Overview
Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational training system as well as linkages with internationally reputable institutions. The University operates from the main campus in Thika with campuses in Nairobi, Mombasa, Nakuru, Eldoret and Meru, as well as Open Distance and Electronic Learning (ODEL) centers located in major towns in Kenya, Burundi, Somaliland and Uganda.
In pursuit of fulfilling the Mission and Vision of the University, the Directorate of Human Resource is mandated to facilitate and support the Mission and operations of the University by enabling it to continue attracting, developing and retaining the right number of suitably qualified staff so as to maintain the University competitive edge. MKU invites applications from suitably qualified, visionary, competent, dynamic and experienced professionals with impeccable track record to fill the positions of CUSTOMER SERVICE ASSISTANTS (TWO POSITIONS).
Qualification
Education, Skills and Experience
Must have:
- Bachelor’s degree in Communication/Marketing/Public relations or in any other related area of specialization
- One (1) year experience in a customer support role
- Must be Computer Literate.;
OR
- Higher National Diploma in Communication/Marketing/Public relations or in any other related area of specialization
- 2 years’ experience in Grade 7 at MKU or at a similar position in a recognized academic institution.
- Previous experience in a customer support role
- Must be Computer Literate.;
Key responsibilities also include
Reporting to: Director Student Recruitment, Admissions & Registration & Director Nakuru Campus
Duties and responsibilities:
- Receiving and handling of all walk-in inquiries, assisting and directing the clients accordingly.
- Assisting and giving feedback to clients on the inquiries made.
- Receiving of all internal and external calls and subsequently giving feedback on issues brought to the Customer Care desk.
- Responding to social media inquiries.
- Following up on non-reported walk-in clients and applicants to ensure they report and giving feedback reports on the same.
- Participating in field recruitment activities.
- Generating and preparing of daily, weekly and monthly reports.
- Assisting during the admission of new students by opening of files for the new students.
- Carry out any other duties as may be assigned by the section or departmental head
Requirements
Candidates who meet the requirments should apply through the recruitment portal, and indicate their salary expectations in their attached cover letter.
Mount Kenya University is an equal opportunity employer.
The University does not charge any fee for the whole recruitment and selection exercise.
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED.
