpoints, aligning with customer expectations and business goals.
- Oversee Customer Care Operations: Manage customer service teams and processes to deliver exceptional, responsive, and empathetic support that boosts satisfaction and loyalty.
- Analyze Performance & Insights: Monitor digital, brand, and CX performance metrics; derive insights from customer data and market trends to drive continuous improvement.
How to Apply:
Interested candidates are invited to Apply Here
Closing Date
May 28, 2025, 5 p.m.
