Exciting Career Opportunities at Britam – Join Us in Transforming Insurance and Customer Experience!
Are you passionate about making a difference in the financial services industry? Do you thrive in a fast-paced, innovation-driven environment? Britam, a leading diversified financial services group with a footprint in Kenya and across the region, invites dynamic, self-motivated, and results-oriented individuals to join our team. We are currently hiring for several key positions based in Nairobi, Kenya, across our technology, customer experience, and underwriting functions.
These roles are on a 1-year fixed-term contract, offering you a unique opportunity to contribute to meaningful projects and grow your career with a forward-thinking organization.
We’re looking for talented professionals who are ready to reimagine insurance and customer engagement. If this sounds like you—or someone you know—apply today and be part of a transformative journey.
1. Systems Support Analyst (1 Year Fixed-Term – Britam Contract)
Location: Nairobi, Kenya
Posting Date: 11 June 2025
Job Description:
As a Systems Support Analyst, you will provide technical support for core systems, ensuring their stability and continuous improvement. You will play a key role in troubleshooting system issues, performing root cause analyses, and liaising with service providers to resolve escalated problems efficiently.
Key Responsibilities:
- Monitor, diagnose, and resolve system incidents and service requests.
- Maintain system availability and performance through proactive support and routine maintenance.
- Collaborate with developers and business analysts to ensure systems meet user needs.
- Document technical processes and support knowledge sharing across departments.
- Escalate and follow up on unresolved system issues with vendors.
2. Business Analyst, Insurance Systems (1 Year Fixed-Term Contract)
Location: Nairobi, Kenya
Posting Date: 11 June 2025
Job Description:
The Business Analyst will bridge the gap between business requirements and technical solutions within our insurance systems. You will gather requirements, propose process enhancements, and work with development teams to ensure successful implementation.
Key Responsibilities:
- Collect and analyze business requirements from stakeholders.
- Map current vs. future state processes for insurance products.
- Translate user needs into technical requirements and system functionalities.
- Perform user acceptance testing and support deployment.
- Continuously monitor solutions for optimization and performance improvement.
3. Systems Developer (1 Year Fixed-Term Contract)
Location: Nairobi, Kenya
Posting Date: 11 June 2025
Job Description:
As a Systems Developer, you will design, develop, test, and implement software solutions to enhance business operations and improve digital service delivery. You will also support system integrations and maintain documentation for developed applications.
Key Responsibilities:
- Develop secure, scalable, and reliable software applications.
- Support integration between internal and third-party systems.
- Participate in code reviews and maintain version control practices.
- Fix bugs and improve application performance based on user feedback.
- Maintain detailed documentation of technical solutions.
4. Customer Experience Analyst
Location: Nairobi, Kenya
Posting Date: 11 June 2025
Job Description:
The Customer Experience Analyst will focus on measuring, tracking, and improving the customer journey across all touchpoints. You will use data-driven insights to identify opportunities that enhance customer satisfaction and loyalty.
Key Responsibilities:
- Collect, analyze, and report on customer feedback and behavioral data.
- Map customer journeys and identify pain points and improvement areas.
- Collaborate with various departments to execute customer-centric initiatives.
- Track customer satisfaction metrics (e.g., NPS, CES).
- Support the development of customer experience standards and benchmarks.
5. Quality Assurance & Reporting Analyst
Location: Nairobi, Kenya
Posting Date: 11 June 2025
Job Description:
The QA & Reporting Analyst will ensure adherence to service quality standards and create detailed reports for tracking team and system performance. You will contribute to decision-making through insightful data analysis.
Key Responsibilities:
- Monitor service interactions and evaluate adherence to quality protocols.
- Identify training needs based on quality assessments.
- Generate periodic performance reports and analytics dashboards.
- Analyze trends and recommend areas for operational improvement.
- Collaborate with department heads to implement quality initiatives.
6. Assistant Manager, Service Experience
Location: Nairobi, Kenya
Posting Date: 11 June 2025
Job Description:
This role will lead the development and implementation of service delivery strategies that enhance customer satisfaction and service efficiency. You will be responsible for ensuring consistency and excellence in service across channels.
Key Responsibilities:
- Design and drive service experience strategies and programs.
- Monitor and evaluate service KPIs and operational processes.
- Lead service improvement initiatives across customer touchpoints.
- Train and coach frontline staff on customer service standards.
- Collaborate with cross-functional teams to drive service excellence.
7. Underwriting Specialist, Risk Surveys & Technical
Location: Nairobi, Kenya
Posting Date: 10 June 2025
Job Description:
The Underwriting Specialist will assess and evaluate risk exposures by conducting technical surveys. You will provide recommendations for risk mitigation and support accurate underwriting decisions for various insurance products.
Key Responsibilities:
- Conduct on-site risk surveys for corporate and commercial clients.
- Analyze risk profiles and prepare technical survey reports.
- Advise underwriting teams on risk acceptability and pricing.
- Recommend risk mitigation measures to clients and brokers.
- Stay updated on emerging risks and industry best practices.
