HEAD OF RESEARCH
PURPOSE:
Reporting to the Group Director, Business Excellence, we are seeking an experienced professional to lead our research efforts for the organization. As the Head of Research at CIC Group, you will create and lead a team of skilled researchers and analysts to generate valuable insights into customer behavior, market trends, distribution and access as well and product performance. You will play a critical role in shaping our product strategy, driving operational decision-making processes, and fostering a data-driven culture within the organization. You will collaborate closely with cross-functional teams, including Product Management, operational teams, customer facing teams, technology and innovation teams, and shared services teams.
The successful candidate will ensure our research outputs align with our broader investment goals, contributing to the growth and competitive advantage of our business within the industry. This leadership position requires a strategic mindset, a commitment to research excellence, and a collaborative approach to shaping our team-based investment decisions.
PRIMARY RESPONSIBILITIES:
- Develop and execute a comprehensive research and analytics strategy aligned with the company’s product goals and objectives.
- Create, lead and manage a team of researchers and analysts, providing mentorship, guidance, and support to enhance their capabilities and ensure successful project execution.
- Drive customer-centric research initiatives, including user interviews, surveys, usability testing, and market analysis, to gain deep insights into customer needs, preferences, and behaviors.
- Conduct competitive analysis and market research to identify emerging trends, opportunities, and potential risks, enabling the development of innovative and differentiated product offerings, processes and channels
- Collaborate with Product Management teams and project delivery teams in various business units to define measurement frameworks to track and evaluate product performance, user engagement, and customer satisfaction.
- Utilize advanced analytical techniques and tools to analyze complex data sets, extract actionable insights, and present findings to stakeholders in a clear and concise manner.
- Work closely with Product teams to ensure proper implementation of data collection, instrumentation, and tracking mechanisms, ensuring data integrity and reliability.
- Collaborate with various teams including Marketing and Sales teams, distribution, customer experience product and channel development to leverage research insights and analytics to develop targeted and customer centric strategies.
- Stay abreast of industry trends, best practices, and advancements in research methodologies and analytics techniques, proactively recommending and implementing improvements to enhance the effectiveness of the Research & Analytics function.
- Champion a data-driven culture within the organization by fostering collaboration, promoting data literacy, and advocating for evidence-based decision making.
- Monitor and evaluate the performance of the research team and its impact on the organization.
- Implement a continuous improvement process to refine research methodologies and tools.
- Stay updated with industry trends and best practices in market research and analysis.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 26th May, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 30th June, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.
