At Strathmore University, we are driven by excellence, innovation, and a commitment to creating outstanding learning and working environments. The School of Tourism and Hospitality (STH) upholds these values through practical training, top-tier service, and experiential learning, creating opportunities not only for students but also for the professionals who guide them.
We are currently seeking an experienced and motivated Restaurant Supervisor to join our dynamic team within STH. If you are passionate about the hospitality industry, excel in operations and people management, and want to contribute to an institution that values professional development, this is your opportunity to thrive.
Read on to explore the details of this exciting position, what it entails, and how you can become a part of one of Kenya’s most respected educational institutions.
Position: Restaurant Supervisor
Department: School of Tourism and Hospitality (STH)
Reporting to: Operations Manager
Location: Ole Sangale Rd, Madaraka Estate, Nairobi
Application Deadline: 4th June 2025
Reference: “Restaurant Supervisor”
Overview of the Role
As the Restaurant Supervisor, you will be instrumental in supporting the Operations Manager with the seamless delivery of food and beverage services during special functions and in the university’s training restaurants. Your role is multifaceted, encompassing team leadership, customer service excellence, operational efficiency, and financial oversight.
This is a hands-on supervisory position, ideal for someone who thrives in a busy, structured environment and is passionate about training the next generation of hospitality professionals while maintaining high service standards.
Key Duties & Responsibilities
1. Staff Management
- Supervision and Coordination: Oversee daily operations by managing restaurant staff including servers and stewards.
- Scheduling and Task Allocation: Create and manage shift rosters, ensuring adequate coverage during peak and off-peak hours.
- Training and Onboarding: Train new staff on restaurant policies, procedures, and service expectations.
- Performance Monitoring: Evaluate staff performance regularly, provide constructive feedback, and assist with performance reviews.
2. Customer Service
- Service Oversight: Ensure all guests receive prompt and high-quality service.
- Customer Engagement: Personally greet and interact with customers to enhance the overall dining experience.
- Handling Complaints: Address complaints professionally and promptly, ensuring customer satisfaction.
- Special Requests: Accommodate customer needs, including dietary restrictions and allergy considerations.
3. Operations Management
- Daily Oversight: Ensure smooth daily operations related to food and beverage service.
- Inventory Control: Monitor inventory levels and coordinate timely ordering of food, beverages, and supplies.
- Health & Safety Compliance: Enforce hygiene, health, and safety standards.
- Restaurant Inspections: Conduct regular checks to ensure cleanliness and operational organization.
4. Financial Management
- Budget Support: Assist in maintaining the restaurant’s budget and work to control costs.
- Revenue Monitoring: Track sales and prepare financial reports for management review.
5. Quality Control
- Standard Compliance: Guarantee that all food and beverages meet the university’s quality standards.
- Consistency Assurance: Oversee portion sizes and food presentation to maintain brand consistency.
- Issue Resolution: Act swiftly to resolve issues relating to food quality or preparation.
6. Event Coordination
- Event Planning: Organize and manage special functions, private events, and catering services.
- Event Documentation: Record event details in the university system to aid in financial reconciliation.
- Menu Customization: Collaborate with clients to tailor event menus and ensure smooth execution.
7. Marketing and Promotion
- Customer Retention: Assist in developing strategies to attract and retain customers.
- Promotional Campaigns: Support the promotion of special offers, menus, and events to boost engagement.
8. Record Keeping
- Operational Documentation: Maintain accurate records of daily sales, inventory movement, employee assessments, and customer feedback.
- Management Reporting: Compile reports to highlight performance trends and areas needing improvement.
Minimum Academic Qualifications
- Diploma in Food Production, Food and Beverage, or related discipline from a recognized institution.
- A professional leadership certification is an added advantage.
Experience Requirements
- Minimum of 2 years’ experience in a busy hospitality environment.
- At least 2 years in a supervisory role, managing food and beverage service operations.
Key Competencies and Attributes
- Strong analytical and problem-solving skills.
- Exceptional attention to detail.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and general digital literacy.
Why Join Strathmore University?
At Strathmore University, we believe that our people are our greatest asset. As a Restaurant Supervisor, you will not only work in a vibrant and supportive environment, but you will also play a central role in shaping the next generation of hospitality professionals. You’ll have access to resources and training opportunities that encourage personal and professional growth while contributing to a nationally recognized institution.
Our team thrives on collaboration, innovation, and a deep commitment to service excellence. We value integrity, inclusiveness, and initiative — and we’re looking for someone who shares those values.
Equal Opportunity Employer
Strathmore University is an equal opportunity employer. We do not solicit payments or any form of monetary contribution from applicants at any stage of our recruitment process. Please be cautious of fraudulent job offers and recruitment scams.
How to Apply
Are you ready to take the next step in your career and become a key player in our School of Tourism and Hospitality? We’d love to hear from you.
Application Instructions:
Kindly send us a copy of your updated resume and a letter of application (ONLY) quoting “Restaurant Supervisor” on the subject line.
Send your application to:
[email protected]
Deadline for applications: 4th June 2025
Please note that only shortlisted candidates will be contacted.
