Equity Bank Kenya, one of the most prominent and progressive financial institutions in East Africa, is committed to transforming lives through inclusive financial services that empower individuals and businesses. With an expansive network across the region and a focus on innovation, Equity Bank continues to lead in digital transformation, customer-centric service, and financial inclusion. As part of its strategic growth and excellence agenda, the Bank is looking for dynamic, result-oriented professionals to join its team across various departments.
The following positions are currently open for application. Each role offers a unique opportunity to contribute to the Bank’s mission while advancing your career in a highly competitive and supportive environment.
Information Systems Audit Manager
- Lead and execute audits of information systems, applications, and IT infrastructures.
- Evaluate IT governance, risk management, and control processes.
- Ensure compliance with regulatory and internal IT policies.
- Provide recommendations to enhance system security, reliability, and performance.
Technical Product Manager
- Oversee product lifecycle from ideation to rollout for technical banking solutions.
- Collaborate with cross-functional teams to define technical requirements.
- Monitor product performance and propose enhancements.
- Manage vendor relationships and ensure timely delivery of product features.
Business Performance and Revenue Assurance Manager – EIB
- Analyze business unit performance to ensure alignment with revenue goals.
- Develop and implement revenue assurance strategies.
- Work closely with finance and business teams to mitigate revenue leakages.
- Prepare regular reports on business metrics and performance trends.
Head of Technical Product Management (Borrow)
- Lead the development of borrowing products, ensuring market relevance and innovation.
- Guide a team of product managers in planning and execution.
- Collaborate with IT, operations, and marketing to deliver seamless lending experiences.
- Track product KPIs and customer feedback for continual improvement.
Senior Special Assets Manager
- Manage distressed credit portfolios and drive recovery strategies.
- Conduct credit risk assessments and recommend remedial actions.
- Negotiate loan restructuring and settlement agreements.
- Liaise with legal and collections teams to resolve complex accounts.
Senior Newgen Workflow Developer
- Design and develop workflow applications using Newgen platforms.
- Integrate digital solutions with core banking systems.
- Provide technical support and troubleshoot workflow issues.
- Ensure optimal performance and scalability of solutions.
Relationship Officer – Biashara Banking (Readvertisement)
- Develop and manage relationships with small and medium-sized enterprises.
- Offer tailored banking solutions to meet client needs.
- Conduct client visits and assessments to build trust and gather insights.
- Support loan application processes and credit analysis.
Manager, Service Monitoring & Improvement
- Monitor end-to-end banking services for performance and compliance.
- Implement service improvement initiatives based on data insights.
- Coordinate with IT and operations teams to resolve service disruptions.
- Report on service levels and customer experience metrics.
Manager, Card Operations
- Oversee day-to-day operations of debit and credit card services.
- Ensure compliance with card scheme regulations.
- Coordinate card production, delivery, and fraud monitoring.
- Drive process automation and service excellence.
Customer Experience Admin Manager
- Manage customer service administration functions.
- Develop tools and systems to track service delivery and feedback.
- Work with business units to enhance customer interactions.
- Prepare and analyze customer experience reports.
Assistant Manager, Credit Risk
- Support the development of credit risk policies and frameworks.
- Analyze credit exposures and recommend mitigation measures.
- Monitor portfolio performance and highlight areas of concern.
- Contribute to the review of lending processes and models.
Assistant Manager, Treasury Middle Office
- Monitor treasury activities and ensure compliance with policies.
- Provide analytics and reporting for trading and investment operations.
- Assess market risks and track portfolio performance.
- Collaborate with front and back office for seamless trade execution.
Head, Service Excellence
- Lead initiatives to deliver consistent and exceptional customer service.
- Define service quality benchmarks and measurement criteria.
- Mentor teams in service delivery standards and practices.
- Drive continuous service improvement programs across the bank.
Head, CX Business Partnering
- Collaborate with business units to embed customer experience strategies.
- Provide CX insights and recommend improvements.
