Exciting Career Opportunities at Britam – Join Our Dynamic Team!
Are you ready to be part of a leading diversified financial services group committed to providing innovative financial solutions to individuals, small businesses, and corporates across Kenya? Britam is looking for passionate and driven professionals to join our expanding team in various roles that offer opportunities for growth, learning, and meaningful contribution to the business.
With a vision to be the most trusted and respected financial services company in our markets, we are calling on candidates with the right mindset, commitment to excellence, and drive to join our winning team. Explore the exciting opportunities below and be part of a company that supports your success.
1. Claims Officer
Location: Nairobi, Kenya
Posting Date: 26 May 2025
Job Purpose:
The Claims Officer will be responsible for managing the end-to-end processing of claims in accordance with Britam’s policies and procedures. This role ensures accurate and timely claims assessment, processing, settlement, and customer communication, thereby enhancing customer satisfaction and operational efficiency.
Key Responsibilities:
- Review and process claims in compliance with policy terms and internal guidelines.
- Verify the authenticity of claims documents and assess claim validity.
- Communicate claim decisions to clients and ensure appropriate documentation is maintained.
- Liaise with service providers, loss adjusters, and other stakeholders for efficient claims handling.
- Maintain claims reserves and recommend adjustments as necessary.
- Identify and report any suspicious or fraudulent claims activity.
- Deliver excellent customer service by managing client expectations and resolving inquiries efficiently.
- Support claims audits and compliance initiatives.
- Continuously update and maintain claims records and systems.
- Participate in departmental meetings and training to improve claims practices and knowledge.
2. Assistant Manager, Legal Claims
Location: Nairobi, Kenya
Posting Date: 26 May 2025
Job Purpose:
The Assistant Manager, Legal Claims will oversee and manage litigation claims and legal risks arising from claims operations. The role requires ensuring timely and cost-effective resolution of claims disputes while safeguarding the company’s interests and ensuring compliance with legal frameworks.
Key Responsibilities:
- Handle legal claims and litigations, including coordinating with external advocates.
- Provide legal analysis, opinion, and recommendations for complex claims cases.
- Negotiate claim settlements and represent Britam in dispute resolution forums.
- Monitor legal trends and regulatory changes impacting claims management.
- Review claim files and make strategic recommendations for mitigation or defense.
- Ensure internal compliance with regulatory and legal requirements in claims processing.
- Develop and implement legal risk management strategies related to claims.
- Prepare periodic reports on legal claims performance and outstanding cases.
- Train and support claims officers in legal documentation and compliance.
- Maintain proper records of legal correspondences, court processes, and litigation files.
3. Regional Business Development Officer – Western Nyanza & Rift Valley Region
Location: Kisii, Kenya
Contract Type: 1-Year Fixed-Term Contract
Posting Date: 23 May 2025
Job Purpose:
The Regional Business Development Officer will be responsible for driving sales growth, expanding market presence, and supporting the implementation of Britam’s distribution strategy within the Western Nyanza and Rift Valley Region. The role will build and maintain strong relationships with clients, partners, and key stakeholders.
Key Responsibilities:
- Implement business development initiatives to grow Britam’s market share in the region.
- Identify and onboard new distribution channels, agents, and business partners.
- Provide training and support to intermediaries on Britam’s products and services.
- Monitor and report on market trends, competition, and customer feedback.
- Support marketing campaigns and promotional activities to enhance brand visibility.
- Collaborate with internal departments to deliver timely support to the field.
- Achieve sales and revenue targets as set out by regional management.
- Ensure compliance with company policies and regulatory guidelines.
- Prepare and submit regular performance and market activity reports.
- Attend regional meetings, events, and client engagements as required.
4. Medical Claims Assistant (Short-Term Contract – 3 Months)
Location: Nairobi, Kenya
Posting Date: 22 May 2025
Contract Duration: 3 Months
Job Purpose:
The Medical Claims Assistant will provide administrative support in processing medical insurance claims. The position requires efficient data entry, document verification, and customer support to ensure prompt and accurate claim settlements within the medical insurance unit.
Key Responsibilities:
- Receive and verify medical claims documents for accuracy and completeness.
- Register and enter claims into the system for processing.
- Assist in the review of claims against policy terms and service provider agreements.
- Communicate with clients and providers for additional documentation where necessary.
- Support in preparation of claims reports and summaries for internal use.
- Ensure timely forwarding of approved claims for payment processing.
- Track and follow up on outstanding claims with relevant departments.
- Maintain organized and up-to-date filing of all claims documentation.
- Respond to inquiries from policyholders, agents, and service providers.
- Uphold data privacy and confidentiality of medical information.
