Customer Service Officer – Thika Branch
HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.
The Customer Service Officer will be responsible for ensuring excellent customer service standards and maintaining high customer satisfaction through quick resolution/escalation of customer queries in order to ensure customer retention.
Deadline: 2025-06-13
Category: Retail
Subsidiary: HFC
Principle Accountabilities
- To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
- To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
- To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
- To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
- To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.
Key Competencies and Skills
Technical competencies:
- Communication Skills
- IT Skills
- Product knowledge
General competencies:
- Interpersonal skills
- Team Player
- Listening skills
- Empathetic
- Emotional Control
- Professional
Minimum Qualifications, Knowledge and Experience
Education: Bachelors Degree
Experience: Over one (1) year’s banking experience
