Supervisor – Service Support, Southern Region, Customs House & Outstation – One
Terms of Service: Permanent & Pensionable, upon successful completion of six (6) months probationary period.
Remuneration: As per KRA salary structure.
Job Highlights
The Supervisor, Service Support, Southern Region (Customs House & Outstation) reports to Assistant Manager, Service Support (Customs House & Outstation).
Job Summary
The jobholder shall be responsible for resolving incidents as 2nd line Service Support in line with Service Level Agreement
Duties and responsibilities
- Resolve service requests and incidents within defined Service Level Agreement (SLA).
- Troubleshoot system and network problems, diagnose and solve both hardware and software faults.
- Configure, deploy, troubleshoot, repair, and maintain end user equipment and accessories.
- Setup and supports audio /visual equipment for presentations and other meetings.
- Establish good working relationship with customers by keeping them updated on the progress made concerning their requests and in case of any escalations.
- Install & configure computer hardware operating systems and applications.
- Maintain and monitor computer networks and systems.
- Login the queries of end users in the incident management tool.
- Capture resolution details into the knowledge base system.
- Test and evaluate new technology.
Person specifications
For appointment to this job, the candidate must have:
- A Bachelor’s Degree in any of the following disciplines: – Computer Science, Information Communication Technology, Business Information Technology, Computer Forensics, Intelligence management or relevant and equivalent qualification from a recognized Institution
- CompTIA A+, CompTIA N+, MCSE.
- Membership to a relevant professional body.
- Minimum of 3 years work experience in a similar role.
Demonstrate Technical proficiency in the following knowledge areas:-
- Microsoft Windows, MaCOS and application software.
- Help Desk Support, Ticketing Systems, Incident management and VPN Client.
- Computer hardware and software maintenance.
- Active Directory and Group Policies.
- Centralized services for printing, document sharing and controls.
- Configuration, Implementation and administration of Virtual Desktop Infrastructure (VDI).
- LAN troubleshooting and support.
Job Application Guidelines
Registration:
- Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
- After registration, you will receive an email enabling you to confirm your email address and complete your registration.
Log on:
- After registration go to https://erecruitment.kra.go.ke/login
- Key in your username and password then click on ‘Log in’ to access your account.
- After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
- On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
- Click on ‘My Profile’ to create and update your profile.
- Follow the instructions to complete your profile.
- The process will end by clicking the tab “Overview and Release”.
- Ensure you click the check box on the page to complete the profile.
Application process:
- To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
- Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
- Click on the Job posting to display the details of the position.
- To apply for the position, click ‘Apply’ button at the top of the page.
- Follow the instructions to complete and submit your application.
- Kindly note that all mandatory fields must be completed.
- To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to [email protected]
If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email. In case of any challenge, please send your query to [email protected]
Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)
