Kenya Revenue Authority (KRA) stands as one of the most pivotal institutions in Kenya’s economic development landscape. Established with the mandate of collecting revenue on behalf of the government, KRA ensures efficient tax administration, promotes compliance, and supports national development through enhanced resource mobilization. With innovation, professionalism, and integrity as its core values, KRA continues to refine its operational frameworks and embrace technology-driven approaches to revenue collection.
As part of its ongoing organizational growth and transformation agenda, KRA invites suitably qualified professionals to apply for several supervisory roles in various departments. These positions offer ambitious individuals a chance to contribute directly to the nation’s economic health while growing their careers within a reputable public institution.
Outlined below are the job titles and detailed job descriptions for the open roles:
Supervisor – IT Assets Management
Responsible for overseeing the lifecycle management of IT assets including acquisition, deployment, tracking, maintenance, and disposal. This role ensures assets are optimized for cost-efficiency, regulatory compliance, and performance.
- Maintain and update asset inventory records.
- Ensure procurement and deployment align with organizational policies.
- Conduct regular audits and reconciliations of IT assets.
- Manage warranties, licenses, and service contracts.
- Coordinate with vendors and internal teams for timely support.
Supervisor – Service Support, Southern Region, Customs House & Outstation – One
The role ensures efficient ICT support across Southern Region outstations, enabling uninterrupted customs operations.
- Provide technical support to customs and related field offices.
- Coordinate troubleshooting of ICT systems.
- Monitor ICT infrastructure health and escalate critical issues.
- Document and report service issues for quality assurance.
Supervisor – Capacity Management & Business Continuity
Charged with planning and managing IT resources to meet current and future capacity demands while ensuring business continuity during disruptions.
- Monitor system performance and forecast capacity requirements.
- Collaborate on resource allocation for optimal performance.
- Design and maintain business continuity and disaster recovery plans.
- Conduct risk assessments and system recovery simulations.
Supervisor, Network Management
This position oversees the planning, deployment, and management of the organization’s network infrastructure.
- Manage and monitor LAN/WAN environments.
- Maintain network security and access control.
- Evaluate and implement upgrades to improve network performance.
- Support incident resolution and coordinate preventive maintenance.
Supervisor, Design & Planning
Leads the development of ICT design blueprints and infrastructure planning to ensure scalability and alignment with strategic goals.
- Design infrastructure projects aligned to corporate ICT strategy.
- Collaborate with stakeholders to gather system requirements.
- Develop cost and risk estimates for ICT projects.
Supervisor, Software Development
Responsible for managing software design and development initiatives across the organization.
- Lead teams in developing scalable, secure software solutions.
- Implement best practices in coding, version control, and documentation.
- Oversee testing, deployment, and maintenance.
Supervisor, Business Application Support
Ensures the smooth functioning and user satisfaction of critical business applications.
- Monitor application performance and resolve issues.
- Provide user support and training.
- Coordinate enhancements and integrations with other systems.
Supervisor, Cloud Architecture
Manages the design, implementation, and oversight of cloud-based solutions.
- Develop and optimize cloud strategies.
- Ensure compliance with data security and governance policies.
- Monitor cloud utilization and cost efficiency.
Supervisor, Systems Administration
Oversees server infrastructure, system performance, and IT service availability.
- Install, configure, and maintain servers and databases.
- Manage system backups, updates, and recovery procedures.
- Monitor server performance and troubleshoot issues.
Supervisor – Business Transformation Office (BTO), LMT & MST
Supports transformation initiatives for Logistics, Manufacturing, and Supply Chain technologies.
- Coordinate digitization efforts in logistics and manufacturing.
- Implement performance tracking tools.
- Facilitate cross-departmental change initiatives.
Supervisor – Business Transformation Office, Shared Services
Leads innovation across shared services to enhance service delivery and cost-effectiveness.
- Map current processes and identify transformation areas.
- Implement tools to improve service metrics.
