Accor is a global hospitality powerhouse with more than 290,000 professionals across over 5,600 properties in 110 countries. With 45 diverse and iconic hotel brands, we provide memorable experiences in every corner of the world—spanning luxurious five-star resorts, full-service business hotels, and stylish boutique accommodations.
In Kenya, our properties in Nairobi, Maasai Mara, and Nanyuki are setting new benchmarks in quality service, innovation, and guest satisfaction. As part of our commitment to growth and excellence, we are pleased to announce 40 full-time employment opportunities across various departments and hotel locations.
We welcome passionate individuals eager to build rewarding careers in the hospitality industry to apply for any of the positions listed below.
1. Security Supervisor
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Security
Responsibilities
I. Coordinate and supervise daily security operations within the hotel premises.
II. Conduct patrols and monitor all access points, ensuring safety protocols are followed.
III. Oversee the use and functionality of CCTV and surveillance systems.
IV. Document all security activities, incidents, and irregularities through formal reporting.
V. Organize emergency drills and staff safety briefings.
VI. Implement and manage visitor and access control systems.
VII. Liaise with police and emergency services as required.
VIII. Ensure compliance with occupational safety and health standards.
2. Duty Manager
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Rooms
Responsibilities
I. Supervise daily hotel operations during assigned shifts, ensuring service standards are upheld.
II. Act as the central point of contact for guest concerns, resolving issues promptly.
III. Support and guide front office, housekeeping, and F&B teams.
IV. Monitor guest arrivals and departures, ensuring smooth transitions.
V. Compile detailed handover and incident reports for senior management.
VI. Conduct lobby walkthroughs and room inspections to maintain hotel standards.
VII. Coordinate emergency response procedures in collaboration with security.
VIII. Uphold the brand’s image and foster a professional environment throughout the hotel.
3. Room Attendant
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Rooms
Responsibilities
I. Clean guest rooms thoroughly, including bathrooms, windows, and floors.
II. Replenish room supplies such as toiletries, linen, towels, and minibar items.
III. Maintain guest room cleanliness according to housekeeping standards.
IV. Report any damage, malfunctioning items, or lost property to supervisors.
V. Ensure carts are stocked and organized before and after shifts.
VI. Adhere strictly to hotel hygiene and safety regulations.
VII. Greet guests politely and assist with room-related inquiries when required.
VIII. Follow turn-down service protocols during evening hours where applicable.
4. Gas / Electrical Technician
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Engineering & Maintenance
Responsibilities
I. Conduct regular maintenance checks on gas systems and electrical wiring.
II. Respond to emergency breakdowns and resolve issues quickly and safely.
III. Perform installations and upgrades of electrical fixtures and kitchen equipment.
IV. Ensure compliance with all regulatory and safety standards.
V. Keep accurate records of inspections, repairs, and preventative maintenance.
VI. Assist in energy efficiency and sustainability initiatives across the hotel.
VII. Monitor the condition of power panels, sockets, and switchboards.
VIII. Work closely with other engineering team members to support all maintenance tasks.
5. Executive Sous Chef
Location: Novotel Nairobi Westlands, Nairobi
Department: Culinary
Responsibilities
I. Support the Executive Chef in planning and directing food preparation operations.
II. Supervise daily kitchen activities, ensuring smooth workflow and task delegation.
III. Maintain high standards for food presentation, quality, and consistency.
IV. Manage kitchen inventory, including food ordering and waste control.
V. Train and mentor junior chefs, fostering professional development.
VI. Ensure compliance with sanitation and food safety standards at all times.
VII. Collaborate with F&B managers to plan menus, special events, and seasonal offerings.
VIII. Monitor staff performance and coordinate scheduling within the culinary team.
6. Bar Manager
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Food & Beverage
