Housekeeping Host

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Hyatt Place

Hyatt Place & Hyatt House Nairobi Westlands

KE – undefined – Nairobi

Posted: May 24, 2025

Summary

Operational:

• Cleaning and maintaining guest rooms, including sweeping and mopping floors, dusting furnishings, making beds, changing linens, vacuuming carpets, and cleaning bathrooms, toilets, sinks, and tubs.
• Capable of servicing and cleaning of up to and including 13+ rooms per day.
• Providing towels, linens, and other supplies as needed.
• Replenishing toiletries, shampoo, soap, and other supplies as needed.
• Restocking mini bars and refrigerators with beverages and snacks.
• Keep rooms, corridors, and lobbies neat.
• Clean, manage and organize hotel and function halls.
• Vacuum the floor carpet as often as required.
• Remove and organize trash cans periodically.
• Polish interiors at all times.
• Clean, sweep, and polish lifts.
• Dust and shine metal surfaces.
• Attend to all everyday routines in a restroom, elevator, restaurants, and back areas.
• Organize and clean cleaning carts, vacuum cleaners and any other equipment used on a daily basis.
• Clean, rearrange, and manage hotel furniture and fixtures.

Guest Service:

• Ensuring the safety and wellbeing of guests by checking guest occupancy and verifying that rooms have been vacated and report any inconsistencies to the housekeeping team leader and executive housekeeper.
• Room attendants may greet guests, answer guests’ questions and relay guest request or needs to other employees or to their team leaders.
• Respond to any special requests from guests.

Administration:

• Be responsible for signing out, securing, and returning hotel room section keys for each day worked.
• Immediately reports and turns over lost and found items to Housekeeping Office in accordance with hotel procedures.
• Participating in Emergency Procedure as per hotel’s Policy & Procedures.
• Performs other related duties as assigned.

Employee Handling:

• Ensures a strong professional relationship with all levels of employees within the hotel. 
• Maintain open and effective communication with colleagues, supervisors, and other departments to ensure seamless coordination for housekeeping tasks, and project implementations.
• Collaborate with colleagues from different departments to address housekeeping issues, provide support, and ensure timely resolution of problems.
• Work collaboratively with fellow housekeeping colleagues to achieve common goals, share knowledge, and assist in resolving complex issues.
• Offer support and guidance to junior colleagues, apprentices, or trainees, fostering a mentorship approach within the team.
• Follow established protocols, safety guidelines, and standard operating procedures while working alongside colleagues to ensure a safe and efficient work environment.
• Encourage compliance with housekeeping safety standards and best practices among colleagues, emphasizing the importance of safety in all tasks.
• Treat colleagues with respect, professionalism, and courtesy at all times, creating a positive work culture within the housekeeping department.
• Resolve conflicts or disagreements with colleagues amicably, demonstrating conflict resolution skills and a constructive approach to problem-solving.
• Share expertise, experiences, and best practices with colleagues to enhance the overall skill set and knowledge base within the team.
• Participate in training sessions or workshops to update skills and knowledge, encouraging colleagues to do the same.
• Offer assistance and backup to colleagues during peak workloads, emergencies, or when extra help is needed, fostering a spirit of mutual support within the team.
• Seek assistance from colleagues when facing challenges or unfamiliar tasks, promoting a collaborative approach to problem-solving.
• Provide constructive feedback and suggestions to colleagues when appropriate, contributing to continuous improvement and efficiency in the workplace.
• Be open to receiving feedback from colleagues, embracing opportunities for personal and professional growth.
• Actions on the results of the Colleague Experience Survey (CES)

General:

• Reads the hotel’s Employee Handbook, understands, and adheres to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health, and safety.
• Attends and contributes to all training sessions and meetings as required.
• Always exercises responsible behavior and positively representing the hotel team and Hyatt Hotels Corporation.
• Maintains strong, professional relationships with relevant representatives from business partners and other organizations.
• Ensures high standards of personal presentation and grooming.
• In this role you will also be required to multitask in various aspects of the operations as advised by your managers from time to time.
• Responds to changes in the housekeeping function / department as dictated by the industry, company, and hotel.
• Carries out any other reasonable duties and responsibilities as assigned.

Leadership Duties

• To ensure proper training is done to all new staff and or interns.
• To ensure that technical support is accorded to other department’s Employees that would require assistance from housekeeping.

Required Certification/Qualification:

•  Certificate In Housekeeping and Laundry techniques a recognized Institution
• At least 2 years’ experience working for a reputable hospitality organization in the position of room or public area attendant. 

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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