- Support change management and training programs.
Supervisor, Knowledge Management Strategy & Programmes
Facilitates knowledge sharing and strategic learning across the organization.
- Design and implement knowledge-sharing platforms.
- Develop content repositories for staff use.
- Measure knowledge retention and accessibility.
Supervisor – Statistics, Analysis & Reporting
Drives evidence-based decision-making by delivering high-quality statistical analysis.
- Develop data collection frameworks.
- Analyze revenue and operational performance.
- Generate dashboards and data-driven reports.
Supervisor – Research & Surveys
Conducts structured research and surveys to guide tax policy and strategy.
- Design research instruments and methodologies.
- Coordinate data collection and analysis.
- Present findings to inform policy.
Supervisor – Corporate Planning & Modernisation
Supports long-term strategic planning and institutional modernization.
- Facilitate strategic workshops and departmental reviews.
- Monitor modernization project KPIs.
- Align departmental plans with KRA’s strategic goals.
Supervisor – Security Operations Tools (SOT)
Oversees cybersecurity tools for threat detection and response.
- Configure and monitor security tools.
- Collaborate with incident response teams.
- Generate security alerts and compliance reports.
Supervisor – Vulnerability Management & Investigation Support
Identifies vulnerabilities and supports forensic investigations.
- Perform regular vulnerability scans.
- Document and track remediation progress.
- Assist investigations with digital evidence collection.
Supervisor – Data Governance (Awareness)
Promotes data governance best practices across the organization.
- Develop training programs and awareness campaigns.
- Coordinate stakeholder engagement in governance activities.
- Maintain policy documentation and guidelines.
Supervisor – Data Governance (Data Protection)
Ensures compliance with data privacy laws and internal standards.
- Monitor data handling practices.
- Support risk assessments and compliance audits.
- Provide data protection advice to units.
Supervisor – Operational Efficiency Project Portfolio
Drives execution of projects that enhance operational effectiveness.
- Track project milestones and deliverables.
- Manage resources and risk mitigation plans.
- Provide reports to senior leadership.
Supervisor – Domestic Taxes Projects/ Customs Project Portfolio
Manages high-impact projects in customs and domestic taxation.
- Define project scope, goals, and deliverables.
- Coordinate between tax departments and IT.
- Monitor and report project performance.
Supervisor – Reporting & Analysis (R&A)
Leads data reporting and analytics for tax performance and strategy.
- Design reporting frameworks for internal and external stakeholders.
- Analyze data to inform revenue optimization.
- Develop predictive models and business intelligence tools.
Supervisor – Business Artificial Intelligence (BAI)
Implements AI and machine learning solutions for tax operations.
- Develop intelligent data processing algorithms.
- Apply AI to fraud detection and taxpayer services.
- Collaborate on AI governance policies.
Supervisor – Revenue Assurance & Fraud Analytics One
Detects and prevents revenue leakage through analytics.
- Build models to flag anomalies.
- Support enforcement teams with analytical insights.
- Monitor tax compliance trends.
Supervisor – Data Quality & Stewardship
Ensures integrity, consistency, and usability of organizational data.
- Define data quality benchmarks.
- Coordinate data cleansing initiatives.
- Provide stewardship for key data assets.
Supervisor – Data Integration
Facilitates seamless data flow across systems and departments.
- Design integration workflows.
- Monitor data synchronization processes.
- Troubleshoot interface issues.
Supervisor – Big Data Operations
Manages storage, processing, and retrieval of massive datasets.
- Administer big data platforms and clusters.
- Support analytics and real-time reporting needs.
- Ensure data security and high availability.
These supervisory roles offer professionals the opportunity to work in a fast-paced, high-impact environment. Successful candidates will be instrumental in steering the Kenya Revenue Authority towards enhanced operational efficiency, improved public service delivery, and increased revenue performance.
KRA is an equal opportunity employer committed to diversity and inclusion.