Responsibilities
I. Manage the daily operations of the bar, including staff, service, and inventory.
II. Develop and maintain an innovative beverage menu, featuring signature cocktails.
III. Train bartenders and bar staff in mixology, customer service, and compliance.
IV. Monitor sales performance, stock levels, and beverage cost control.
V. Ensure a clean, organized, and welcoming bar environment.
VI. Resolve guest complaints professionally and ensure an exceptional guest experience.
VII. Oversee scheduling, team motivation, and staff performance reviews.
VIII. Liaise with suppliers and maintain relationships with vendors for quality control.
7. Housekeeping Attendant
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
Responsibilities
I. Clean and tidy guest tents, lodges, and bathrooms to high hygiene standards.
II. Replace linens, towels, and restock amenities in guest accommodations.
III. Maintain cleanliness in guest corridors, public restrooms, and lounge areas.
IV. Handle guest laundry requests and report any lost property.
V. Identify and report any maintenance or repair needs.
VI. Assist in room inspections and turn-down services where applicable.
VII. Follow eco-friendly practices in cleaning and waste disposal.
VIII. Adhere to all health, safety, and emergency response protocols.
8. Commis Chef
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary
Responsibilities
I. Prepare ingredients for daily cooking operations under the supervision of senior chefs.
II. Follow assigned recipes and presentation instructions with accuracy.
III. Ensure all food preparation areas are kept clean and organized.
IV. Monitor freshness of ingredients and report spoilage to supervisors.
V. Assist in plating dishes during service times.
VI. Maintain compliance with food safety and hygiene regulations.
VII. Support senior chefs in setting up buffet and live cooking stations.
VIII. Participate in team training and kitchen briefings to improve culinary skills.
9. Security Officer
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Security
Responsibilities
I. Conduct regular patrols and secure all access points of the property.
II. Monitor guest and staff safety, especially in wildlife-prone zones.
III. Operate and monitor surveillance and alarm systems.
IV. Respond to emergencies and report all incidents promptly.
V. Maintain visitor logs and enforce entry protocols.
VI. Coordinate with the front office to assist with VIP or special guest security.
VII. Enforce fire safety and evacuation procedures during drills and real incidents.
VIII. Write clear and concise reports for daily activity and irregular events.
10. Bartender
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Food & Beverage
Responsibilities
I. Prepare and serve alcoholic and non-alcoholic beverages to guests in a timely manner.
II. Maintain the cleanliness of the bar area and all related equipment.
III. Suggest and serve cocktails, spirits, and wines based on guest preferences.
IV. Ensure compliance with alcohol serving laws and hotel policies.
V. Manage bar inventory and restock supplies as needed.
VI. Engage with guests to provide excellent service and personalized recommendations.
VII. Assist in setting up for events, functions, and outdoor dining experiences.
VIII. Handle payments and maintain accurate billing records through the POS system.
11. Laundry Attendant
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
Responsibilities
I. Operate washing machines, dryers, and ironing equipment in line with hotel procedures.
II. Sort, wash, dry, and fold linens, towels, uniforms, and guest garments.
III. Inspect items for stains, damage, or wear before processing.
IV. Maintain cleanliness and organization in the laundry room.
V. Report malfunctions of equipment to maintenance promptly.
VI. Handle guest laundry requests with discretion and professionalism.
VII. Keep accurate records of laundry collection and delivery.
VIII. Follow all health, safety, and sanitation guidelines in laundry handling.
12. Kitchen Steward
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary
Responsibilities
I. Clean all kitchen utensils, cooking equipment, and dishware.
II. Dispose of kitchen waste and recyclables in the proper manner.
III. Maintain cleanliness of kitchen floors, walls, and workstations.
IV. Refill soap, sanitizer, and paper towel dispensers as required.
V. Assist in basic food preparation when needed.
