CIC Group Hiring Client Retention Assistant – Nairobi

PURPOSE:

To assess and prudently underwrite Non-medical general business in commercially sound terms and to ensure that all underwriting and documentation duties in the section operate effectively and efficiently

PRIMARY RESPONSIBILITIES:

1. SERVICE DELIVERY MANAGEMENT

• Assess business risk proposal and Accept/Reject Risk, on the basis of existing underwriting guidelines).
• Ensure policy documents and endorsements are dispatched.
• Work with the assistant underwriter and underwriter in reconciliation of underwriting issues.
• Process renewal notices under the guidance of the underwriter
• Any other duty as may be given by the Underwriting manager.

2. CLIENT RETENTION 

• Conduct intermediary (independent agents and brokers) and direct business performance and account servicing to identify and address service gaps;
• Provide continuous training and sensitization on our various existing and emerging products, to enable our intermediaries(clients) identify additional risks management solutions for our customers.
• Enhance customer service experience through planned intermediary / client’s engagement activities to discuss upcoming renewals, reconciliations and debt collections, claims review and update and report on areas of improvement.
• Ensure timely payment of commissions, monthly incentives, premium refund cheques and delivery thereof including recognizing good performance from our intermediaries.
• Coordinate timely dispatch of renewal pre-lists, renewal quotations, new business policy documents and actively follow up on premium payment receipts with emphasis on Mpesa payments.
• Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy including review of loss ratio status to enhance prudent premium rating.
• Manage debt status against the set policy and ensure interdepartmental functions are coordinated well.
• Ensure high retention of renewal business for account allocated.
• Address complex customer complaints and recommend appropriate solution.

Key Skills, Knowledge, Experience and Behavioural Competencies

Academic and Professional Requirements

• Bachelor’s degree in a related field
• Diploma in Insurance is added advantage

Experience Required: 

• 2 years relevant experience required

Special Position Requirements (Optional section: any travel, security, hazard or related special conditions which apply to the position)

•  The role holder may be required to travel to distant branches or wherever the Company has any interest.
• Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.

If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.

The application should reach us by close of business on 28^th May, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 31^st July, 2025 consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.

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