In just over six years, Pedros Flame Grilled Chicken has become a force to reckon with in the quick-service restaurant industry. With over 180 stores established and thriving, Pedros has cemented its reputation as one of the fastest-growing, most innovative, and customer-focused brands in South Africa—and now, we’re spreading our wings to Kenya.
Pedros isn’t just a restaurant; it’s a culture, a movement, and a community of passionate individuals brought together by a shared love for delicious, flame-grilled chicken and a deep commitment to creating memorable customer experiences. From our humble beginnings to where we are today, our journey has been powered by the people who prepare, serve, and enjoy our food. And as we expand into Nairobi, we are inviting enthusiastic individuals to join us in making this next chapter even more extraordinary.
Our Kenya team will be the pioneers of Pedros’ international growth in East Africa. This is more than a job opportunity—it is a chance to be a part of a legacy in the making, where your contributions will shape the experiences of thousands of new customers and define the success of our brand in a new market.
We’re now hiring for the following positions in Nairobi, Kenya:
- Grillers
- Waitrons
- Cashiers
- Junior Managers
- Assistant Managers
We pride ourselves on maintaining a vibrant, growth-oriented culture that fosters teamwork, learning, and genuine passion for what we do. At Pedros, we don’t just offer jobs—we build careers, nurture leaders, and reward excellence. Read on for an in-depth look at each role and discover how you can become part of our journey to transform the fast-food experience in Kenya.
Our Culture and Mission
Pedros is on a mission to disrupt the fast-food industry by offering high-quality, flame-grilled chicken at accessible prices. But beyond our food, what truly sets us apart is our people. We are driven by the energy, creativity, and commitment of our team—whom we affectionately call “Don Pedros.”
We place immense value on creating a supportive, inclusive, and exciting workplace. Whether it’s your first job or your next big career move, Pedros offers you the platform to grow, the tools to succeed, and a community that recognizes and celebrates your efforts.
We are all about:
- Enjoying the journey: Work should be fulfilling and fun. We make sure our teams enjoy every step.
- Teamwork: We believe in growing together, supporting each other, and achieving collective success.
- Excellence: From the food we serve to the way we operate, excellence is non-negotiable.
- Learning and growth: Every member of our team is encouraged to develop new skills and take on new challenges.
Detailed Job Descriptions
Position 1: Grillers
Role Overview:
As a Griller, you are the heartbeat of our kitchen. Your responsibility is to bring out the bold, smoky flavors that define our flame-grilled chicken. This position is hands-on, fast-paced, and ideal for individuals with a passion for cooking and a strong attention to detail.
Key Responsibilities:
- Execute precise grilling techniques for chicken and other items on the menu, ensuring uniform taste and quality.
- Marinate and prepare chicken portions ahead of peak demand periods, following Pedros’ proprietary recipes.
- Monitor and maintain correct grill temperatures to achieve consistent cooking outcomes.
- Maintain cleanliness and sanitation of the grill area and all associated utensils.
- Ensure all food safety standards are strictly adhered to throughout the cooking process.
- Collaborate with kitchen staff to coordinate order timing and kitchen flow during busy hours.
- Follow portion control procedures and minimize food waste.
- Conduct end-of-day grill cleaning and maintenance routines.
Attributes of a Successful Griller:
- Passion for cooking and delivering consistently excellent food.
- Stamina and ability to handle hot working conditions.
- Strong understanding of food hygiene standards.
- Ability to multitask and stay calm under pressure.
- Punctuality and reliability.
Position 2: Waitrons
Role Overview:
As a Waitron at Pedros, you are a customer service ambassador. You are responsible for creating positive customer interactions, taking accurate orders, and ensuring a seamless dining experience for every guest. You will be the bridge between our kitchen and our customers, and your energy and attitude will shape their entire dining journey.
Key Responsibilities:
- Greet guests in a friendly and professional manner upon arrival.
- Present the menu and assist customers in selecting meals, offering suggestions when appropriate.
- Accurately take orders and communicate them clearly to kitchen staff.
- Serve food and beverages efficiently, ensuring proper presentation.
- Attend to guest inquiries, concerns, or special requests courteously.