VI. Store and organize clean kitchen tools and equipment safely.
VII. Follow daily and weekly cleaning schedules.
VIII. Support chefs during high-volume service periods.
13. Storekeeper
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Finance
Responsibilities
I. Receive and inspect all incoming deliveries for quantity and quality.
II. Maintain organized storage areas and inventory records.
III. Monitor stock levels and initiate reorder requests when necessary.
IV. Issue supplies to departments as per requisition orders.
V. Record stock movement accurately and update systems in real-time.
VI. Conduct routine stock counts and audits.
VII. Liaise with suppliers for timely deliveries.
VIII. Ensure security and hygiene of storage spaces.
14. Gardener
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Engineering & Maintenance
Responsibilities
I. Maintain lawns, flowerbeds, and landscape areas through watering, trimming, and weeding.
II. Plant trees, flowers, and shrubs in line with the hotel’s aesthetic.
III. Operate and maintain gardening equipment.
IV. Ensure safe storage of tools, fertilizers, and chemicals.
V. Dispose of garden waste and follow eco-friendly practices.
VI. Monitor and treat garden areas for pests and diseases.
VII. Support outdoor event setups with landscaping needs.
VIII. Keep paths, driveways, and outdoor areas clean and presentable.
15. Commis Chef (Second Listing)
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary
Responsibilities
I. Assist in the preparation of meals in accordance with set menus.
II. Peel, chop, and portion ingredients as directed by senior chefs.
III. Follow precise instructions for seasoning, plating, and garnishing.
IV. Monitor storage conditions and rotate stock to maintain freshness.
V. Maintain a sanitary and organized workstation.
VI. Label and date food items accurately.
VII. Participate in kitchen briefings and prep meetings.
VIII. Assist during outdoor banqueting or bush dinners as needed.
16. Outlet Supervisor (Indian Restaurant)
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Food & Beverage
Responsibilities
I. Oversee all front-of-house operations of the Indian restaurant.
II. Coordinate staff schedules and delegate service responsibilities.
III. Train service staff on Indian menu offerings and customer engagement.
IV. Ensure high service standards and resolve guest issues efficiently.
V. Monitor cleanliness and ambience of the restaurant.
VI. Work closely with chefs to ensure timely food service.
VII. Manage reservations and guest seating arrangements.
VIII. Generate daily sales reports and evaluate performance metrics.
17. Engineering Storekeeper/Coordinator
Location: Fairmont Mount Kenya Safari Club, Nanyuki
Department: Engineering & Maintenance
Responsibilities
I. Receive and inspect engineering-related supplies and tools.
II. Organize and label spare parts and technical equipment in storage.
III. Maintain inventory logs for all engineering supplies.
IV. Coordinate with the engineering team on needed tools and parts.
V. Monitor stock usage and generate reorder notifications.
VI. Ensure tools are returned, tracked, and in good condition.
VII. Maintain safety standards in the storage area.
VIII. Assist in budgeting and procurement planning for the engineering department.
18. Director of Sales and Marketing
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Sales & Marketing
Responsibilities
I. Lead the strategic development of the hotel’s sales and marketing plans.
II. Manage a team of sales executives and marketing professionals.
III. Identify new business opportunities and expand market reach.
IV. Oversee digital marketing, social media, and advertising campaigns.
V. Maintain relationships with corporate clients and travel agencies.
VI. Analyze market trends and adjust pricing strategies accordingly.
VII. Represent the hotel at trade shows and networking events.
VIII. Set sales targets and monitor team performance.
19. Spa Therapist (Ayurvedic Treatment Specialist)
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Wellness & Recreation
Responsibilities
I. Perform a range of Ayurvedic treatments tailored to individual guest needs.
II. Consult with guests to recommend personalized therapy plans.
III. Maintain a clean, serene, and safe treatment environment.
IV. Educate guests on Ayurvedic principles and wellness practices.
V. Track treatment history and preferences in guest profiles.
VI. Assist in promoting spa services and retail products.
