Equity Bank Kenya, a leading financial institution renowned for its innovative approach to inclusive finance and transformative banking services, is seeking highly motivated professionals to join its dynamic team. As we continue to grow and impact communities positively, we are offering a broad range of exciting career opportunities for individuals who are passionate about excellence, innovation, and making a difference.
Below is a comprehensive overview of the open positions, each designed to attract competent individuals who are ready to take on challenging roles in a fast-paced, rewarding work environment.
Relationship Officer – Biashara Banking (Readvertisement)
Location: Kenya
Closing Date: June 3, 2025
Job Description:
- Develop and maintain strong customer relationships with Biashara clients.
- Promote tailored financial products to meet clients’ needs and support business growth.
- Monitor portfolio quality and ensure timely collections.
- Support credit analysis and loan processing activities.
- Provide financial advisory services to customers in the SME sector.
Manager, Service Monitoring & Improvement
Location: Kenya
Closing Date: June 11, 2025
Job Description:
- Lead service performance monitoring initiatives across departments.
- Develop service quality KPIs and implement performance tracking tools.
- Drive continuous improvement efforts through service audits and customer feedback.
- Collaborate with business units to address service inefficiencies.
Manager, Card Operations
Location: Kenya
Closing Date: June 4, 2025
Job Description:
- Manage end-to-end card operations including issuance, transaction monitoring, and reconciliation.
- Liaise with vendors and stakeholders for seamless card service delivery.
- Ensure compliance with regulatory requirements in card operations.
- Identify opportunities to enhance cardholder experience.
Customer Experience Admin Manager
Location: Kenya
Closing Date: June 11, 2025
Job Description:
- Oversee administrative functions of the Customer Experience Department.
- Develop strategies to optimize workflows and improve service delivery.
- Manage documentation, reporting, and data analysis processes.
- Coordinate internal and external communications related to customer experience initiatives.
Assistant Manager, Credit Risk
Location: Kenya
Closing Date: June 11, 2025
Job Description:
- Support credit risk assessment processes across all portfolios.
- Perform data analysis to identify credit risk trends and recommend mitigation strategies.
- Assist in policy formulation and ensure adherence to risk appetite frameworks.
- Collaborate with lending units to strengthen credit processes.
Assistant Manager, Treasury Middle Office
Location: Kenya
Closing Date: June 11, 2025
Job Description:
- Monitor treasury activities to ensure compliance with internal controls and risk policies.
- Provide independent verification of trades, limits, and market prices.
- Analyze liquidity, market, and counterparty risk exposures.
- Prepare risk dashboards and reports for senior management.
Head, Service Excellence
Location: Kenya
Closing Date: June 11, 2025
Job Description:
- Define and execute service excellence strategy across the bank.
- Lead initiatives to enhance customer journey and satisfaction.
- Monitor service metrics and implement performance enhancement programs.
- Build a culture of service excellence through training and innovation.
Head, CX Business Partnering
Location: Kenya
Closing Date: June 10, 2025
Job Description:
- Act as the strategic liaison between business units and the Customer Experience team.
- Translate customer insights into actionable business strategies.
- Drive CX initiatives and ensure alignment with business objectives.
- Foster customer-centric thinking across the organization.
Assistant Manager, Governance, Strategic & Reputational Risk
Location: Kenya
Closing Date: June 11, 2025
Job Description:
- Assist in developing frameworks for strategic and reputational risk management.
- Conduct risk assessments and develop mitigation plans.
- Support governance reporting and compliance monitoring.
- Coordinate stakeholder engagement in risk awareness programs.
Assistant Manager, Market Risk
Location: Kenya
Closing Date: June 11, 2025
Job Description:
- Monitor and assess market risk exposures on a daily basis.
- Implement risk models to quantify market volatility and inform trading limits.
- Generate periodic market risk reports for regulatory and internal use.
- Recommend hedging strategies to manage interest rate and currency risks.
Usage & Retention Manager – Finserve
Location: Kenya
Closing Date: June 10, 2025
Job Description:
- Drive user engagement and retention strategies for Finserve digital platforms.
- Analyze customer usage data to inform business decisions.
- Implement targeted campaigns to increase activity and reduce churn.
- Work closely with marketing and product teams to optimize customer experience.
Enterprise Systems Administrator
Location: Kenya
Closing Date: June 6, 2025
Job Description:
- Manage and maintain enterprise software systems including ERP and core banking applications.
- Troubleshoot system issues and coordinate with vendors for resolution.
