Supervisor, Network Management
Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure.
Job Highlights
The Supervisor, Network Management reports to the Assistant Manager, Network Management.
Job Summary
The jobholder shall be responsible for ensuring implementation of day-to-day operations of the LAN infrastructure and IP telephony services and its associated hardware in support to users.
Duties and responsibilities
- Monitor day-to-day corrective maintenance for LAN & IPT and its associated hardware in support to users.
- Manage activation of data points for both Voice and Data.
- Implement required service improvement programs to facilitate efficient LAN & IPT service delivery.
- Analyze all the required technical expertise for LAN & IPT and its associated hardware.
- Monitor availability, response times, security and repair times for LAN & IPT services in liaison with Service Monitoring and Service Management.
- Manage configuration of switches, network ports and any other duties allocated to support staff in LAN & IPT ensuring adherence to set internal standards.
- Implement mitigation schedule to address all LAN & IPT Incident reviews with the Service Desk team and if necessary other ICT Departments as well as key customers.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field from a recognized institution.
- Minimum of 3 years relevant work experience.
- Membership to a relevant professional body.
Training in any one of the following areas is required:
- Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP).
Demonstrate Technical proficiency in the following knowledge areas:-
- Network Architecture and Design framework/ concepts.
- Configuration and management of network devices, including routers, switches, firewalls, and load balancers.
- Network protocols and technologies such as BGP, EIGRP, OSPF, VLANs, Virtual Private Networks (VPNs), QoS, IPSec and security protocols.
- IP Telephony (VoIP) concepts such as VoIP deployment and SIP Concepts.
- Structured cabling techniques for fiber and copper LAN infrastructure.
- Network monitoring and analysis tools.
- Wireless equipment, protocols, standards, and wireless LAN design.
- High-availability and fault-tolerant architecture.
- ITIL processes for incident, problem, and change management.
- Cybersecurity measures like encryption, intrusion detection, and prevention systems.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to [email protected]
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to [email protected]
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