VII. Ensure all spa tools and equipment are sanitized and maintained.
VIII. Stay updated with wellness trends and certifications.
20. Pastry Chef De Partie
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Culinary
Responsibilities
I. Prepare a variety of baked goods including cakes, pastries, and desserts.
II. Lead pastry section operations during daily service.
III. Decorate desserts with precision and creativity.
IV. Ensure consistency in taste, texture, and presentation.
V. Manage stock levels for baking ingredients.
VI. Collaborate with Executive Chef for menu updates and seasonal desserts.
VII. Train and supervise junior pastry staff.
VIII. Enforce hygiene and sanitation standards in pastry production.
21. Security Guard
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Security
Responsibilities
I. Patrol hotel grounds and monitor access points for unauthorized activity.
II. Conduct guest escort services during evening hours when necessary.
III. Monitor security cameras and alarm systems throughout the property.
IV. Respond to safety incidents and maintain order during emergencies.
V. Ensure enforcement of hotel safety and security policies.
VI. Report suspicious behavior or hazards to the Security Supervisor.
VII. Maintain incident logs and daily security reports.
VIII. Assist in the training of new security personnel as directed.
22. Front Office Agent
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
Responsibilities
I. Welcome guests at the reception and ensure a smooth check-in/check-out process.
II. Handle reservation updates, cancellations, and guest inquiries.
III. Provide information about the hotel, amenities, and nearby attractions.
IV. Assist in billing and payment transactions.
V. Address and resolve guest concerns or escalate to the Duty Manager.
VI. Maintain guest profiles and ensure all records are up to date.
VII. Handle room keys and follow security procedures for guest privacy.
VIII. Coordinate with housekeeping and engineering on room readiness.
23. Demi Chef-Pastry
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary
Responsibilities
I. Prepare pastries, desserts, and baked goods following recipes and presentation standards.
II. Ensure freshness and quality of ingredients used in production.
III. Collaborate with the Pastry Chef on new menu items and seasonal treats.
IV. Maintain cleanliness and organization in the pastry section.
V. Supervise junior kitchen staff assigned to the pastry area.
VI. Track usage of pastry ingredients and assist in stock control.
VII. Monitor baking times and temperatures for consistency.
VIII. Follow food hygiene and safety protocols strictly.
24. Server
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Food & Beverage
Responsibilities
I. Greet guests and present menus courteously.
II. Take food and beverage orders accurately and relay them to kitchen/bar.
III. Serve meals and drinks promptly and professionally.
IV. Check with guests to ensure satisfaction with their meals.
V. Clear tables and reset for the next guests.
VI. Handle guest concerns and coordinate with kitchen or supervisors for resolutions.
VII. Maintain cleanliness of the dining area and service stations.
VIII. Follow all service protocols for allergies, dietary needs, and safety.
25. Head Chef – Indian Cuisine
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Culinary
Responsibilities
I. Lead all operations in the Indian kitchen with attention to authenticity.
II. Develop a diverse menu reflecting regional Indian cuisines.
III. Train and supervise kitchen staff in traditional Indian cooking techniques.
IV. Ensure portion control, consistency, and timely service.
V. Source authentic ingredients and manage food costs.
VI. Maintain high hygiene and safety standards in the kitchen.
VII. Innovate with fusion recipes and seasonal offerings.
VIII. Coordinate with service staff to ensure quality guest experiences.
26. Reservation Agent
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Rooms
Responsibilities
I. Process reservations received via phone, email, and online channels.
II. Update room availability and ensure accuracy in booking systems.
III. Answer inquiries related to room rates, promotions, and packages.
IV. Upsell premium room types and special services to guests.
V. Coordinate group bookings and special event reservations.
VI. Communicate booking details to the front office and other departments.
VII. Maintain a courteous tone and professional service at all times.
