Are you ready to elevate your career with a dynamic, future-facing organization? HF Group is seeking passionate, qualified, and purpose-driven individuals to join our team across several departments. Whether you are an expert in customer engagement, project development, financial services, or business relationship management, we have an exciting opportunity for you.
Explore the opportunities below and find the role that aligns with your passion and expertise.
Relationship Officer – Collections (HFDI)
Department: HFDI
Location: Not specified
As a Relationship Officer – Collections, you will be responsible for managing the client journey from the point of booking to payment and ensuring the timely transfer of ownership. You’ll play a key role in revenue assurance and timely collection for your assigned portfolio.
Key Responsibilities:
- Ensure client transactions follow agreed project timelines and laid-down processes
- Drive timely collections across allocated client portfolios
- Monitor revenue assurance performance indicators
- Proactively manage client relationships to minimize default risk
- Coordinate with internal teams to address collection bottlenecks
Property Advisor (HFDI)
Department: HFDI
Location: Not specified
As a Property Advisor, your primary responsibility is to generate leads, convert them into sales, and help drive business growth within the real estate sector. This includes handling both residential and commercial property sales.
Key Responsibilities:
- Identify and engage sales leads
- Convert leads into successful sales
- Prepare and present daily sales reports to the Team Sales Leader
- Provide exceptional customer service during the sales process
- Maintain a detailed knowledge of the real estate market and project specifics
Project Development Manager (HFDI)
Department: HFDI
Location: Not specified
We are looking for a Project Development Manager to lead the implementation of project milestones. You will ensure that projects adhere to regulatory standards and are executed in a timely and budget-conscious manner.
Key Responsibilities:
- Drive project execution and achieve milestone completion
- Monitor budgets, timelines, and regulatory compliance
- Collaborate with internal and external stakeholders
- Ensure all project phases meet quality benchmarks
- Provide updates and reporting on project health
Relationship Manager – Financial Institutions
Department: Treasury, Custodial & Financial Institutions
Location: Not specified
This position is focused on managing and growing relationships with microfinance institutions and other financial partners. You will also be responsible for creating banking solutions tailored to institutional needs.
Key Responsibilities:
- Develop and maintain relationships with MFIs and FIs
- Mobilize institutional deposits
- Identify and initiate business opportunities
- Promote compliance with risk and regulatory requirements
- Expand market presence in the financial institution segment
Senior Relationship Manager – Education Sector
Department: Retail
Location: Not specified
This role manages a portfolio within the education sector and is responsible for business growth, client relationship management, and building strategic partnerships.
Key Responsibilities:
- Serve as the main contact for education sector clients
- Manage sector-specific ecosystems and partnerships
- Drive portfolio growth through tailored banking solutions
- Ensure client needs are met using the Bank’s product suite
- Oversee the full client financing cycle and ensure compliance
Branch Business Consultant – Personal Banking (Kitengela Branch)
Department: Retail
Location: Kitengela
In this role, you will focus on selling personal banking products to increase branch business, including both liabilities and asset products.
Key Responsibilities:
- Promote and sell banking products and services
- Meet branch sales and revenue targets
- Develop and manage customer relationships
- Report on sales performance and customer feedback
Branch Operations Manager – TRM & Nakuru Branch
Department: Retail
Location: TRM & Nakuru
As the Branch Operations Manager, you will oversee daily operations, ensuring adherence to policies and minimizing risk.
Key Responsibilities:
- Monitor branch controls and operational procedures
- Minimize losses and operational risks
- Maintain compliance with bank standards
- Supervise operational staff
Customer Service Officer – Thika Branch
Department: Retail
Location: Thika
The Customer Service Officer will ensure customer satisfaction through excellent service delivery and quick resolution of issues.
Key Responsibilities:
- Provide first-level support to customers
- Handle inquiries and resolve complaints
- Monitor service standards and implement improvements
- Support retention and loyalty initiatives
Relationship Manager – Business Banking (Nyeri Branch)
Department: Retail
Location: Nyeri
The Relationship Manager is tasked with growing the business through asset and liability sales.
Key Responsibilities:
- Manage and grow business banking portfolios
- Drive cross-selling of products and services
- Develop long-term customer relationships
- Identify and leverage growth opportunities
Business Banker – Hurlingham Branch
Department: Operations/Governance
Location: Hurlingham
You will contribute to business growth by promoting and selling banking products to meet the branch’s asset and liability goals.
Key Responsibilities:
- Increase product uptake in the branch
- Build strong relationships with new and existing customers
- Monitor performance and sales trends
Customer Engagement Officer
Department: Customer Experience
Location: Not specified
As a Customer Engagement Officer, you will contact customers directly to support onboarding, gather feedback, and improve retention.
Key Responsibilities:
- Call customers for onboarding and surveys
- Collect insights and relay feedback to relevant teams
- Contribute to customer loyalty and retention programs
Client Services Manager
Department: Customer Experience
Location: Not specified
The Client Services Manager will elevate service standards across branches and ensure consistency in service delivery.
Key Responsibilities:
- Develop service frameworks for branch operations
- Track service metrics to drive improvement
- Align service standards across all branches
- Train and support staff on service excellence
Client Experience and Insights Manager
Department: Customer Experience
Location: Not specified
This role is about understanding customer needs through data and turning insights into strategies for business growth.
Key Responsibilities:
- Conduct market research and customer surveys
- Analyze and interpret customer data
- Deliver actionable insights to influence business strategy
- Collaborate with teams for experience improvement initiatives
How to Apply
Ready to take the next step in your career? Visit our application portal and explore more about these roles.
