Basic job summary:
The Job holder will be responsible for assisting the Operations Manager in the timely provision of food and beverages at the special functions and the restaurants while maintaining a clean environment.
Duties & Responsibilities:
Staff Management
a) Supervise and coordinate the activities of restaurant staff, including servers, and stewards.
b) Schedule shifts and assign tasks to ensure adequate staffing levels during peak and offpeak hours.
c) Train new employees on restaurant policies, procedures, and customer service standards.
d) Monitor staff performance, provide feedback, and conduct performance reviews.
Customer Service
e) Ensure that customers receive high-quality service and address any complaints or issues promptly.
f) Greet and interact with customers to ensure a positive dining experience.
g) Handle special requests and accommodate dietary restrictions or allergies as may be required from time to time.