VIII. Track and report reservation statistics for management review.
27. Guest Experience Manager
Location: Novotel Nairobi Westlands, Nairobi
Department: Guest Services
Responsibilities
I. Ensure consistent delivery of personalized guest experiences across all touchpoints.
II. Welcome VIP guests and coordinate tailored services for them.
III. Gather and analyze guest feedback to improve service quality.
IV. Manage guest complaints to resolution with empathy and professionalism.
V. Implement guest recognition programs and loyalty initiatives.
VI. Coordinate with F&B, housekeeping, and front office to exceed guest expectations.
VII. Monitor guest reviews on digital platforms and respond when necessary.
VIII. Train staff on service excellence and cultural sensitivity.
28. IT Support Officer
Location: Mercure Nairobi Upper Hill, Nairobi
Department: IT & Systems
Responsibilities
I. Provide technical assistance for all IT systems across the hotel.
II. Troubleshoot issues with networks, POS systems, printers, and workstations.
III. Monitor system performance and escalate unresolved problems.
IV. Ensure data backups and cybersecurity protocols are active.
V. Install and configure hardware and software updates.
VI. Maintain inventory of IT equipment and accessories.
VII. Liaise with external IT vendors when necessary.
VIII. Provide training to hotel staff on basic IT troubleshooting.
29. Finance Officer
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Finance
Responsibilities
I. Record financial transactions and prepare accounting journals.
II. Assist with the preparation of monthly and annual financial statements.
III. Monitor accounts payable and receivable cycles.
IV. Reconcile bank statements and ledger entries.
V. Ensure compliance with taxation, statutory payments, and audit requirements.
VI. Maintain financial filing systems and confidential records.
VII. Support budgeting and forecasting processes.
VIII. Coordinate with auditors and regulatory bodies during reviews.
30. Event Coordinator
Location: Novotel Nairobi Westlands, Nairobi
Department: Events & Banquets
Responsibilities
I. Plan and organize hotel-based events from inquiry to execution.
II. Conduct site tours for clients and help finalize event details.
III. Coordinate logistics with internal departments including F&B and housekeeping.
IV. Manage event timelines and ensure smooth operations.
V. Oversee event setup, guest flow, and breakdown procedures.
VI. Handle client queries, special requests, and last-minute changes.
VII. Create detailed event orders and floor plans for team execution.
VIII. Collect client feedback post-event to inform service improvements.
31. Marketing Executive
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Sales & Marketing
Responsibilities
I. Plan and implement integrated marketing campaigns for the hotel and outlets.
II. Create promotional materials and content for digital and print platforms.
III. Manage social media accounts and increase online engagement.
IV. Liaise with advertising and PR agencies for hotel promotions.
V. Coordinate photo/video shoots and branding assets.
VI. Monitor and report on campaign performance and ROI.
VII. Assist in organizing marketing activations, fairs, and exhibitions.
VIII. Ensure brand compliance in all communication materials.
32. Maintenance Technician – HVAC
Location: Fairmont Mount Kenya Safari Club, Nanyuki
Department: Engineering & Maintenance
Responsibilities
I. Install, service, and repair HVAC systems and related equipment.
II. Conduct preventive maintenance to avoid equipment failure.
III. Respond to emergency repair requests and minimize downtime.
IV. Monitor HVAC performance and energy efficiency.
V. Maintain logs of maintenance and repair activities.
VI. Assist in budget planning for HVAC system upgrades.
VII. Comply with health, safety, and environmental regulations.
VIII. Train junior staff on safe HVAC maintenance procedures.
33. Bell Attendant
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Rooms
Responsibilities
I. Greet guests upon arrival and assist with luggage handling.
II. Escort guests to rooms and explain hotel facilities.
III. Provide directions and local area recommendations.
IV. Handle guest deliveries and messages accurately.
V. Maintain lobby cleanliness and guest service readiness.
VI. Respond promptly to guest transportation requests.
VII. Support front office in special events and check-out processes.
