I&M Bank Hiring Head of Mortgage – Nairobi

by Lozano R

PURPOSE: 

The Job holder will be responsible for the following Key results and objectives

  • As Product Owner for Mortgage, you will be expected to design, build, commercialize and continuously review Mortgage Proposition relevant to the market
  • Manage mortgage/project cases from start to finish, ensuring successful deal conversion and revenue momentum.
  • Develop and execute the Mortgage penetration strategy
  • Creating effective partnerships with key players in the real estate sector to increase NTB business
  • Manage mortgage pipeline to increase quality business through effective customer engagement.
  • Responsible for implementing in liaison with relevant stake-holders market leading turnaround times from application to disbursement.
  • Responsible for the P&L for the Mortgage Portfolio.
  • Partner with the Marketing Team to ensure successful results in various marketing initiatives e.g. Mortgage Expos and Developer Partnerships
  • Enhance the value chain by fostering relationships for a holistic customer experience.
  • Conduct post-implementation reviews to identify process improvement opportunities.
  • Delivering world class customer service practices and ensure adherence to I&M Bank Service standards.
  • Provide ongoing product expertise and support to Relationship Managers and clients, maximizing opportunity identification and solutions.
  • Monitor account activity, facility payments, and covenant compliance.
  • Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
  • Ensure portfolio quality in line with the bank’s credit policy and risk management policies.
  • Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
  • Build, Support and Motivate a high performing relationship management team committed to achieving consistently high levels of performance.
  • Providing regular review of individual and team performance against agreed objectives.

Skills, Competencies & Experience

  • University degree in an analytical or business course e.g. Commerce, Actuarial Science, Economics, and Mathematics.
  • A Masters degree and professional qualifications in relevant field will be an added advantage. 
  • At least Ten 10 years’ experience in a Banking Industry.
  • Proven experience in real estate/project/construction financing.
  • Knowledge of mortgage financing products and services.
  • Coachable professional with good “business sense” and an energetic / dynamic personality.
  • Strong relationship management and team building skills; views team concept as critical to success
  • Very Strong Leadership skills 
  • Good understanding of Banking Operations and credit policies  
  • Business and Financial acumen 
  • Strong collaborative and stakeholder management skills 

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 11th June 2025.

Apply

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