- Clear and reset tables promptly after customers leave.
- Maintain a clean and organized front-of-house environment.
- Monitor tables for cleanliness, beverage refills, or additional service needs.
- Assist with cashiering duties during peak times, if required.
- Promote daily specials and upsell additional items to increase sales.
Attributes of a Successful Waitron:
- Excellent interpersonal and communication skills.
- Positive attitude and friendly demeanor.
- Attention to detail and active listening.
- Ability to stand for extended periods and move quickly between tasks.
- Customer-first mindset and genuine enthusiasm for service.
Position 3: Cashiers
Role Overview:
Cashiers are the operational glue that keeps the front end of the restaurant running smoothly. As the first point of financial interaction, you are responsible for ensuring that transactions are completed accurately and efficiently while also making the customer feel welcomed and valued.
Key Responsibilities:
- Operate the point-of-sale (POS) system with accuracy and efficiency.
- Accept payments via cash, card, and digital platforms.
- Issue receipts and manage returns or exchanges per store policies.
- Assist customers in navigating the menu and answer product-related questions.
- Balance the cash register at the beginning and end of each shift.
- Handle refunds, discounts, and loyalty program applications correctly.
- Provide excellent customer service at every stage of the interaction.
- Maintain the cleanliness and organization of the cashier counter.
- Report discrepancies, unusual transactions, or equipment malfunctions to the manager.
- Support the front-of-house team during rush periods.
Attributes of a Successful Cashier:
- Quick math skills and attention to accuracy.
- Calm under pressure and able to handle queues efficiently.
- Polite, respectful, and professional demeanor.
- Strong integrity and accountability.
- Basic computer and technology proficiency.
Position 4: Junior Managers
Role Overview:
Junior Managers act as supervisors and team motivators. This is a leadership development position that provides the experience and mentorship needed to grow into a senior managerial role. Junior Managers support the daily operations and ensure team members are aligned with Pedros standards.
Key Responsibilities:
- Support the Assistant Manager and Store Manager in all operational functions.
- Supervise staff and maintain store discipline during shifts.
- Monitor team performance and provide feedback.
- Ensure hygiene, health, and safety standards are followed across the store.
- Handle customer escalations and resolve complaints proactively.
- Train and onboard new team members.
- Oversee shift rosters and ensure proper staffing levels during peak hours.
- Help manage inventory and place orders for supplies.
- Monitor food preparation quality and speed to maintain customer satisfaction.
- Collaborate with kitchen and service teams to ensure seamless operations.
Attributes of a Successful Junior Manager:
- Natural leadership qualities and a passion for mentorship.
- Organizational and time-management skills.
- Strong communication and people management.
- Ability to make decisions and solve problems quickly.
- Reliability and readiness to take on new responsibilities.
Position 5: Assistant Managers
Role Overview:
Assistant Managers are key members of the store’s leadership team. You’ll be expected to think strategically, execute operational plans, lead teams, and ensure that the store runs efficiently on all fronts. Your role is to deliver business results while maintaining a culture of excellence.
Key Responsibilities:
- Oversee daily operations and ensure every department functions effectively.
- Manage performance, motivate staff, and enforce discipline when necessary.
- Monitor food quality, customer service, and store hygiene regularly.
- Handle financial reporting, cash-ups, and reconciliation of sales.
- Maintain optimal inventory levels and liaise with suppliers.
- Coordinate employee shifts, leaves, and duty coverage.
- Support the recruitment and development of team members.
- Analyze store performance metrics and implement improvement strategies.
- Manage customer relationships and implement loyalty initiatives.
- Report directly to the Store Manager and serve as acting manager in their absence.
Attributes of a Successful Assistant Manager:
- Experience in quick-service or hospitality management.
- High-level problem-solving and decision-making ability.
- Business acumen and understanding of restaurant KPIs.
- Exceptional people management skills.
- Commitment to delivering results through teamwork.
How to Apply
Are you ready to join the Pedros movement and be part of a brand that’s redefining the fast-food experience?
Click here to Apply
We are excited to meet candidates who are energetic, dedicated, and excited to help shape Pedros’ future in Kenya.
