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Job Description
Description
Reporting to the Manager – Enterprise Core Support, the role holder will provide leadership in fault resolution, configuration, quality assurance, software management, system integration, testing in IP Enterprise Core network Domain
Key Responsibilities
- Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process
- Effective implementation and planning of change requests in ENTERPRISE CORE network to ensure no unplanned incidents due to change
- Ensure Newly accepted ENTERPRISE CORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC
- Active participation and resolution of quality related cases
- Resolution of all identified issues on NMS within 8 hours from detection
- All the ENTERPRISE CORE services are implemented with 100% accuracy on availability targets
- Overall ENTERPRISE CORE Network Elements availability and reliability of greater than 99.99% in a year
- All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backup
- Perform BCP and disaster recovery as per BCP plan and schedule · Adhere to processes and procedures for the ENTERPRISE CORE network
- Proactively resolve issues on ENTERPRISE CORE network to ensure 100% network availability.
- Remove configuration and power down old legacy equipment to save on space and power
Qualifications
- BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
- Thorough Knowledge in IP network performance monitoring and optimization tools ·
- Communication and interpersonal skills
- Trouble shooting and problem-solving skills · Working knowledge of process improvement practices
- Certifications in Networking (CCNP,CCIE /HCNP,HCIE certifications or equivalent)
- Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.
Responsibilities
Key Responsibilities
- Timely and effectiveness in resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process
- Effective implementation and planning of change requests in ENTERPRISE CORE network to ensure no unplanned incidents due to change
- Ensure Newly accepted ENTERPRISE CORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC
- Active participation and resolution of quality related cases
- Resolution of all identified issues on NMS within 8 hours from detection
- All the ENTERPRISE CORE services are implemented with 100% accuracy on availability targets
- Overall ENTERPRISE CORE Network Elements availability and reliability of greater than 99.99% in a year
- All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backup
- Perform BCP and disaster recovery as per BCP plan and schedule · Adhere to processes and procedures for the ENTERPRISE CORE network
- Proactively resolve issues on ENTERPRISE CORE network to ensure 100% network availability.
- Remove configuration and power down old legacy equipment to save on space and power
Qualifications
Qualifications
- BSC degree in Electrical /Electronics/Telecommunications/ IT with 3 years’ experience with 2 years in a specialized role in a busy telecommunications environment as lead engineer in IP network projects.
- Thorough Knowledge in IP network performance monitoring and optimization tools ·
- Communication and interpersonal skills
- Trouble shooting and problem-solving skills · Working knowledge of process improvement practices
- Certifications in Networking (CCNP,CCIE /HCNP,HCIE certifications or equivalent)
- Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.
