Realize Your Potential with CIC Insurance Group Plc
Nairobi, Kenya
Are you ready to take your career to the next level? Whether you’re a recent graduate or an experienced professional, CIC Insurance Group Plc invites you to be part of our dynamic and forward-thinking team. As a leading provider of insurance and financial services in the region, we offer a supportive and empowering workplace culture that encourages personal and professional growth. With diverse roles across various departments, we provide a platform for you to thrive, innovate, and contribute to impactful change.
We are currently hiring for the following full-time positions in Nairobi. Explore the opportunities below and discover how you can build your future with CIC Group.
1. ICT Infrastructure Administrator
Location: Nairobi
Job Type: Full Time
Closing Date: May 30, 2025
Job Description:
The ICT Infrastructure Administrator will be responsible for ensuring the availability, performance, and security of the company’s ICT infrastructure. The role involves managing network systems, servers, and cloud-based services to provide efficient and uninterrupted support to internal and external stakeholders.
Key Responsibilities:
- Maintain and monitor all network, security, and computer systems to meet the organization’s current and future requirements.
- Provide on-site and remote support to resolve infrastructure-related issues.
- Configure and install network devices and services, including routers, switches, firewalls, and VPNs.
- Perform system upgrades and patch management.
- Collaborate with vendors and service providers for infrastructure development and issue resolution.
- Ensure compliance with ICT policies and data protection standards.
- Maintain comprehensive documentation for all implemented networks and systems.
2. Assistant Underwriting Manager – Group Life
Location: Nairobi
Job Type: Full Time
Closing Date: May 30, 2025
Job Description:
The Assistant Underwriting Manager – Group Life will assist in managing the Group Life underwriting function to ensure sustainable growth, profitability, and customer satisfaction through sound underwriting practices.
Key Responsibilities:
- Underwrite group life policies in line with the company’s guidelines and risk appetite.
- Assist in developing and reviewing underwriting policies and processes.
- Evaluate and analyze client data and actuarial reports for risk assessment.
- Support sales teams with technical guidance and product knowledge.
- Monitor claims trends and recommend risk mitigation strategies.
- Maintain accurate underwriting records and ensure timely policy documentation.
- Foster strong relationships with brokers, agents, and corporate clients.
3. Resourcing Specialist
Location: Nairobi
Job Type: Full Time
Closing Date: May 27, 2025
Job Description:
The Resourcing Specialist will manage end-to-end talent acquisition processes, ensuring the organization attracts and retains top-tier talent across departments.
Key Responsibilities:
- Coordinate full-cycle recruitment activities including job posting, sourcing, interviewing, and onboarding.
- Partner with hiring managers to understand resourcing needs and build candidate pipelines.
- Manage recruitment tools and applicant tracking systems effectively.
- Develop and implement employer branding initiatives to attract top candidates.
- Analyze recruitment metrics and provide regular reports to HR leadership.
- Ensure compliance with recruitment policies, legal regulations, and diversity objectives.
- Build strong relationships with recruitment agencies, universities, and professional networks.
4. Head of Research
Location: Nairobi
Job Type: Full Time
Closing Date: May 26, 2025
Job Description:
The Head of Research will lead the research department, providing strategic direction for evidence-based decision-making across CIC Group. The role entails overseeing the design, implementation, and communication of research projects aligned with organizational goals.
Key Responsibilities:
- Lead the formulation and execution of the research agenda.
- Supervise data collection, analysis, and interpretation across multiple departments.
- Translate research findings into actionable business insights.
- Collaborate with internal teams to evaluate the effectiveness of products and services.
- Present findings to senior management, regulatory bodies, and stakeholders.
- Stay up to date with industry trends and recommend innovations based on data.
- Guide junior researchers and promote a culture of analytical thinking and innovation.
5. Client Retention Assistant
Location: Nairobi
Job Type: Full Time
Closing Date: May 28, 2025
Job Description:
The Client Retention Assistant will support efforts to enhance customer satisfaction and ensure policyholder loyalty by providing timely and effective support to clients and internal teams.
Key Responsibilities:
- Assist in executing client retention strategies.
- Engage with clients to address queries, concerns, and feedback promptly.
- Monitor renewal cycles and coordinate with underwriting and sales teams to ensure timely policy renewals.
- Maintain accurate and up-to-date client records.
- Provide administrative support for retention campaigns and communication efforts.
- Prepare periodic reports on client satisfaction and retention metrics.
- Support service recovery processes by identifying and resolving complaints efficiently.
Why Join CIC Group?
At CIC, we believe that our people are our greatest asset. We offer a supportive environment where ideas are valued, innovation is encouraged, and employees are empowered to grow. Our team is passionate about service excellence, integrity, and driving positive change. As a CIC employee, you’ll gain access to meaningful work, personal development opportunities, and a culture that rewards excellence.