VIII. Uphold safety and courtesy standards at all times.
34. Mixologist
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Food & Beverage
Responsibilities
I. Create and serve innovative cocktails and classic drinks.
II. Design seasonal beverage menus and specials.
III. Maintain quality control on all served drinks.
IV. Train bar staff on mixology techniques and presentation.
V. Manage bar inventory and order necessary supplies.
VI. Interact with guests and provide personalized drink recommendations.
VII. Comply with licensing, health, and hygiene standards.
VIII. Track beverage sales and analyze customer preferences.
35. Purchasing Officer
Location: Mercure Nairobi Upper Hill, Nairobi
Department: Finance & Procurement
Responsibilities
I. Source and evaluate suppliers for quality and reliability.
II. Prepare and process purchase orders accurately.
III. Maintain updated records of supplies and vendor contracts.
IV. Monitor inventory levels and forecast procurement needs.
V. Ensure deliveries are timely and meet quality specifications.
VI. Liaise with department heads for procurement planning.
VII. Track purchasing budgets and cost-saving initiatives.
VIII. Coordinate with finance on invoice and payment processing.
36. Food Safety Officer
Location: Fairmont Mara Safari Club, Maasai Mara
Department: Culinary & Hygiene
Responsibilities
I. Conduct inspections of kitchens, storage, and dining areas.
II. Enforce food safety standards including HACCP protocols.
III. Train staff on hygiene and food handling best practices.
IV. Maintain documentation of inspections and corrective actions.
V. Coordinate with public health officials during audits.
VI. Investigate and report food-related incidents or complaints.
VII. Monitor expiry dates and cold storage logs.
VIII. Support sustainable food practices and waste reduction.
37. Valet Driver
Location: Gem Forest Hotel Nairobi – MGallery Collection, Nairobi
Department: Concierge
Responsibilities
I. Greet arriving guests and offer valet parking services.
II. Safely operate guest vehicles to and from the parking area.
III. Maintain logs of vehicle movements and guest details.
IV. Inspect vehicles before and after parking for damages.
V. Ensure secure handling and storage of vehicle keys.
VI. Assist guests with unloading luggage when necessary.
VII. Provide directions and local recommendations upon request.
VIII. Maintain a professional appearance and courteous attitude at all times.
38. Assistant Housekeeper
Location: Fairmont Mount Kenya Safari Club, Nanyuki
Department: Rooms
Responsibilities
I. Supervise daily housekeeping operations in guest rooms and public areas.
II. Inspect rooms for cleanliness and maintenance issues.
III. Coordinate linen and amenity stock with housekeeping team.
IV. Support recruitment and training of housekeeping staff.
V. Assist in staff scheduling and task assignment.
VI. Monitor performance and implement service standards.
VII. Liaise with other departments for guest room readiness.
VIII. Uphold hygiene, health, and safety protocols.
39. Executive Chef
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Culinary
Responsibilities
I. Lead all culinary operations across multiple food outlets.
II. Plan creative and cost-effective menus for events and a la carte service.
III. Control food cost and inventory efficiency.
IV. Ensure high standards in taste, presentation, and consistency.
V. Manage kitchen hygiene, food safety, and compliance with regulations.
VI. Oversee training and performance of the culinary team.
VII. Coordinate with F&B managers for service flow and guest experience.
VIII. Represent the hotel during culinary events and media showcases.
40. Banquet Supervisor
Location: Pullman Nairobi Upper Hill, Nairobi
Department: Events & Banquets
Responsibilities
I. Coordinate banquet set-ups, service flow, and post-event breakdowns.
II. Supervise banquet team members and assign duties.
III. Communicate event details with culinary and service departments.
IV. Ensure guest satisfaction through attentive service.
V. Conduct pre-event briefings to align team objectives.
VI. Maintain cleanliness and presentation in banquet spaces.
VII. Track usage of inventory, linens, and event tools.
VIII. Record and report feedback for continuous improvement.
Application Process
If you are passionate about hospitality and meet the role requirements, we invite you to apply for your desired position at one of Accor’s world-class hotels in Kenya.
