Jubilee Insurance Hiring Manager-Retail Retention

We currently have an exciting career opportunity for a Manager-Retail Retention at Jubilee Health Insurance Limited. The position holder will report to the General Manager-Business Retention and will be based at our Head Office in Nairobi.

Key Skills and Competencies

1. Skilled in building and sustaining long-term client relationships to boost loyalty and renewals.
2. Experienced in developing and implementing retention strategies aligned with business goals.
3. Proficient in using analytics to inform customer retention efforts and optimize performance.
4. Strong communicator with proven ability to resolve issues and negotiate favorable outcomes.
5. Effective at diagnosing issues and delivering practical, data-informed solutions.
6. Capable of leading high-performing teams and driving a customer-focused culture.
7. Committed to delivering personalized, value-driven customer experiences.
8. Skilled in aligning cross-functional teams and stakeholders toward shared goals.
9. Focused on achieving measurable outcomes and driving continuous improvement.
10. Agile and composed in dynamic, high-pressure environments.

Academic Qualifications

1. Bachelor’s degree in business administration, Marketing, or related field.
2. Master’s is an added advantage
3. Professional insurance certification (ACII, AIIK) is highly desirable

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