- Monitor CX KPIs and customer satisfaction levels.
- Drive adoption of digital tools to enhance customer journeys.
Assistant Manager, Governance, Strategic & Reputational Risk
- Assess strategic and reputational risks across the organization.
- Develop risk mitigation frameworks.
- Coordinate risk reporting and incident analysis.
- Promote awareness of non-financial risks through training and communication.
Assistant Manager Market Risk
- Analyze market risk exposures related to interest rates, FX, and commodities.
- Support the implementation of risk management systems.
- Monitor market developments and assess potential impacts.
- Prepare risk reports and dashboards for decision-making.
Usage & Retention Manager – Finserve
- Develop strategies to drive customer usage and retention of Finserve products.
- Analyze user behavior and churn metrics.
- Execute campaigns to improve user engagement.
- Collaborate with product and marketing teams for targeted initiatives.
Enterprise Systems Administrator
- Manage enterprise IT systems and ensure optimal uptime.
- Perform system updates, backups, and disaster recovery testing.
- Troubleshoot system performance and security issues.
- Document system configurations and update logs.
Assistant Manager – Information Systems Audit
- Conduct IT audits to assess control effectiveness.
- Review systems for data integrity, confidentiality, and availability.
- Identify vulnerabilities and propose remedial actions.
- Support regulatory compliance audits.
NOC Shift Engineer
- Monitor network infrastructure and resolve incidents in real time.
- Maintain logs of outages, escalations, and resolutions.
- Perform routine system health checks.
- Escalate critical issues and follow up to closure.
Group DFS Operations Manager
- Lead operations for digital financial services across the Group.
- Ensure efficiency in transaction processing, reconciliations, and reporting.
- Streamline DFS workflows and manage SLAs.
- Coordinate with country teams to harmonize DFS operations.
Shift Manager
- Oversee branch or operations shift activities.
- Ensure compliance with procedures and service standards.
- Supervise staff and allocate tasks effectively.
- Report shift performance and incidents.
Technical Product Manager (Duplicate Entry)
- Responsibilities are the same as outlined previously.
Relationship Manager – SME
- Manage portfolios of small and medium enterprise clients.
- Deepen client relationships and grow asset base.
- Perform credit analysis and coordinate loan approvals.
- Offer business advisory and support services.
Relationship Supervisor – SME
- Supervise relationship officers and ensure target achievement.
- Train and coach team members.
- Ensure compliance with credit policy.
- Support client onboarding and loan processing.
Senior Manager – Sales and Business Growth
- Drive sales strategies and identify growth opportunities.
- Monitor performance across regions.
- Develop and deploy training for sales teams.
- Set targets and evaluate outcomes.
Assistant Manager – Workforce & Operations
- Analyze operational staffing needs.
- Implement workforce planning models.
- Monitor productivity and optimize resource allocation.
- Support HR in performance management.
Head of Sector – Co-operatives & Microfinance Institutions
- Lead strategic engagement with cooperatives and MFIs.
- Develop sector-specific solutions.
- Manage relationships and drive portfolio growth.
- Represent the Bank in sector forums.
Senior Manager, Business Financial Crime Surveillance
- Oversee surveillance systems for financial crime detection.
- Coordinate investigations and file reports.
- Develop red flags and monitoring rules.
- Ensure compliance with AML/CFT standards.
Senior Manager, Business CFCC Risk Assessments & Governance
- Lead risk assessments in conduct, financial crime, and compliance.
- Strengthen governance frameworks.
- Advise on regulatory obligations.
- Develop training and awareness programs.
DevOps Manager
- Manage CI/CD pipelines and cloud infrastructure.
- Ensure code quality, security, and release readiness.
- Automate deployment and system monitoring.
- Collaborate with developers to improve delivery.
Senior Cyber Defense Manager
- Lead the cyber defense strategy.
- Monitor threats and lead response teams.
- Conduct vulnerability assessments.
- Coordinate security audits and policy enforcement.
