ASSISTANT UNDERWRITER – HEALTHCARE
Madison General Insurance Kenya Limited, a subsidiary of Madison Group and a leading provider of general insurance products throughout Kenya, is recruiting for the above position.
Overall Responsibility:
Underwriting, vetting, pricing, set-up, renewal, servicing and support, reporting, documentation and management of schemes, and handling of related queries from clients and intermediaries on existing schemes
Key Responsibilities:
- Maintain detailed and accurate records of health business policies underwritten and decisions made.
- Assist in preparation of retail quotations within set standards.
- Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
- Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
- Co-ordinate with the outsourced card production team on preparation of medical cards
- Handling queries from walk in clients, brokers, agents.
- Follow through the reports required by client/intermediary within the expected TATs and SLAs
- Preparing policy documents and endorsements and dispatch of the same to the relevant client
- Support duties for fellow underwriters as directed by the Supervisor
- Familiarize with system to note it’s extremes and what needs to be adjusted
- Handle reconciliation of premiums where disputes arise.
- Handle reconciliation of membership data to ensure accuracy.
- Liaise with the product and business development teams to evaluate the products
- Investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
- The team member will be expected to take ownership and seek to resolve queries.
- Liaising with the other departmental and company functions to ensure smooth delivery of services to insured clients.
Contacts arising from the Job (Key Relationships)
- Internal: All Staff and intermediaries
- External: Customers and intermediaries
Skills and Competencies Required
- Health Benefits Plan Management
- Database Administration
- Customer Service
- Continuous Innovation
- Excellent communication and multi-tasking skills
- Market Awareness
- Policy Processing
- Team Player
- Presentation Skills
- People management skills of both external and internal partners
- Integrity and honesty
Knowledge & Work Experience
- At least 1-2 years of experience in Healthcare Underwriting.
- Demonstrated experience engaging intermediaries.
- Developing and implementing operational procedures and policies.
Academic and Professional Qualifications required
- Degree in Actuarial Science/Statistics or Business-Related field.
- Progress in insurance professional course (AIIK or ACII) will be an added advantage.
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: [email protected] so as to be received by Friday 30 th May, 2025.
Your privacy matters to us at Madison Group Limited, as part of our hiring process your personal data will be processed in line with our Recruitment Privacy Notice, which is available at https://www.madison.co.ke/careers/ .
