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Join our story at Hyatt Place and Hyatt House, Nairobi Westlands.
Hyatt Place
Hyatt Place & Hyatt House Nairobi Westlands
KE – undefined – Nairobi
Posted: May 24, 2025
Summary
- Greet and warmly welcome all guests with a smile to the Hotel, offering luggage assistance on arrival and departure.
- Ensuring all guests requests are dealt with promptly and in a courteous manner.
- Welcome guests with the appropriate greetings depending on the time of day.
- Check on the daily occupancy, arrivals, departures, VIP’S, groups and guests with special needs.
- Ensure collection and delivery of guest luggage and equipment’s in an efficient, accurate and timely manner.
- Providing storage for guests’ luggage’s, tagging and issuing a copy of the luggage tag to the guest.
- Escorting guests to the rooms, inducting them on the room amenities and placing luggage on the rack.
- Delivery of guest messages to the rooms and running office errands as assigned.
- Ensure that the guests verify their luggage before delivery and after delivery to the rooms as well as before loading to the vehicles during check out.
- Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service
- Assist the Transport coordinator on guests transport planning and requests.
- Upselling the Hotel Food & Beverage outlets, conference, rooms and business center on any inquiries at the concierge.
- Communicate to the Front Office Team Leader before leaving your position in the course of the normal shift to plan for proper coverage.
- Prepares morning newspaper distribution list, (applicable when the management offers this value add)
- Supports Departmental Trainers by providing feedback emanating from both internal and external guests.
- Alert the Duty Manager or Front Office Manager upon experiencing suspicious characters or difficult guests.
- Have thorough product knowledge of the Hotel and activities/promotions taking place.
- Communicate any negative comments to the Front Office Manager obtained while engaging guests.
- Assist the reception on physical wake up calls where guests do not respond to telephone wake up calls as guided in the wake-up call standard operating procedure.
- Collect check out cards for departing guests and summarize in the check-out card book at the end of the shift. (if applicable)
- Ensures that the bell desk sections/lobby are clean at all times.
- Multi-task in various aspects of the operations as advised by management from time to time
Other duties assigned by the management, from time
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
