Jubilee Insurance, a distinguished name in the East African insurance landscape, was established in August 1937 in Mombasa as the first locally incorporated insurance company. Over the years, it has grown to become the region’s largest composite insurer, offering a comprehensive range of services including Life, Pensions, General, and Medical Insurance. The company’s influence and reliability are affirmed by a client base exceeding 1.9 million, spanning across Kenya, Uganda, Tanzania, and Burundi. Jubilee Insurance is also the only ISO-certified insurance group listed on the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange.
As part of our commitment to enhancing health coverage solutions, Jubilee Health Insurance Limited is inviting dynamic, self-driven, and results-oriented individuals to apply for the position of Direct Sales Officer. This role is based in Nairobi and will report directly to the Team Leader, Direct Sales.
Role Purpose
The Direct Sales Officer will be entrusted with the critical responsibility of directly selling medical insurance products to new clients. The role involves identifying prospective customers, delivering tailored medical insurance solutions, nurturing leads, closing deals, and maintaining post-sale client relationships. It requires a results-oriented approach combined with a customer-first mindset, ensuring seamless experiences for every policyholder while adhering to Jubilee’s standards and compliance frameworks.
Detailed Job Description
Business Development Responsibilities
- Actively identify and target new clients through field visits, cold calling, and relationship-based marketing.
- Develop and manage a healthy sales pipeline of qualified leads using a structured follow-up approach.
- Conduct in-depth client assessments to recommend appropriate medical insurance products for individuals, families, or SMEs.
- Deliver persuasive sales pitches aligned with clients’ needs and financial capacities, highlighting unique product benefits and services.
- Organize and participate in targeted outreach activities, including health fairs, community events, and exhibitions to boost brand visibility.
- Prepare client-specific proposals and competitive quotations while addressing client queries with professionalism and accuracy.
- Keep abreast of market trends, competitor offerings, and consumer behavior to enhance sales strategies and inform product positioning.
Operational Duties
- Conduct follow-ups on open leads, nurturing relationships through continuous engagement until the sale is finalized.
- Maintain comprehensive records of client interactions, quotations issued, and feedback received via CRM tools or manual logs.
- Submit completed sales documentation such as Know Your Customer (KYC) forms, application forms, and medical declarations promptly and accurately.
- Monitor and report on personal sales performance metrics daily, weekly, and monthly to the Team Leader.
- Educate clients on policy terms, including benefits, provider networks, limitations, and the use of digital platforms for service access.
- Facilitate onboarding of new clients to ensure a smooth transition from lead to policyholder.
- Work closely with the operations team to resolve service-related issues and expedite policy issuance processes.
Corporate Governance and Compliance
- Uphold the highest levels of compliance with Jubilee Insurance policies, Insurance Regulatory Authority (IRA) guidelines, and ethical sales practices.
- Ensure full disclosure of policy terms, including limitations, exclusions, and underwriting processes before concluding any sale.
- Protect the confidentiality of client information in accordance with internal policies and prevailing data protection legislation.
- Promptly report any fraudulent activities, mis-selling incidents, or breaches of policy to the appropriate internal authorities.
- Attend and participate in all mandated compliance and ethics training sessions as required by the company.
Organizational Culture and Team Collaboration
- Embrace and promote a customer-first approach by offering respectful, transparent, and supportive service at every interaction.
- Contribute to a high-performance team culture through knowledge sharing, mutual support, and participation in team-building initiatives.
- Demonstrate adaptability, resilience, and professionalism under pressure while maintaining a focus on meeting performance goals.
- Commit to personal and professional development by actively participating in product training and skill-building sessions.
Regulatory Adherence and Policy Enforcement
- Stay updated on all external regulatory changes impacting the insurance industry, including Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), and data protection laws.
- Implement internal company procedures effectively to meet both legal requirements and organizational objectives.
- Ensure compliance processes are consistently executed within your role to promote transparency and minimize risk.
- Establish internal controls and checks that ensure adherence to industry standards and support ongoing operational efficiency.
- Lead by example in fostering an ethical workplace, encouraging compliance through conduct and open communication.
- Support and promote a speak-up culture by reporting any suspected compliance breaches, creating a safer and more accountable environment for all.
Key Skills and Competencies
- Exceptional ability to identify customer needs, present tailored insurance solutions, and close sales deals.
- Experience in building and maintaining an active sales pipeline through networking, referrals, and proactive fieldwork.
- Strong interpersonal skills and an aptitude for establishing trust-based relationships with clients, ensuring high satisfaction and retention.
- Solid knowledge of medical insurance products, underwriting criteria, and policy structures.
- Excellent communication and presentation skills with the ability to explain complex insurance terms in a clear and engaging manner.
- Good understanding of insurance pricing, coverage scopes, and how to guide clients in making informed decisions.
- Proficiency in documentation and policy application processes with an acute awareness of regulatory compliance requirements.
- Analytical skills to gather market intelligence, understand consumer behavior, and adapt to shifting trends.
- Expertise in managing client objections, addressing concerns, and executing strategic closing techniques.
Academic Qualifications
- Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Insurance, or a closely related discipline.
- Certificate of Proficiency (COP) in insurance practices.
Relevant Experience
- Minimum of one (1) year of direct sales experience, preferably in the insurance, banking, or broader financial services sector.
How to Apply
If you are a proactive and motivated individual looking to build a rewarding career in the insurance industry with one of the region’s leading companies, Jubilee Health Insurance Limited would like to hear from you.
Please submit your application via email to [email protected].
Ensure you quote Job Reference Number: JHIL167 and include the Position Title: Direct Sales Officer in the subject line.
Application Deadline: 16th June 2025
Only shortlisted candidates will be contacted. We thank all applicants for their interest in joining Jubilee Health Insurance Limited and encourage you to explore more about our values and mission at