- Ensure system upgrades, patches, and security protocols are up to date.
- Document system configurations and support business continuity planning.
Assistant Manager – Information Systems Audit
Location: Kenya
Closing Date: May 30, 2025
Job Description:
- Plan and execute IT audits across business systems and infrastructure.
- Evaluate security controls and compliance with IT policies.
- Identify system vulnerabilities and recommend remedial actions.
- Prepare detailed audit reports and follow up on implementation of recommendations.
NOC Shift Engineer
Location: Kenya
Closing Date: June 6, 2025
Job Description:
- Monitor network and system operations on a 24/7 basis.
- Respond to incidents, alerts, and escalate critical issues appropriately.
- Conduct root cause analysis and implement preventative measures.
- Maintain operational documentation and shift handover records.
Group DFS Operations Manager
Location: Kenya
Closing Date: June 6, 2025
Job Description:
- Oversee daily operations of digital financial services across the group.
- Implement operational efficiency improvements and SLA monitoring.
- Coordinate with regional teams to ensure standard operating procedures.
- Ensure compliance with regulatory and internal policies in DFS operations.
Shift Manager
Location: Kenya
Closing Date: June 6, 2025
Job Description:
- Supervise branch or departmental operations during assigned shifts.
- Ensure availability of key services and timely resolution of issues.
- Provide leadership to shift staff and ensure adherence to protocols.
- Generate shift reports and escalate any operational concerns.
Technical Product Manager
Location: Kenya
Closing Date: June 6, 2025
Job Description:
- Define product vision and roadmap for technology-driven offerings.
- Collaborate with developers and business units to deliver high-impact solutions.
- Prioritize features based on customer feedback and business value.
- Lead agile development cycles and product testing.
General Manager, Sustainable Finance (EBKL) – Readvertisement
Location: Kenya
Closing Date: May 29, 2025
Job Description:
- Develop and lead sustainable finance strategies aligned with ESG frameworks.
- Engage stakeholders to promote green and inclusive financing.
- Design innovative financing instruments for sustainability projects.
- Report on impact metrics and compliance with global standards.
Relationship Manager – SME
Location: Multiple Locations
Closing Date: June 4, 2025
Job Description:
- Manage SME client relationships and promote banking solutions.
- Provide tailored financial advice to SMEs for business growth.
- Conduct credit analysis and prepare loan proposals.
- Monitor loan performance and support client retention.
Relationship Supervisor – SME
Location: Multiple Locations
Closing Date: June 4, 2025
Job Description:
- Lead a team of Relationship Officers in managing SME portfolios.
- Set performance targets and provide coaching for business development.
- Support high-quality credit origination and customer service.
- Ensure compliance with SME banking policies and procedures.
Senior Manager – Sales and Business Growth
Location: Kenya
Closing Date: June 4, 2025
Job Description:
- Drive sales strategy and business growth initiatives bank-wide.
- Lead high-performing sales teams and coordinate market penetration efforts.
- Analyze market trends and adjust sales tactics accordingly.
- Monitor achievement of revenue targets across segments.
Assistant Manager – Workforce & Operations
Location: Kenya
Closing Date: June 4, 2025
Job Description:
- Support workforce planning, scheduling, and productivity tracking.
- Drive operational efficiency across branches and departments.
- Analyze staffing needs and support change management processes.
- Maintain accurate workforce reports and metrics.
Head of Sector – Co-operatives & Microfinance Institutions
Location: Kenya
Closing Date: June 2, 2025
Job Description:
- Provide strategic leadership for the Co-operatives and MFI sector.
- Develop sector-specific banking products and partnerships.
- Monitor portfolio performance and risk in the sector.
- Represent the bank in industry forums and policy discussions.
Senior Manager, Business Financial Crime Surveillance
Location: Kenya
Closing Date: May 30, 2025
Job Description:
- Lead financial crime monitoring and investigation processes.
- Implement advanced analytics to detect suspicious activities.
- Coordinate with regulators and law enforcement on reporting obligations.
- Design controls to prevent fraud, AML, and other financial crimes.
Senior Manager, Business CFCC Risk Assessments & Governance
Location: Kenya
Closing Date: May 30, 2025
Job Description:
- Oversee conduct, financial crime, and compliance risk assessments.
- Design governance structures to mitigate operational and reputational risk.
- Lead enterprise-wide compliance monitoring activities.
- Report to senior leadership on CFCC-related metrics and risk status.
