Britam, a leading diversified financial services group with a presence in the Eastern and Southern African regions, is currently seeking to hire a dynamic and skilled individual to fill the role of Underwriting Specialist, Risk Surveys & Technical. The successful candidate will join the team in Nairobi, Kenya and play a pivotal role in ensuring robust underwriting processes and technical assessments are implemented effectively.
This is an excellent opportunity for professionals who are passionate about underwriting, risk evaluation, and client servicing in the insurance sector. The position is ideally suited for someone who is detail-oriented, technically inclined, and eager to contribute to a high-performance culture in a well-established organization.
Job Title: Underwriting Specialist, Risk Surveys & Technical
Job Code: 2400003M
Location: Nairobi, Kenya
Job Type: Permanent, Full-time
Shift: Day Job
Posting Date: 10th June 2025
Closing Date: 16th June 2025
Organization: Britam
Number of Openings: 1
Job Purpose
The Underwriting Specialist, Risk Surveys & Technical will support the insurance underwriting process through evaluation of proposed risks, data analysis, risk assessment surveys, and documentation management. The position is primarily focused on assisting in the determination of acceptable risks, pricing policies according to company guidelines, and contributing to the overall efficiency and service quality of the underwriting department.
This role bridges the technical assessment of client environments with core underwriting practices to ensure quality risk selection, adequate policy pricing, and timely delivery of client services. The incumbent will work closely with senior underwriters, risk surveyors, clients, and intermediaries.
Key Responsibilities
1. General Underwriting Support
- Assist in reviewing proposal forms to ensure accurate and complete information is captured.
- Work under the guidance of senior staff to evaluate the acceptability of proposed risks.
- Participate in preparing renewal notices and following up on renewals to maximize client retention.
- Assist in organizing and preparing underwriting files and documents for internal review.
- Keep detailed records of premiums, including processing and reconciliation within required timelines.
- Maintain professional business relationships with both clients and intermediaries.
- Monitor customer service levels to ensure excellent delivery and timely resolution of inquiries.
2. Risk Surveys
- Collaborate with senior underwriting specialists during risk and site surveys to identify risk exposures.
- Assist in coordinating appointments with external surveyors when required for more complex assessments.
- Support the execution of pre-insurance and desktop risk surveys as part of the decision-making process.
- Help compile and gather necessary data and information from clients and intermediaries to facilitate accurate risk assessments.
- Contribute to the analysis and documentation of findings from risk surveys to support underwriting evaluations.
3. Reporting and Administrative Tasks
- Prepare standard reports on underwriting activities and the status of risk surveys for internal monitoring.
- Support the generation of management-level reports related to risk assessments and underwriting performance.
- Collaborate with the claims department by providing them with relevant documentation and underwriting insights that may be essential for claim adjudication.
- Ensure timely updates to client records and contribute to the overall tracking of account performance.
Key Result Areas
- Accurate and timely preparation of underwriting reports and policy documents.
- Maintenance of high-quality, up-to-date client records and account performance data.
- Collaborative contribution to team objectives in both service delivery and risk analysis.
- Continuous liaison with internal and external stakeholders to ensure streamlined operations.
Key Performance Indicators
- Completion and accuracy rate of underwriting documentation.
- Client retention rates for policy renewals.
- Responsiveness and timeliness in conducting and reporting on risk surveys.
- Efficiency in supporting internal departments such as claims and policy administration.
- Contribution to departmental service quality standards.
Knowledge, Experience and Qualifications Required
- Bachelor’s degree in Engineering or a related technical discipline.
- 1 to 3 years of experience in an insurance underwriting role.
- Progression towards industry-recognized certifications such as ACII (Associateship of the Chartered Insurance Institute) or AIIK (Associateship of the Insurance Institute of Kenya).
- Strong analytical skills and keen attention to detail.
- Capability to thrive in a collaborative team environment.
- Solid organizational abilities and the capacity to manage multiple responsibilities simultaneously.
- Willingness to learn and adapt in a dynamic, fast-paced setting.
Technical and Functional Competencies
- Sound understanding of insurance regulatory frameworks and compliance guidelines.
- Broad knowledge of general insurance products and underwriting procedures.
- Ability to apply marketing and sales management principles to support business development.
- Professionalism and diplomacy in managing relationships with clients and intermediaries.
Why Join Britam?
Britam is renowned for its innovation, customer focus, and dynamic workplace culture. As an employee, you will have access to professional development resources, career growth opportunities, and the chance to contribute meaningfully to the company’s vision of enhancing the lives of its clients through diverse financial services.
The company provides a supportive environment that values accountability, integrity, and service excellence. Working with Britam will allow you to interact with some of the most talented professionals in the industry, while also developing your personal and professional capabilities.
Equal Opportunity Employer
Britam is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, religion, gender, nationality, disability status, or any other characteristic protected by law.
Application Details
To be considered for this opportunity, please send your application and relevant supporting documents to the provided email address. Ensure that your application is submitted before the closing date of 16th June 2025.
If an application link is to be used instead of email, please proceed to the “Apply Now” section.
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For any inquiries or further information regarding the position, please reach out directly to the Human Resources department at Britam.
We look forward to receiving your application and potentially welcoming you to our team.
